Based on 136 review
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This modern property is situated in London. The property is located just a 5 minutes' walking distance away from Paddington Station, enjoying close proximity to the many attractions that London has to offer. Situated on Devonshire Terrace, this charming establishment is perfectly located for business and leisure travellers. The bedrooms are elegantly designed, with emphasis placed on comfort and convenience. Guests can enjoy complimentary access to the fitness centre, in the sister property located just across the street. Guests will be pleased by the impeccable standard of service that this e...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Business Facilities / FacilitiesMeeting Rooms
Reception servicesConciergeLuggage storage
Reviewed 24 november, 2021
Absolutely disgusted with the customer service of this place. Booked my room over 3 months in advance for my partner’s birthday and I arrived to the hotel after travelling 4 hours to be told they have cancelled my reservation without informing me and without any reason. The receptionist was extremely rude and very unbothered by the situation and didn’t even attempt to help me. I was just told “there is nothing I can do” and was pushed to the side so she could speak to other people. Me and my partner then had to get the train home as there was no other hotels available at such short notice. I am still waiting a call back from the manager after waiting 5 days and still haven’t heard anything or even had a refund. Been calling everyday and no one answers the phone as there mail box is full so can’t even leave a message. I would never recommend this place to anyone absolutely ruined mine and my partners weekend.
Don’t book - pay extra for somewhere else
Reviewed 21 november, 2021
We received an email after a 3 hours journey to London and literally stepping off the tube to say they had to move us to a different hotel & we could cancel and receive a refund - where on earth can you get a reasonable priced hotel in London booking that late in the day. I’ll also point out this is after they took £110 from my account for pre authorisation charge which isn’t explained in the booking site. We searched in the middle of the street for an alternative hotel but had no choice to go to the one they had moved us too. On check in I then had to pay the full amount, even though I explained £110 had left my account & I was told this would be refunded on check out….what the hell is all that about??? Surely that’s should be offset from the bill on arrival? I am also still waiting for the authorisation to be added back into my account. Don’t book here, yes they moved us but the whole pre authorisation is a rip off.
Reviewed 18 october, 2021
Arrived at the hotel to find out it was closed due to ‘maintenance’. Called the number given on the notice, no answer. Me and my friend were standing with our suitcases for about 30mins trying to get a hold of them, nothing. Thankfully a couple walked past us and explained that we had to go and check in at another hotel 2 blocks down. Got to the hotel for them to say that our booking has been transferred to another hotel. Tbh all of this could’ve been avoided if they at least messaged me explaining the situation.
Reviewed 16 october, 2021
This is a scam. The hotel was closed when we arrived and judging by the feedback of other travellers has been closed down for at least a month. There was a note on the door directing travellers to the hotel across the road. The hotel across the road was also closed due to “unforeseen maintenance issue”. As a result we were left standing in front of the building, with our luggage trying to get through the automated phone service to the “central reservations team” . We finally did and were moved to another hotel but as a result lost the entire evening being moved from one hotel to another 3 times. Avoid!
The hotel was closed and wasn't told
Reviewed 6 august, 2021
Probably my worst hotel experience to date. Arrived at the hotel and it was closed. I had only booked a couple of days before. All there was, was a note on the door, I had to ring from booking.com and walk to another hotel to find out my room had been moved to another Hotel even further away from this place. Walked in total of a mile with my 30kg kit bag. Disgraceful. AVOID AT ALL COSTS.