price higher than advertised online!! high priced for poor quality
Reviewed 11 October, 2021
there was black mold on the walls in the bathroom, and on the grout around the bath tub, The grout was peeling away from the tub!! There were broken tiles on the bath room floor. The carpet was filthy with multiple stains, probably from pets! Unable to get refund on cancellation, even 24 hours before arrival! DO NOT STAY AT THIS MOTEL!
Easily one of the worst places I've ever stayed in my life.
Reviewed 24 March, 2021
Currently rebranded as a Quality Inn, and worse than ever.
After staying here as the Comfort Inn years ago and having a bad experience, I decided to give them another shot hoping for a remodel and/or new owners or management. Bad call on my part!
Anyone giving this place more than 1 star has to be crazy. I would rather sleep in my car or drive hours further for a room than stay here again. Choice Hotels should be embarrassed to put their sign on this dump. No amenities to speak of and the rooms are disgusting. I will post only a few of the pics I took because it would take to long to upload them all. Outdated, filthy, noisy, goofy location, no food, no security, laughable water pressure, lights, clock, & TV don't work, no wifi... I can go on and on.
Let's just say that when your feet stick to the floor of a motel room, there's hair EVERYWHERE, the towels are more gray than white, and a used wash cloth is left in the shower for you. it's time to move on! YUCK
Reviewed 4 September, 2020
Stayed here night 2 of a 5 day road trip. Not the best, nor the worst place we stayed. Biggest complaint is that the shower head only got me wet from the chest down. Had to use it as a hand-held to get anything higher clean.
Chose not to use the spa since there were a couple of diapered children in it when I wanted to use it.
The windows were unlatched when I checked in my room. For security purposes, the hotel should make sure those are latched before they let the room.
Long but worth the read.
Reviewed 22 February, 2020
We checked in to find that my reservations were different prices (because they are pre-paid, the clerk was unable to adjust the nightly rate, we were stuck). O.K., for some reason Saturday night stay is less expensive than Friday night stay. And my original reservation was not changeable on-line. I called the Lewiston, ID Comfort Inn directly and asked the clerk to adjust the reservations for me since I could not do it on-line. He was able to keep us in the same room, and tried to adjust the rate, which the computer would not let him. So, there's that. A second reservation for a second night for a higher rate (same weekend).
We were told at check-in that the pool was out of order. Inconvenient for me, since I am a disabled person who uses pool time to exercise, and was the entire reason why we chose this hotel with an indoor pool/hot tub when other places in the same price range had outdoor pools that were out of season. I looked at the pool and it was evident the filtration system was not working. I looked at the hot tub, which was reportedly working, and found it to be full of grit/dirt. Needless to say, we did not use either. And, there were several safety violations including an open door to the maintenance room (where there are chemicals) and a door that would not open from the inside. I was stuck in the pool room for several minutes until I was able to force the door open. A young person would have been at risk there.
We were in room #129 which has a two-person jacuzzi tub. Yep, it was old and rusted. The tub stopper/plug was rusted off and sitting on the side of the tub. The porcelin is cracked with pieces missing. And, WHY is there an old television hanging off the wall above our heads? That is a major hazard.
The carpet is stained. The heater/AC looks like someone tried to climb over it and get out the window. The furniture has seen better days. Food under the cushions. The microwave was dirty, had not been wiped out. There were socks under the bed. The smoke alarm was covered in plastic. Yet, this all passed the housekeeper's inspection and was checked off as ready to occupy.
Then there is the electrical, which made no sense to us at all, but that perhaps the bed used to be on the other wall and the fixtures have not yet been changed out. One outlet looks jerry-rigged. The spaceship looking torchlight didn't work anyway so we were unable to figure its use. The door to the room next to us was left unlocked, until we noticed and locked it.
The ice machine works, and is in a good location, but when I got back to the room and got ready to pour myself a drink, I found black slime in the ice. Fortunately, the second bucket did not have any such noticeable defects, but I was able to disinfect it with my vodka.
Two hours later, we finally got through to a manager. We accepted an upgrade to the King suite. Upstairs, no elevator. The clerk helped us with our bags.
We got into the room and discovered the front door does not lock. We had to use the safety, which was loose. The TV in the bedroom does not work. The jacuzzi has a new faucet, but the plug was the same as the other room, and difficult to drain when filled with water. There were two filthy holes from the old plumbing. Other than that, we found the room in better condition and were glad we were able to use it. And for that reason I considered giving the motel a 2-star rating. But changed my mind after a little more information.
In the morning, my husband went down to breakfast. I checked old reviews. And we came up with the same answer. Management & owners have been aware of these issues at this location for years. If you read other reviews, you will notice the same themes repeated. When we talked with staff & management we were told this was all new stuff, that they were in transition, that there was a long-term stay that just left that room that way, there's a maintenance man on his way to fix the pool, etc. etc. Excuses. And the pay ahead feature is a trap. You will get stuck here. And they know it. So back to a one-star review.
We contacted Choice Hotels to try and remedy this fiasco. We are awaiting a response.
Thrifty yet enjoyable with everything you need.
Reviewed 31 January, 2020
Visited son in Lewiston late in January. Chose this as it had a jacuzzi and kingbed in the room for just a few dollars more. Also knew the area and though there was no restaurant directly adjacent, there are plenty in walking distance, including Subway and McDonalds.
We found the hotel well kept though in need of a bit of refurbishing. The staff was very friendly, always available, and made the arrival and stay a welcoming experience.
Room: good sized and quiet (we were in Room 121...first floor.) Plenty of towels and a Keurig coffee maker with both caf and decaf to choose from. That was a pleasant surprise.
Bathroom: large with that jacuzzi in it. I did not that the shower elbow to shower head connection was loose and reported it, but that was, I suspect, do more to other users not grasping the body of the head when changing the shower settings.
Bed: a king that was firm and did not sag in the middle. We sleep on a queen so a king is always a treat. We did not have housekeeping in but they were out there like clockwork each day.
More on the details page (I think.)
SUMMARY: though only a three day stay, we had a very enjoyable time and would be happy to stay there again.