Canary Riverside Plaza Hotel
More details
8
Quarto superior, 1 cama King
Max. 3 adults and 1 child
7
Suíte presidencial
Max. 3 adults and 2 children
5
Suíte, 1 quarto, vista
Max. 3 adults and 1 child
5
Quarto standard, 1 cama King
Max. 3 adults and 1 child
10
Quarto duplo luxo, 2 camas de solteiro
Max. 3 adults and 1 child
5
Quarto duplo superior, 2 camas de solteiro
Max. 3 adults and 1 child
5
Suíte executiva
Max. 3 adults and 1 child
7
Quarto luxo, 1 cama King
Max. 3 adults and 1 child
6
Quarto premier, 1 cama King
Max. 3 adults and 2 children
6
Cobertura
Max. 3 adults and 2 children
5
Suíte, 1 quarto
Max. 3 adults and 1 child
Property Info
Check-out ends at: 12:00
46 Westferry Circus Canary Wharf - London, England - UK - E14 8RS
Property Amenities
Check-out ends at: 12:00
Guest rating
TripAdvisor
Travelers rating
Excellent
674
Very Good
238
Good
75
Reasonable
28
Bad
14
Travelers profile
Business
313
Couples
351
Solo travel
47
Family
210
Friends getaway
62
Scores Summary
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Good whilst there, security deposit is a sham
Reviewed 24 february, 2023
Gues service whilst at the hotel is AMAZING ;-D Rooms are sized and good… Staff is however the real plus + Watch out for their “security deposit scheme” takes forever if it will EVER BE RETURNED - starting to have my doubts. Confirmed and simple task that simply never happens…
RasmusGP
Poor service
Reviewed 31 december, 2022
I stay here regularly and sadly the standards are becoming poorer as time progresses. Although the rooms and facilities are of good quality, the service is getting worse and not what I would expect for a 4/5 star hotel. The front office staff seem to want to ‘sell’ you everything. From short term parking to having a roller bed in your room. As a frequent visitor the hotel they have on occasion ‘offered’ me upgrades to my room which Ive refused as usually I am travelling on my own. This one time I took them up on their offer (as I was bringing my children with me) and they fell completely short, over promising and under delivering. When I called them ahead of booking they looked at my file and said they would put rollerbeds in the room and provide parking. When I arrived they apologised for not having sorted out the roller bed as there was an ‘admin error’. They then tried to charge me 35 pound per day and mumbled something about commission. (the public car park underneath the building was cheaper so we went there instead.) They talked through facilities including the use of the gym making it clear my children would not be able to use it on the 1st jan. however they didn’t mention they would be closing early the day before so when we turned up at reception dressed for the pool, the reception team challenged me saying it ‘they made sure they told everyone the gym was closing early’. When I explained they did not explain this to me or my family there simple response was to apologise but make no attempt to make any amends. In terms of customer service, overall there seems to be no motivation to make sure the customer is happy. They seem to believe saying sorry over and over again is enough with no initiative to offer alternative solutions. There is little to no good will being presented. Very disappointed this time round
Zarina T
Beautiful Hotel
Reviewed 1 november, 2022
This was our first time visiting this hotel and what a beautiful hotel it is. The views over the Thames from our bedroom were absolutely stunning, the rooms are spacious and the bed was so comfortable. All of the staff within the hotel were amazing, especially Kataldo the bar manager who couldn’t do enough for us. Would definitely recommend this hotel.
467margyb
World class service
Reviewed 10 june, 2022
This is the best hotel in Canary Worth. The rooms are perfectly sized and convenient for travel. Everything is perfectly situated. They have a wonderful gym next door with a pool and all the facilities. The staff is so thoughtful and attentive. I have been in several hotels and the service here was superior. It is near the dlr and metro lines. Highly recommend it whether you are working or on vacation. Canary wharf has really expanded its offerings in the last few years and is very pleasant to stay.
Renee D
Awful Service by a Front Office Manager
Reviewed 16 may, 2022
The front office manager was extremely rude, patronising and unprofessional. It was my 40th birthday and I came to celebrate with my friends. During our stay, Jay asked me and my friends to cover up as we had wore our bikinis to enter the Spa. Although we only wore Bikini tops, we were covered from waist to our feet with towels wrapped around us. Jay informed us that it was not appropriate to wear bikinis in the Lobby as it would make guests feel uncomfortable. Please note that there were no guests in the Lobby during this time and this can be confirmed by checking the surveillance. She mentioned this on 3 occasions and on the third occasions stated, " please tell your friends to cover up", to which I replied they are covered up and she mentioned I dis not see this. This is deemed as harrasment. I kindly asked Jay, please can you kindly inform me where it states that we could not dress this way in the hotel policy. Jay informed me that it was not in the hotel policy but this was her policy as she was the Front office manager. I asked to speak to the manager as I felt harrased, belittled. As a guest, it was not appropriate for Jay to speak to me in this tone. My understanding is that if we pay for a room, I should not be questioned or harrased regarding the clothing I wore. we specifically booked the hotel for the Spa facility. I felt like this was an infringement of Human rights. I have stayed in 5 star hotels and never been harrased regarding the clothing I have wore. Jay called Dusko Babic the hotel manager as I requested to speak to someone senior. I kindly informed Dusko how I felt and he said that it was not appropriate in a 5 star hotel to dress in bikini tops. Please bear in mind that Dusko had not recieved any complaints from his guests regarding the type of clothing we wore. When I expressed my concerns he said that although we have not recieved any complaints, he did not want to trigger a complaint. I kindly told him that Jay was rude and I have never been told what to wear by a staff member. I said " I have stayed at 5 star hotels and wore clothes which were slightly revealing but never been questioned or belittled. I mentioned that the staff at Marriot Hotel have never raised concerns regarding my dress code, to which he replied Marriot is not a 5 star hotel, we are a 5 star hotel with High clientele, again making me feel humiliated and belittling me. He then stated that this type of clothing would not be acceptable at The Dorchester. Please note that this had no relevance to the concerns I was raising. I asked Dusko so would the hotel have a problem if i wore a Halter neck short dress, to which he replied that there is a difference between wearing a dress and bikini. I have never felt so humiliated, belittled and distressed by a member of staff. When I asked to see the hotel policy which states that the hotel specifically had a dress code, he stated that its not in the hotel policy. My birthday was ruined, I could not enjoy my stay and I would like to escalate this to Teresa Brown.
Shriti83