Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
No maintenance or parking, look at Hilton Garden nearby. Great if you want to be yelled at by staff
Opinión escrita el 19 de Septiembre de 2021
This hotel needs some serious maintenance. The room has many issues like a leaking shower 24/7, door that’s latch catches every other open, AC unit cover held in place by a single drywall screw on the outside…
We went to the pool and the “engineer” had to figure out what door to break into because none would open. 15 minutes later, the kids finally made it into the pool.
The worst of it all is the parking. They sell “park and fly” for $8 a night, but don’t track guest cars so they can’t track or enforce anything. There have been ZERO spots the last 3 nights, with 50 or more cars having to park in fire lanes or in the driving lanes themselves. I raised the concern with the front desk and a fellow, the night manager I believe, yelled at me from across the room and was the most hostile Hilton employee I’ve ever met. Border line belligerent. I’m sure I was already the 100th complaint they got on it. I was told to park on the city street (that doesn’t have parking). I told them I would not risk the ticket and they needed to deal with their parking problems.
The day staff is great, but this property is the worst Hilton one I’ve ever stayed at with 10+ years of diamond status. Avoid this hotel like the plague and stay at the Hilton Garden Inn a block or two away. I wish we had. We won’t ever be back to this hotel again.
Nice place to stay
Opinión escrita el 10 de Septiembre de 2021
Friendly and accommodating front desk staff. Location was great. It was easy to connect to the highway. The facility was clean and the I felt that they took the necessary precautions to keep their quest safe. Masks were worn by staff all staff members and hand sanitizer was readily available throughout the facility and at elevators. The complementary breakfast and happy hour were definitely a plus!
Opinión escrita el 29 de Agosto de 2021
Dated facilities (some torn carpet upstairs floor, nicked furniture in the bedroom), rooms not very clean (mold in bathroom, wet hand towels), Dinner was not great (bland burger and “chipotle bowl”). Breakfast was still fair, or what you’d expect from embassy suites. All that said team members were excellent and helpful.
Opinión escrita el 29 de Agosto de 2021
I stayed here last weekend while attending a sporting event. I checked in on Thursday after a long ride. Although I did the remote check in, I stopped at the front desk to obtain room cards. The staff was very helpful and friendly. Check in went smooth and quick. The room was exactly as described on the website. The room was clean, spacious, and ready to go! The hotel was clean, enjoyable and comforting. My friends, also staying here, and I hit the social hour outside the lobby at 530 pm. Mike, the bartender, was awesome. He was busy but kept it all going. Spent time here 2 of the 3 nights I was staying. Great time and free drinks, limited, of course. The hot breakfast was perfect, but make sure your there before it is done, the staff closes it up sharply at the ending time. The stay overall was awesome! I have to say, all the staff was extremely friendly, professional and entertaining! My only complaint was the gym wasn't up to par. The gym exterior door was pried open, the gym floor was dirty, and there was some broken and missing equipment. I brought this to the attention of the front desk and they indicated some items had been stolen and they are on the process of repairing the broken items (see attached pics). Everything else was right there. Parking was tight but still okay. Close to BWI, restaurants and highways. I look forward to staying here again when in the area.
Short stay for family wedding
Opinión escrita el 24 de Agosto de 2021
The hotel lobby is nice and welcoming. The room was clean and the bed was comfortable. Overall a good experience. I would recommend this property. I didn’t get a chance to check out any amenities unfortunately