Check-in - Check-out

2 adults - 0 children - 1 room

Hotel Rafayel

Starting at

$ 240

2486 TripAdvisor Reviews

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According to guests, it's ideal for:

This beautifully decorated hotel is located in London, UK. It is 45 minutes away by car from the airport. In the surroundings, guests will find restaurants, cafés and bars that they may like to stop by to eat a nice meal or have a drink and the continue exploring the city. Some places that traveller...

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Property Info

This beautifully decorated hotel is located in London, UK. It is 45 minutes away by car from the airport. In the surroundings, guests will find restaurants, cafés and bars that they may like to stop by to eat a nice meal or have a drink and the continue exploring the city. Some places that travellers must visit are the Buckingham Palace, the famous Big Ben and the London Eye. The complex offers perfect venues with all the essential facilities to host events up to 150 people. The restaurant will warmly receive visitors with a great atmosphere and delicious food. They will also be well received ...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

several
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool and a sauna. Additional amenities atRelax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool and a sauna. Additional amenities atRelax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool and a sauna. Additional amenities atClothes dryerClothes dryerClothes dryerClothes dryerPrivate poolClothes dryerClothes dryerGarageLuggage roomClothes dryerTowels and bed linen
Transport options
Towels and bed linen

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    1409

  • Very Good

    551

  • Good

    287

  • Reasonable

    107

  • Bad

    132

Travelers profile
  • Business

    430

  • Couples

    1234

  • Solo travel

    129

  • Family

    236

  • Friends getaway

    249

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Rafayel Hotel & Spa

Reviewed 17 may, 2022

My husband & I stayed at Rafayel Hotel for 1 night last week. We booked for a Swedish massage for both of us. The receptionist at the River Wellbeing Spa at hotel Rafayel was very friendly & made us feel comfortable & at home. (forgot to ask for her name) I was taken to the massage room first. I really needed a massage. I didn’t realize how tight my body was until my 1 hour session was over. Safeena (messeurs) was amazing! Her pressure was great & the technique too. She was attentive, a great listener and communicator, working out tough tension spots in a way I didn’t even, know was possible! . She is a wonder woman! really. Safeena is very knowledgeable and experienced in her field. Also a very kind and nice person to have met. Thank you for helping me de-stress with an amazing massage! I wish I could afford to go there every week. The facility is really nice and spacious. The atmosphere was perfect, and my body felt incredibly rejuvenated after the massage. Writing this review makes me want to call and book another! Great service. Really enjoyable experience, Cannot recommend enough. 😀This is one of the best massages I have ever had!Thanks to you Safeena. Exceptional massage. Highly recommend. Rebecca M

rebeccamT2738QY

Very good staff

Reviewed 14 may, 2022

I have been staying at the hotel for three weeks whilst working nearby. The staff are very professional and attentive. My room is lovely - with a view of the Thames - and very clean. I have eaten a few times in the restaurant and the food has been very good on each occasion - again the restaurant staff were excellent. A special mention for the very friendly barman. On days off from work I have walked from the hotel into Chelsea/Sloane Square - around 30-40 minutes walk - and it is a lovely walk. I will definitely stay again when visiting or working in central London.

Explorer68734

Rude Spa Staff

Reviewed 13 may, 2022

Overall, our stay was fine. But I want to mention the man at reception that argued with me when I asked for some help with the resistance pool. He argued with me and said it’s a ‘dipping pool’ and not a resistance pool. I felt completely undermined by this because I did question this due to the controls being on display and he said ‘no no no you’re wrong it’s a dipping pool’ This man was rude to me for no reason.

Alice W

Rafayel was rough

Reviewed 9 may, 2022

Stayed in the Exec Suite😆 1. No help with our luggage from the carpark (hotel employee just looked at my girlfriend struggle into the lift). 2. No guidance to our room, just told where to go. 3. Bathroom bidet plug wedged in place, so could not be used. 4. Bathroom extraction fan not working. So bathroom filled with steam and smelled like mold after-use. 5. Speakers/sound not working on the TV. So not sound. 6. Bedside lamp on the left not working. 7. Where the carpet meets furniture or wall, these places require vacuum. 8. Restaurant food (and drinks) overpriced, inedible, staff inattentive, waited over 30 minutes for a disgusting chicken 'burger'. Picture of burger with 'coleslaw'. And this was after it had been returned to the kitchen due to 'lack of coleslaw'? 9. On 'check-out' not even asked if we enjoyed our stay or if there were any problems. FOR THE MONEY STAY FURTHER UP THE RIVER IN A PROPER HOTEL.

TheShewShow

Terrible Experience … Accused of stealing

Reviewed 28 april, 2022

I arrived at this hotel happy with, yet a bit disappointed that fact that there was no shower gel provided. Luckily, I had bought my own, so this quickly became a non-issue. After my stay, £40.00 was taken from my bank account. When I enquired, I was accused, not only of removing the shower gel from the room, but also the fitting that attached it to the wall!! Staff here are very rude and extremely ignorant. AVOID THIS PLACE LIKE THE PLAGUE!

dissapointedc2022