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TripAdvisor Review
Based on 1065 review
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The SureStay Plus Hotel by Best Western Lexington, located in Lexington, Kentucky offers a comfortable, at-home experience with free Wi-Fi, a complementary hot breakfast every morning, and a caring staff that will know your name. All rooms have a refrigerator and microwave, as well as a flat screen ...
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The SureStay Plus Hotel by Best Western Lexington, located in Lexington, Kentucky offers a comfortable, at-home experience with free Wi-Fi, a complementary hot breakfast every morning, and a caring staff that will know your name. All rooms have a refrigerator and microwave, as well as a flat screen TV with HBO® free of charge. We are just minutes away from Hamburg Pavilion with plenty of shopping and restaurants close by.
Check-in starts at: 15:00
Check-out ends at: 11:00
Values realeated to administratives fees are already included at the moment of purchase at the HURB website. Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
TripAdvisor
Excellent
229
Very Good
315
Good
232
Reasonable
136
Bad
153
Business
147
Couples
208
Solo travel
87
Family
480
Friends getaway
98
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 25 July, 2021
Nice looking motel, but the staff (Manager in particular) spent more time outdoors smoking than inside working. Cleanliness suffered as did small maintenance items that needed attention/repair. Laundry left clothes with bad smell.
943gary
Reviewed 25 July, 2021
Excellent facilities with an amazing price point. The staff was very friendly, professional, and quick to respond to problems and made great accommodations. The facility has a pool and gym which were quite convenient. We stay in Lexington often for work and each time, SureStay has proven itself to be amazing. Will definitely be staying here again.
D9314EKkevinp
Reviewed 22 July, 2021
Attending church conference in a near-by small town. This motel does not have an elevator. Not a fault of this motel, but the Lextiington, and Wilburn does not have good signage to help visitors navigate the area. For example, I was on Man-Of-War Blvd. looking for Hwy. 27 but there was no indication of the highway number. I had to guess that the name of a town on Highway 27 was the name of the road going there. If I had no map and could see the towns down that road, I would have completely missed my turn. Since this area has heavy taxes on motel guest, they should use those funds to provide better signage. Perhaps motel personnel could advocate for better signage at Chamber of Commerce or similar meetings, or with the submission of the motel taxes.
Lester L
Reviewed 21 July, 2021
From the moment we arrived it felt like a home away from home. The Front desk person was very friendly and answered all of our questions. The room was large and very clean. There were enough amenities to cover us while we were there. Overall a great experience
John P
Reviewed 21 July, 2021
I was looking for an inexpensive hotel close to family. This hotel was merely cheap with a poor renovation. They should pay greater attention to detail. Room did not smell good. The shower drain left me standing in several inches of water. There were holes in the shower curtain. The room was not clean with dirt build up reaching out from the corners. Between the bed and the wall was a child's tee shirt from a previous guest. All in all, very disappointing.
Flyer163199