Hard Days Night Hotel

We had our wedding here during Covid restrictions. I have to admit we were a bit worried about how it would be but we shouldn’t have! The place was so well run and the day and night were fantastic! All the staff were so attentive and fantastic. Made our day even more special! Thank you so much

What a lovely hotel, the staff are amazing, so friendly can't do enough for you, even though under staffed. The food was beautiful nice & hot and hit the right spot. The only issue is the room, we had a balcony room, but the balcony had bird poo on it, the patio doors also looked like they had not been cleaned in a while, there was a bump in the carpet where is looks like it had moved, there were squashed insects on the ceiling. The bedroom didn't seem loved at all, but the rest of hotel made up for this. Unfortunately I can't load the pictures to show the problems We will definitely be back.

Excellant stay and a huge Thankyou to Liam who made our stay amazing, would not stay anywhere else! our room was very clean and and the extra large bed was so comfy!!. The food was lovely too especially the breakfast!!, great experience all round will definitely be coming back

I’ve been wanting to stay here for a long time and finally got the chance this week with my boyfriend. It didn’t disappoint. We arrived early and the lady on reception was more than happy to check if she had a room available, which she did. We had a luxury room, nice and clean, comfortable, toiletries and towels all included. Peter from the lounge bar was exceptionally helpful on Tuesday evening when I wasn’t sure what gin to order, and couldn’t do enough for us to make us feel welcome. The breakfast was delicious, I had the full English on the first morning and vegetarian on the second morning. Ample food with the choice of drinks and toasts. Nice photos lining the staircases and interesting facts about the band. Perfect location, just around the corner from the cavern club and a few minutes walk from the main shopping areas, only ten minutes walk from Liverpool lime street station. I will definitely be back but next time I’d like to stay in the Lennon Suite!

So very sad to have to write this review for a flagship hotel in stunning Liverpool but our experience was awful and We only hope the hotel take our comments on board. Liam has yet to return my promised call from 3 weeks ago although Robin has maintained contact and arranged our promised refund. Check in was good, we managed to check in slightly earlier as we had a booking elsewhere that afternoon so when we got to the room, we felt a bit underwhelmed but had to rush off. We had booked a luxury double room and were assigned to room 120. This room sadly is not worth a basic double room rating, it’s dark, very little natural light, looks out onto brick walls and not at all inviting. We returned around 7pm and that’s when we noticed that the room was not clean. There were two very large stains in the carpet, the toilet had been used, not cleaned or flushed. The running water from the sink was barely a trickle and we had to fill the kettle from the bath taps. The lamp bulb blew instantly. Their was dust throughout the room and it had clearly not been cleaned properly, yet alone to Covid standards. No waste bin provided. We rang reception around 8pm and they sent someone up to replace the bulb and check the water around 8.30pm. They did say they would send someone up to fix the issues but due to the late hour we said we would wait as we were exhausted and just wanted to sleep. The noise from the adjoining room was unbearable and it was like they were in our room with us. We did tell reception but again nothing was done. We couldn’t turn up the tv as it’s fixed to a certain volume. As my husband is hard as hearing he could not hear the tv at all, even when the room next door was eventually quiet. When we tried to sleep we found the bed so uncomfortable and the linen was scratchy. Shortly before 9pm we had had enough, we were tired and stressed and did not feel at all comfortable in the room so we checked out and left and found an alternate hotel to stay in. As the hotel did not follow up on our visit, my husband rang Liam the next day who said our refund would be processed straight away. It’s taken almost four weeks to get the refund as it was not done as promised. The hotel overall needs an upgrade, it’s looking very tired. Late night reception staff were very apologetic to us when we left but we do feel a call from Liam first thing the next morning should have occurred and he should not have waited for us to contact him. Very disappointing and we won’t stay again.