Hotel HF Fénix Music

Starting at

$ 93

TripAdvisor Review

Based on 1569 review

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The hotel is centrally located in the heart of Lisbon, only a few minutes' walk to the metro station which provide an easy access to the downtown and airport. Numerous shops, restaurant and cafes can be found within a short walk. This hotel offers well-designed guest rooms in musical themes, equippe...

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Property Info

The hotel is centrally located in the heart of Lisbon, only a few minutes' walk to the metro station which provide an easy access to the downtown and airport. Numerous shops, restaurant and cafes can be found within a short walk. This hotel offers well-designed guest rooms in musical themes, equipped with Bluetooth sound system, wall-mounted TV and bathroom with toiletries. The hotel features an outdoor swimming pool, a terrace and a garden, where guests can swim under the sky of Lisbon and enjoy the breath-taking panoramic views of Parque Eduardo VII, Praça Marquês de Pombal, the Castle of S....

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    1008

  • Very Good

    461

  • Good

    63

  • Reasonable

    20

  • Bad

    17

Travelers profile
  • Business

    29

  • Couples

    755

  • Solo travel

    29

  • Family

    345

  • Friends getaway

    283

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Absolutely not reflecting the positive reviews, rude staff member and noisy street

Reviewed 14 november, 2021

Unfortunately, we absolutely cannot confirm the positive reviews we have read here. We stayed for four nights here in October 2021, and we cannot recommend it. It starts from the fact that our rooms are at the side of the main street and you can hear the noises very clear no matter how you closed the windows, that was really affecting the sleeping quality. Then we had few questions during our stay since there was many constructions in the city and we wanted to have certain information, one of the older male staff member was in a bad mood whole time and gave us as much attitude as he can. "check online yourself" "not our problem" "i don´t know, sorry i have to work" were the answers he gave us (and also to other guests in front of us). Not only he was not helping, his attitude was really like making our stay as hard as possible. And the staff couldn´t solve the water problem in our room which was constantly changing the temperature itself during the shower. The hotel was way too expensive considering it is not exactly in the center. You really can find better hotels in the real city center. The most annoying thing was the staff members repeating/pushing tripadvisor reviews during our stay. The rooms are indeed big, so two stars.

TravelwithShoes

Better hotels, skip this one.

Reviewed 31 october, 2021

Would not stay here again. The location is great, the breakfast staff is great and so friendly. That’s the positive. The room was super small. We couldn’t open 2 suitcases on the floor, there literally wasn’t room. The first night the door on the balcony didn’t lock. They said we can fix it tomorrow. We didn’t feel comfortable staying in a first floor room with a broken lock. They had no other rooms, but ended up putting us in a handicap accessible room. We asked for an iron, they said it would be there in the morning. It was not. We asked in the morning at the front desk. We then called, finally got one, no pad on ironing board. Breakfast was just ok, nothing great to speak of. The first night we had no tv. Just an overall disappointment. We also asked on the first day there about where to get a covid test so we could prepare for going back home, the girl had no information. Not helpful. Lots of hotels to choose from, skip this one.

1010simone

Fantastic hotel

Reviewed 18 october, 2021

Excellent stay. Staff were very friendly and helpful in all aspects. Breakfast was plentiful and delicious with lots of time slots in respect to Covid-19. The rooftop pool has a stunning view over the city. The rooms were spacious and very clean! Location is brilliant. Absolutely recommend. I hope to be back!

Maeve B

Lovely Break

Reviewed 15 october, 2021

This is a fantastic boutique Hotel within a 15 minute stroll to the Town centre. The rooms are modern and clean, the Staff could not be more friendly or helpful. The rooftop pool is great for a dip after a warm day sightseeing. It was our first time to Lisbon, but definitely not the last. We had a lovely long weekend.

johnpQ370UJ

Holiday

Reviewed 12 september, 2021

Seeing it was my first time travelling to Lisbon, HF Fenix Hotel really took me by surprise.I stayed with them for 5 nights and i enjoyed every moment. They had amazing customer service and the room service was excellent. The highlight was the rooftop bar and pool. It had amazing views and the staff are so friendly making me feel welcomed. Definitely would be staying with them again on my next visit!

QaisX20