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A Quick Stop-over ... Nice Accommodations for a Night
Opinión escrita el 19 de Septiembre de 2021
On my way through northwestern Iowa and made a quick stop-over late in the evening. Late night arrival, and the desk staff was readily available and very pleasant.
Unfortunately, the first assigned room was next to another room with a loud TV ... likely the person had fallen asleep and left the TV on for "white noise." I went back to the desk and asked for another room, and the staff graciously placed me in a quiet area of the hotel. No questions asked ...
The room was nice, comfortable, and pretty big for a 2Q bed arrangement. The breakfast the next day was very good, with several options. Although I did not use the pool or hot tub, the facilities looked clean and well kept.
Not sure if I will ever drive through Le Mars again; however, if so, I would easily stay at this place.
Denied service for having service animals
Opinión escrita el 18 de Septiembre de 2021
I have stayed at dozens of Wyndham properties, rarely ever have any kind of issue.
This place... WOW.
At check in, the manager could not honor my reservation, so I had to accept a smaller room type than what I reserved.
The next day, I got harassed about having a dog (I have two, both service/S&R, declared at check in and in my profile). The manager lied about me declaring, tried to hide the evidence, and argued. I finally walked away and started looking for some other place. The other places in town had no rooms available, had to wait for the weekend.
The next day, manager calls the police to kick me out because he just figured out I have two dogs. He says I went and got another dog that day. Police came, we talked, can't kick me out, i'm not breaking any laws. Manager yelled at police, argued with them, until they offered to tase him.
Moved to another place after 5 days (first day something else was available).
Manager was much nicer after the police explained that he was wrong, still denied me service, and tried to charge me a higher room fee, pet fees, and excess cleaning fees, but did not charge all of those when I called them out.
I wish I just got a regular guestroom
Opinión escrita el 24 de Agosto de 2021
I reserved a suite to fit my family. I didn't know the suite included a whirlpool tub from the online description on the hotel's site. The sofa bed, however, was a big selling point. Usually 2 of my kids can share one sofabed in hotels. Not this one. It was like a twin size sofa bed. The room (which is non-smoking) reeked of mold or cigarette the second we opened the door. The hallway was okay and every open guestroom we walked by on the way to breakfast the next day seemed okay. We wanted to cancel but it was late and the kids needed to go to sleep, we didn't know if anything else was better and we knew the Holiday Inn Express only had capacity of 3 rooms left. We slept with masks on to make it bearable. A couple of us had bug bites after sleeping --- small bites near ankles for kid closest to floor and giant welts on my thigh. Pool was ice cold and the hot tub was drained. Tip: don't park under the apple tree by the pool. We checked in, threw our luggage in the room, and promptly left to grab dinner. The apples were dragging on our roof and there were some apples on the ground.
SPARKLING CLEAN, EXTRA FRIENDLY, GREAT LOCATION, TASTY FREE BREAKFAST
Opinión escrita el 24 de Julio de 2021
Very comfortable & extremely clean rooms, spotless bath/shower with delightful showerhead spray, lots of hot water, huge selection of cable channels, fast free internet, in-room coffee maker - delicious breakfast with hot eggs and waffles, fruit, yogurt, breads, coffee, juice, etc. Friendly professional staff, ready to assist you with any request! This hotel is a "MUST STAY" when in the area!
very clean but very outdated
Opinión escrita el 8 de Julio de 2021
they employees keep a very clean hotel, appreciated that there were 3 different pillow types and bed was so fresh clean with a great mattress
the breakfast was very good and the flowers in all the pots were a nice touch!