DoubleTree by Hilton Hotel London - Tower of London

Starting at

$ 197

TripAdvisor Review

Based on 7426 review

See all

The following services and amenities are available, but with reduced service: Breakfast, Room Service.The following services and amenities are currently not available: Executive Lounge.Easy access to the Olympic Park, this contemporary custom made hotel is in the heart of London's financial district...

More details

Availability

Select the date of your trip

Property Info

The following services and amenities are available, but with reduced service: Breakfast, Room Service.The following services and amenities are currently not available: Executive Lounge.Easy access to the Olympic Park, this contemporary custom made hotel is in the heart of London's financial district. Located beside the Tower of London and built on the site of the medieval Crutched Friars Monastery, Samuel Pepys House and the 18th Century Naval College, the hotel is in one of the key historical and tourist areas of London. With its blend of modern design and high quality facilities, this is the...

More details
Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
several
Elevator
Reception services
ConciergeLuggage storage
Acrylic protection between customers and employees in the main contact areasContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedIndividually packed meals availableNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryEmployees wear personal protective equipmentIndividually packaged meals available for breakfast24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesWheelchair access (there may be some limitations)Reception with wheelchair accessIn-room accessibilityContactless check-in availableIlluminated path to the entranceQuick checkoutShower room adapted for wheelchairsBreakfast available (surcharge)Wheelchair accessible bathroomBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Don't miss out on recreational opportunities including a sauna and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and Free self parkingTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake advantage of recreation opportunities such as bicycles to rent or take in the view from a rooftop terrace and a garden. Additional features at this hostel include complimentary wireless Internet Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this hotel include concierge services, barbecue grills, aTake in the views from a garden and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Don't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this bed & breakfast include complimentary wireless InternetTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. This guesthouse also features complimentary wireless Internet access and a pTake time to pamper yourself with a visit to the full-service spa.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as a 24-hour fitness center or take in the view from a terrace and a garden.Free self parkingDon''t miss out on the many recreational opportunities, including an indoor pool, a spa tub, and a sauna. Additional features at this hotel include complimentary wireless Internet access, wedding servBusiness center

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    3604

  • Very Good

    2603

  • Good

    749

  • Reasonable

    246

  • Bad

    224

Travelers profile
  • Business

    1764

  • Couples

    3111

  • Solo travel

    265

  • Family

    1004

  • Friends getaway

    722

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Rubbish service; unable to cope with volume of guests and no Hhonors recognition whatsoever

Reviewed 28 november, 2021

Overall, the service was lacking, the room was okay, and the hotel was generally unable to cope with the volume of customers that they had. Room - pleasant enough, relatively basic but comfortable and had everything we need. We were disappointed that the window in the room was ‘blown’ meaning that we couldn’t see out at all. It looked like condensation between the glazing (room 1035). Exec lounge - great selection of canapés and alcoholic drinks (wines and beer) between 6pm-8pm. It is a bit soulless though and could do with some low level music in the evenings. The staff were friendly enough. Breakfast - a disaster. A huge queue to get into breakfast, and then 20+ queuing for hot food. The staff couldn’t keep up with the numbers. The service was poor, and we didn’t end up eating anything hot. Check-in - there were 20+ people queuing to check-in and only 3 of the 5-6 check-in places staffed. Another example of the hotel just not coping with the volume of guests. We’ve stayed here before and really enjoyed . There was no acknowledgement of our Diamond Hhonors status (no upgraded room etc.) and then hotel generally can’t cope with the volume of guests at busy weekends. It is incredible to think that when the hotel is at its busiest - and the service at its worst - the rooms are at their most expensive. My advice would be to avoid any busy weekend and book elsewhere, or save your money and book a Premier Inn and pay for breakfast somewhere decent.

Carl W

A wonderful weekend

Reviewed 27 november, 2021

We stayed on Friday 26th November and to be honest I was rather concerned reading the reviews. I can say hand in heart what a wonderful hotel the reception staff are friendly and very welcoming. We had an issue with our room and it was sorted out in no time. Our room was on the 12th floor an executive room with a spectacular view of the shard and the London skyline from our window. The executive lounge is amazing free food & drinks from 6till 8 I must mention Hati a lovely lady who just keep replenishing drinks and food. The hotel is so central to the shard. Tower bridge and many more London sights. I highly recommend a stay. The breakfast is plentiful lots of choice. I would like to say a big thank you to all the staff who made our stay so enjoyable. An extra thank you to Sara . We will definitely be returning in 2022

susanw080

As you would expect

Reviewed 23 november, 2021

Started here with work so glad I wasn’t paying as it was quite expensive. However it was a decent central London hotel. Check in was a bit chaotic though, but my room was big and pretty standard and the rest of the hotel seemed nice. Breakfast was great in the morning with everything as expected. A pleasant stay - it didn’t wow me, but wasn’t expecting that

matt1983brum

Book somewhere else

Reviewed 23 november, 2021

Have stayed here countless times before COVID. First time returning for 2 years and this hotel has definitely gone downhill. Room was shabby and in need of redecorating - paintwork scuffed and marked. Heating did not work. Shower was filthy. Shower door was broken. Pillows were dreadful and summer weight duvet on bed despite it being November. Had to phone to request additional duvet as room was so cold - call was eventually answered on 11th attempt. Will not return

agO9340NQ

Birthday weekend

Reviewed 22 november, 2021

Nice hotel in a great location just steps away from the tower and tube stops. The Uber boat stops nearby too so we used that to get around. The rooftop savage garden bar at the top of the hotel is spectacular! Definitely worth a visit. Rooms comfortable and standard. Air con is a little noisy. Nice staff. Good price.

daveyh87