Hotel Rafayel

Starting at

$ 150

TripAdvisor Review

Based on 2457 review

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This beautifully decorated hotel is located in London, UK. It is 45 minutes away by car from the airport. In the surroundings, guests will find restaurants, cafés and bars that they may like to stop by to eat a nice meal or have a drink and the continue exploring the city. Some places that traveller...

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Property Info

This beautifully decorated hotel is located in London, UK. It is 45 minutes away by car from the airport. In the surroundings, guests will find restaurants, cafés and bars that they may like to stop by to eat a nice meal or have a drink and the continue exploring the city. Some places that travellers must visit are the Buckingham Palace, the famous Big Ben and the London Eye. The complex offers perfect venues with all the essential facilities to host events up to 150 people. The restaurant will warmly receive visitors with a great atmosphere and delicious food. They will also be well received ...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Pool and wellness facilities
Spa
Protective screen or physical barriers in appropriate areasMini barMini bar

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    1387

  • Very Good

    550

  • Good

    284

  • Reasonable

    107

  • Bad

    129

Travelers profile
  • Business

    421

  • Couples

    1228

  • Solo travel

    128

  • Family

    235

  • Friends getaway

    243

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Better not to go

Reviewed 21 november, 2021

I booked one day spa and afternoon tea for a birthday celebration but apparently Groupon guests are treated differently. Afternoon tea was not too bad and the bar looks very pretty with the river view. However, the spa experience was ridiculous. We have been welcomed by a guy that provided just some towels and refused to provide bathrobe and slippers. Before to go there, we called to make sure we shouldn't bring anything and it was assured that everything including slippers and bathrobes will be provided. However, that was a big challenge! The spa receptionist clearly didn't want to provide anything except towels until we had to go back to the hotel reception to speak to a manager. It was also told they don't have a duty manager on Sunday. What???? Definitely not possible and a manager showed up offering the slippers. And..at the very end, not hot water in the changing room so we had a cold shower before to leave the spa. Very poor service, what a shame as the hotel looks pretty but it's just an illusion when you experience such a low customer service.

Alepuj

Our romantic anniversary at hotel rafayel london

Reviewed 14 november, 2021

This was my first time at rafayel , which was the best time I have ever had in a hotel ,honestly I felt like I was dreaming when Entering the room with its flawless unique design and how spacious it is , my favourite part of my room was my private jacuzzi in a large bathroom with a loaded unique interior, I highly suggest this hotel to other couples to have a extravagant romantic night this is by far the best place I have ever stayed in my life definitely a night to remember , also to top the icing of the cake they have a lovely unique designed restaurant with flower walls with a lovely romantic view of the river , the food was absolutely mouth watering full of flavour and they even have a desert place for after dinner which was a bonus , the spa was also amazing aswell as the staff they were very welcoming and comforting overall this was a 10/10 stay for me and my partner definitely a night to remember

234muhammedj

My anniversary

Reviewed 14 november, 2021

Me and my partner stayed a night at the hotel, it was absolutely amazing, especially for couples, the room itself was extravagant very romantic. The staff was very welcoming and lovely. The hotel has a restaurant and bar which was amazing too especially with the view, the food was delicious would definitely recommend eating and staying with them. It is 100% worth the money! The manager himself was very lovely too

Quest04149133496

Thames room

Reviewed 7 november, 2021

This is my third visit to this hotel , first after pandemic , the space has been greatly improved , green walks spacious room and extremely important big out space and restaurants. Excellent healthy good options . On the banks of river Thames , also play area for children , nice SPA , very helpful staff

1irfanr

Great experience, amazing place!

Reviewed 5 november, 2021

I went for dinner last light at the restaurant in this Hotel and it was amazing. The staff were very attentive and friendly. I was with clients and everyone was really impressed with the venue and food. They had a full deck of premium spirits behind the bar and their cocktails were completely on point. I had a look around the hotel after our meal only to discover more hidden gems. Aside from the usual expected (but amazing) spa, suites, gym etc, they have an absolutely incredible roof terrace that literally blew my mind with the view of London. To top this all off, they have a top brand service provider of desserts called DZRT in the same venue. I'd never heard of them before last night. I ordered some ice cream and a doughnut - not your normal stuff - we are talking high level quality desserts at very reasonable prices. Go and visit this place if you have the chance. I'll definitely be bringing guests here again and hopefully one day get to stay in one of the suites!

OliverTwisty