Hotel HF Fénix Lisboa

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$ 122

TripAdvisor Review

Based on 2768 review

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Located in the centre of Lisbon, with the metro just around the corner, guests just need to leave the hotel to start exploring, whether it is Avenida da Liberdade, Baixa (downtown) or Parque Eduardo VII, and always finishing a day with a stroll along the banks of the Tagus river. Lisbon Airport is w...

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Located in the centre of Lisbon, with the metro just around the corner, guests just need to leave the hotel to start exploring, whether it is Avenida da Liberdade, Baixa (downtown) or Parque Eduardo VII, and always finishing a day with a stroll along the banks of the Tagus river. Lisbon Airport is within a short driving distance. The hotel offers 193 modern rooms, equipped with TV with cable channels, air-conditioning, tea and coffee facilities and bathroom with shower and hairdryer. There is an on-site restaurant which serves Portuguese and European dishes whether in the morning, at lunch or ...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
several
Elevator
Reception services
ConciergeLuggage storage
Acrylic protection between customers and employees in the main contact areasNo rollaway / extra beds availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedEssential workers only: NONon-smoking establishmentHand sanitizing gel is provided to guestsLaundryEmployees wear personal protective equipmentEmployee temperature is measured frequently24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesIt is possible to carry out transactions without cashWheelchair access (there may be some limitations)Meal service changed to increase securityThe use of a mask is mandatory in the establishmentReception with wheelchair accessBabysitting or childcare (surcharge)Support for excursions / ticket purchaseIlluminated path to the entranceBreakfast available (surcharge)Bar / LoungeTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesFree self parkingTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake advantage of recreation opportunities such as bicycles to rent or take in the view from a rooftop terrace and a garden. Additional features at this hostel include complimentary wireless Internet Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this hotel include concierge services, barbecue grills, aBusiness centerTake time to pamper yourself with a visit to the full-service spa.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and After a day on the slopes, enjoy recreational amenities, which include bicycles to rent. Additional amenities at this pension include complimentary wireless Internet access, concierge services, and skTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. This hotel also features concierge services and a banquet hall.Treat yourself with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a seasonal outdoor pool and bicycles to rent. This hotel also features compl

Guest rating

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  • Excellent

    1016

  • Very Good

    1296

  • Good

    306

  • Reasonable

    78

  • Bad

    72

Travelers profile
  • Business

    158

  • Couples

    1212

  • Solo travel

    75

  • Family

    684

  • Friends getaway

    424

Scores Summary
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Fabulous!

Reviewed 29 october, 2021

We booked a four day break in Lisbon- our first for almost two years- and we were so pleased we chose Lisbon and the HF Fenix Hotel. Lisbon is a fantastic and fascinating city, loads to see and do. The HF Fenix Lisboa is very centrally placed, public transport (both bus and metro) literally a few steps from the door, or a very pleasant 15 minute stroll down the Avenida da Liberdade takes you to the waterfront. We had a spacious twin room and a huge bathroom with walk in shower. There was plenty of storage and good quality bed linen and towels.Our beds were very comfortable, and we slept extremely well. The entire hotel was spotlessly clean. The breakfast was excellent- many choices of both hot and cold foods, with small daily changes to keep things interesting. I must commend the breakfast room staff, who worked tirelessly to ensure nothing ran out and that no-one was kept waiting too long because of the Covid related reduction of tables. All with a cheerful greeting and smile! All other staff that we encountered, from Reception to the Hotel bar were equally friendly, helpful and welcoming. It was an absolute pleasure to stay with you- thank you all for a very enjoyable first post-Covid trip!!

nootychoo

This is not a 4 star hotel

Reviewed 25 october, 2021

I have just returned from a very disappointing stay at the HF Fenix Lisboa hotel. The hotel is very centrally located in the city, and the city is so easy to navigate with many transport options and the city is full of beautiful architecture and history. On booking we had requested a 2nd floor room with a city view. On check in we got a 3rd floor room with a wonderful view of the local roof tops.( I know you do not always get what you request due to bookings etc). I have food intolerances and requested Gluten free & Lactose free options for breakfast. On the first morning at breakfast I looked for the Gluten free options the staff members looked blankly at me, no one seemed to know where it was, eventfully I got some from a very efficient guy who knew what I was talking about. The second morning I was given a mug of steaming HOT MILK from a frothing machine and a roll & croissant still in its plastic wrapper also steaming hot, when it cooled sufficiently to open it, it was like rubber and I was expected to eat this. This is not the expected service from a 4 star hotel. Fenix Lisboa you have a lot to learn about presentation and how to treat customers with eating disorders. I have stayed in many hotels and this is NEVER a problem. There is not a great lot of choice for breakfast either. On the 3rd day I was given cake for breakfast ( I suppose it was a safer option than steaming rubber rolls!! ) Breakfast seems to be a chaotic time of the day there, with everyone running around but nobody getting anywhere at the end of it. I also appreciate we are living in very challenging times with Covid and it is very difficult on everybody, but it only takes a little organisation to get it right, so many others do it successfully. There was a very nice older man working in the bar who understood my gluten free difficulty with no problem ,I had some bar food there one evening and he was so understanding. There is also a very limited selection of drinks in the bar, only 30ml bottles of beer in case anyone would be looking for pints of beer. Lisbon is a very beautiful city with lots to see and do and thankfully there are very many hotels to choose from. I will definitely return to visit Lisbon in the future but I would NEVER recommend or stay in the HF Fenix Lisboa again.

Lisbon54

Superior Service

Reviewed 1 october, 2021

Stayed on our first trip to Portugal for three nights and were very satisfied. It is located just outside the central city main tourist area and has bus and metro stops within yards of the entrance. The service was excellent and started at checkin. After asking a question concerning COVID testing for our return home, the desk clerk called and made the arrangements at a nearby pharmacy. The room was very clean and equipped properly. The beds were comfortable and the room was quiet for a good nights sleep. The breakfast was a buffet which was served and consisted of a variety of warm and cold food items. I would stay again if ever in Lisbon again.

richardcU1943UE

Great hotel in the center of Lisbon !!!

Reviewed 15 august, 2021

I chose HF Feniks Lisbona because of its great location, allowing you to visit the old part of the city without using public transport. Check in at the hotel was lightning fast. Despite arriving at the hotel earlier - we received the keys to the room right away. Rooms are furnished to a high standard, beautiful sheets and towels. In the room there is a kettle with daily supply of coffee, tea and sugar. The bathroom is stocked daily with the necessary cosmetics. We stayed in an apartment on the 8th floor with a wonderful view over Margues de Pomblal square. Now I will bring up the subject of restaurants, which seems to me to be an important point in this type of city hotels. Breakfast very poor for a hotel of this class. Very little choice. No hot food, no vegetables. Poor offer. Yes, you can order an omelette, but there is no information about it. On the other hand, the breakfast waiters are professionals at the highest level, both in terms of their profession, culture and class. I am full of admiration for what they do and I thank them very much. On the other hand, very bad organization of their work on the part of the restaurant manager. Because of Covid !!!! it is not possible to put the dishes on your own. After indicating the dish, the waiter puts it on the plate and so on. This solution causes a lot of work for the waiter !!! after all, it makes no sense for one person to run along the table with different dishes. This method of service makes sense only if there is 1 person (waiter) for each dish (cheese, cold cuts, butter, etc.). Such organization of work is very bad. Generates unnecessary and unnecessary work for the people serving the customer as well as generates unnecessary wasted time for the customer Other hotels do not have any problems with it !!! All you need is a mask and gloves and everyone serves themselves - not only at breakfast, but also at dinner, as well as in hotels that provide ALL meals. This is my personal experience in 2021 - Before arriving at HF ​​Feniks, we were 14 days on the Greek island - Crete, after Lisbon, 14 days on the Portuguese island - Madeira . Last year 2020, the hotels we visited - on the Greek island of Corfu and on the Italian - Sardinia, all the hotels we visited during the pandemic - they coped very well with the sanitary regime in the above-mentioned way. all restaurants and waiters !!!. However, great praise from our side to the manager responsible for the preparation and service of the rooms.Professionalism in the performance of the profession, great work organization, rapid pace of action and great personal culture. Thank you very much. Małgorzata and Andrzej Świech

malgossia

MIsleading advertisiment

Reviewed 1 november, 2020

I booked a room in HF Garden and only while heading to my room did I found out that I was in HF Lisboa... Booking.com and HF hotels website do not warn customers that only HF Lisboa is open for business due to Covid. After the first shock, while hanging a towel and then trying to have a shower did we realised that the hotel was crumbling. After complaining, we were "upgraded" to another room - bigger but almost as bad as the other one, including a bathroom door that was too big for its frame - by the senior staff. Even the sparkling water in the minibar was dead! Breakfast was a noisy and unpleasant experience in the days when a patronising and loud member of the staff was present. HF Garden is dearly missed! Covid is no excuse for such incompetence and one would think that without (many) customers it would be the perfect time to make some minor works and improve the place? HF Garden, we miss you! HF group, do update your website and state plain and clear that one can only book for HF Lisbon! Disgraceful!

emfi