Paddington Court Rooms Hotel

I stayed in this hotel with my wife just as a cheap place to stay after a nice night out in London. Which was what we wanted and it did not exceed those expectations unfortunately. Our room smelt strongly of bleach when we arrived and then in the night when it got colder we realised the heating wasn’t coming on so it was very cold. It did warm up eventually in the middle of the night. The lights either side of the bed would not turn off so in order to make it dark enough to sleep I removed the light bulbs till the morning ! And put them back in before we left. The breakfast we had brought to our room for a £5 charge and it was very nice we enjoyed it. Overall we were abit disappointed. Having said that the staff were nice and it did the job. We had previously stayed in the park grand in Kensington years ago and had a lovely stay sadly this one was not quite as good.

Booked this place blind via Hotwire and was initially worried based on reviews here, but I thought it was quite good for the rate we paid in central London! Fabulous location, 6-7 minutes walk from Lancaster Gate tube station and slightly longer to Paddington Tube or Train station. Very close to Hyde park. Good restaurants and convenience stores close by. Room was quite small, as is expected in central London but clean and well equipped. The ability to make coffee in room plus fridge and microwave were nice bonuses. It looks like some of the negative reviews were from customers on lower level floors... I can definitely see how those could be noisy. Fortunately, we were on a higher level. Some minor annoyances did pop up- heat didn’t appear to be very responsive so we were a bit chilly at night and there were no extra blankets in the room - could’ve asked but never remembered in the morning. Also, upon check in, desk rep tried to charge 20 pound “deposit” on the room since I’d done the reservation via Hotwire. I balked at this, we went back and forth and eventually she relented. In hindsight, 20 pounds probably wasn’t super unreasonable but it was irritating being hit with this when there’d been no mention of it on the Hotwire booking. Did not make use of the on sight restaurant or tiny gym so can’t really comment on those aspects. All in all, was a good stay and I’d go there again for the right price.

Had a great stay - front desk staff were super friendly and carried our bags all the way to our rooms for us (opposite the main building). Room was just what we needed and in a great location. Only qualm is breakfast was very pricey - would have eaten elsewhere if we had known beforehand.

As part of a Birthday weekend surprise for my husband, I arranged to stay at the Paddington Court Executive Rooms on Friday 5th July for 1 night. The booking was made on 3rd June 2019 via booking.com. I received a reservation confirmation email on the day of booking. I then contacted the hotel on 4th June by telephone as I was wanting the room to have birthday banners in the room on arrival. I also wanted to confirm that we could arrive at 1200pm as I had noticed your check in time was 1400 but we needed to be at another surprise for 1300. When I spoke on the phone I was informed that we could arrive at 1200. On 1st July I tried to contact the hotel on 02074792266, to confirm that we could arrive at 1200 and birthday banners would be in our room. I was connected to automated system but did not connect with customer service. I repeated this on Wednesday with the same result. I then emailed info@parkgrandpaddingtoncourt.co.uk On Thursday 4th July to query about arrival. I did not receive a response to the email. We arrived in London at approx 1030am on 5th July 2019 and I then receive a email saying there was issue with payment and booking is now cancelled. I tried to contact the hotel on the aforementioned number and again only connected to a automated service. We made our way to the hotel and I spoke with the front desk and showed them the emails. I was informed that this was not the first time it had happened and they would speak to reservations and see what they could do. On their return I was informed they were fully booked and nothing they could do and I should go on bookings.com to arrange alternate hotel but it may be unlikely at such short notice. I asked if they had any rooms in sister hotels. I was told no and to go on booking.com and to move on so they could serve the next customer. As you can appreciate I was not happy at this stage but needed to find a hotel. I went on booking.com and the first hotel that was identified the Park Grand hotel in Westborne Terrace which is a sister hotel . I went back to front desk to query why I was told they couldn't help find me a room when on booking.com it had come up. I was told that the problem was solved as I had found the booking but to book it quickly as it may go. The impact of this situation has been 1. Due to time it took to resolve and get to new hotel we missed one part of the planned day. Which had additional cost to myself. 2. Undue stress as I was concerned that we weren't going to have anywhere to stay so the birthday plans would not go forward which had already been paid for 3. Paddinton Court Hotel had specifically been chosen for location and although the hotel we stayed at was same rating in my opinion it was a poor standard including on arrival finding sheets stained on the bed. 4. Impacted on the rest of the day which was meant to be a celebration. What I fail to understand and would like answered is the following: 1. How can a booking be cancelled on the day of arrival without any prior communication to give adequate time to put it right 2. The original booking was made more than a month in advance and confirmation had been received if there had been a problem with payment there was more than adequate time to advise me of this. 3. The reason your customer service team is not answered in an acceptable time scale. 4. Why the email that was sent with a query was ignored. 5. When I had evidence of booking and that cancellation email had come through on the day of arrival and your own front desk advised this was not the first time this situation had advised there was such appalling lack of customer care. 6. I would like to know what action you are going to take to reduce the risk of this happening again 7. I am seeking a refund of the total amount I paid for our room at the grand park hotel for the unnecessary stress and distress caused by the situation. Also the room was not what I had wanted for the night but due to the situation caused by yourselves there was little option cost of room They also gave me a business card to send a complaint email this bounced back stating email is not recognised

Booked room for 5 nights thru booking.com. The first day we were put in a room on the first floor that you actually needed a map to find, seriously. Up and down 2-3 short flights of stairs, turning left, right, etc, extremely convoluted. At our request, they did put us in a different room the 2nd night. It was a little bigger, bathroom a little smaller but very easy to find, right as you got off the elevator. Both rooms had very modern and very clean bathrooms. But all the dark built in wood furniture in both rooms was scarred and scratched. Staff was very accommodating and did their best. Neighborhood is very walkable, near Paddington Station and walking distance to Hyde Park and restaurants.