TripAdvisor Rating
Based on 5284 reviews
See all**Property Location**.With a stay at The Rubens At The Palace, you'll be centrally located in London, within a 5-minute walk of Apollo Victoria Theatre and Victoria Palace Theatre. This 5-star hotel is 0.3 mi (0.5 km) from Buckingham Palace and 0.5 mi (0.9 km) from St. James Park. ...
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The most perfect Christmas family staycation
Our time at the Rubens was just incredible. This review won't do it justice. The staff are really what makes this hotel,from Joe Scott and Alice at reception to Dave on the door. Nothing was too much trouble for anyone. It was the first time we were visiting with our little boy and he really was treat like a king. Our room was the most beautiful family room and the breakfast with the 2 ladies that served us was just outstanding. We made a decision there and then to make this a yearly visit and we already can't wait for next December. Thankyou to everyone!
Lovely staff and a wonderful stay
The staff at Rubens are simply lovely. I stayed at the hotel when our boiler broke and we were in desperate need of a shower/heating - when I told the nice lady at reception, she had a little gift bag of Pentaglion's shower gel and lotion waiting for me the next day. It's the little touches like those that differentiate 5 star hotels like Rubens from others. The bed was extremely comfortable as well. Will definitely be recommending this hotel to friends.
Another fabulous stay
We stay annually to celebrate our sons birthday, but had to reschedule due to Covid. We cannot recommend the Rubens highly enough. The staff are simply wonderful and the service is outstanding. All necessary precautions are being taken with Covid, but you still feel really spoilt and special thanks to the superb team. All of this coupled with a great location and delicious food make it a must stay.
Afternoon Tea
My partner and I were looked after by Mohan S. From the moment we walked in the door we were looked after by all of the staff, who made us fee very welcome. It’s the best afternoon tea (both vegan and normal - I had the vegan one) that I’ve had in London, and that includes the Savoy. There’s an abundance of food that all looks and tastes amazing. We also treated ourselves to Prosecco and it made the visit even more fun. As my partner said, the service was top notch and not intrusive, and we couldn’t have asked for more. Whilst we were visiting, there were couples, friends and small families who were all visibly having a great time. I would highly recommend visiting for afternoon tea to treat yourself after so much time indoors during COVID. Thank you to Mohan S. And all of the staff! We can’t wait to visit again next time.
Beautiful Hotel with outstanding service
Checked in earlier today. The hotel is beautiful and the staff so friendly and welcoming, attentive & friendly. We’ve just had a delightful afternoon tea whilst watching the world go by! The food & service were excellent, highly recommended. Our room is beautiful with regal style decor and a few extra little touches just to make the trip a bit more special. With so many hotels to choose from in London, we are so pleased to have discovered this little gem. Thankyou