Based on 1525 review
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Centrally located in the picturesque and beautiful city of Lisbon, this inviting and charming hotel overlooks the Chiado square with many chic restaurants and popular cafes, ideal for everyone who enjoys wandering around the streets or doing some shopping. In the surrounding area, there is also a wide cultural offer, including the Mario Viegas Theatre and Chiado Museum within walking distance. The international airport is only 10 minutes by car. All the hotel's guest rooms and suites are tastefully appointed with elegant furniture and earthy hues, making it the ideal spaces in which to relax a...More details
Check-out ends at: 11:00
Decent rooms but not worth the noise and smell
Reviewed 2 december, 2021
Hotel is located in a very touristy party of town. While location is convenient and rooms are a decent size, it is EXTREMELY loud all night long. The main areas of the hotel also smelled like raw sewage the entire 4 days we were there. I would not stay here again. There are other places within a couple blocks if you are looking in this area that would still be convenient but without the 24 hour foot traffic outside your window.
Location is great but thats it
Reviewed 17 november, 2021
There is no sense how the rooms are made. I took twim room. Its was not same as hotels.com pictures. The sink was at the room not at the toilet. Toilet was really small. Also the tv is somewhere you can not watch it. Also in hotel.com its it sayin sounds proof. Yep no. Everything you will hear at the hallway. Step, voices. I woke up many times at the night. Also there is safe deposit at the room but no code or no key. You have to get that from the reception. Shower draine is were slow and you have to put shower of all the time. Also no empty working power plugs. Also tv remote doesn't work. Also not safe place to stay with small children. Our room wardrobe door came off when child moved that. Luckily I was near and got a grip of the heavy door and no injury happened. Also on the fifth floor there are windows open all the time and no obstacles. A big drop to the ground and the windows are very low so child can be easily dropped if a tricks near them. Room is okey size and clean but maybe some water maker and cups would be nice. There is only fridge but no glasses or anything. Also shampoo or body cream would be great. Location is great. Metro just outside of the door. Also restaurants and shops.
Not so impressed
Reviewed 4 november, 2021
- room close to elevator, you could hear everything - wireless, does not working properly - roomphone does not work as told - fast check-in - city taxes not included if not booked directly - location is pretty - too tired - cant sleep cause of noise
A total dump in a great location!
Reviewed 4 november, 2021
Chiado is a great area of Lisbon but this hotel is a complete dump! They charged us top dollar for a deluxe superior room and we can’t open the windows because all of the machines and generators for this hotel are the view from our hotel room. When we went to switch rooms they told us we couldn’t and said our room was the front desk employee's favorite room. There are bugs flying in the room around the ceiling area all day and night. We’ve been to some amazing hotels in Lisbon but this one is just horrible! There is mildew, water damage in the waiting areas on the first floor, sitting areas and gym as well. The ceiling in the gym area has water damage with plaster hanging off the ceiling and bits and pieces all over the gym floor while I worked out. When the cleaning crew runs the washing machines above, water drains down the side walls. I went and showed the female manager and she seemed surprised even though this has been going on a long time. The entire first floor entrance into the sitting areas and gym smells like mildew. It is horrible. A giant cockroach was walking right towards me as I was on a zoom conference at midnight in one of the far back sitting rooms. I took pictures of the roach and showed it to the front desk and they seemed to not care at all. The customer service at the front was horrible to deal with as well and the food in the. morning breakfast was the worst we had for the entire month traveling all over Portugal in and out of many hotels. Chiado deserves better than this horrible dump of water damage, mildew, cockroaches etc....
Great value hotel close to everything in Chiado.
Reviewed 9 october, 2021
The hotel is well located right next to a subway station in a great shopping district with lots to see. The staff was very friendly and professional. The rooms were cozy and clean, a bit rustic but comfortable. Was a bit disappointed with the central hall to where the room windows led to, it compromised the guests privacy a great deal as it was very easy to see everything into the rooms. The breakfast room was very fancy and beautiful. Recommend, great value.