Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Afternoon tea- painfully disappointing
Opinión escrita el 18 de Septiembre de 2021
We went to the tea rooms in the Biltmore this afternoon and given the fact the chef is Jason Atherton and it wasn't cheapy I was expecting something pretty special. I will be fair here in saying the food wasn't bad. The sweets at the end were actually delightful, the scones were nice and the sandwiches were very mediocre. The tea selection was excellent and very nice. The hotel itself is beautiful and the tea room is very lovely, modern in design but very attractive and comfortable. The experience though, oh it was lacking
So...we were running late so called ahead to say, so that shouldn't have been an issue. The tea room was very quiet, very few tables occupied and when we arrived we were met by a lovely man who walked us through and had a great chat. Hopes were high. On entering the tea room the lady there said the table is all ready and that's where it all went wrong. The table cloth was grubby and there was one champagne glass there, no napkins, and was wobbly. It sort of looked as though someone had been sitting there already. They came with the menus and asked do we want champagne afternoon tea. I said yes. The woman server came and poured one glass of champagne in the only glass there and before I had the chance to say I want one too she took off. I said to my husband to start drinking.. anyway.. eventually when he was on his last cm of champagne she returned with s glass- it wasn't even busy and there's were so many staff milling about doing nothing.
A male server came to ask if we want our sandwiches... Yes please. I had requested no butter on my husband's and it took several minutes of explaining to him about the whys and details of no butter on a sandwich. Off he went without taking our tea order. Eventually returned, took our tea order and returned with it. No tea strainer was bought and we then had to wait in a vain attempt to capture the attention of staff to ask for one. A good ten minutes if trying to wave and get attention and eventually someone came. It's afternoon tea with loose leaf tea. This should just be there or be bought..not just left without one.
The sandwiches arrived. They were ok. Only ok. The smoked salmon and cucumber ones were very nice. The tomato one was soggy and bland and the roast beef one was tasteless. The idea is the afternoon tea comes in courses- Biltmore- this formula does not work for afternoon tea at all and maybe if service was better it might but until you sort your staff out it really doesn't work. Sandwiches were finished and we spent 30 minutes waiting for scones and trying to capture the attention of staff to ask for them. At this stage there were only 3 tables of guests and 4 or 5 staff milling about setting tables,one guy was tasting wine and the others were just lurking about. Ended up drinking all the tea while waiting to try and get a staff members attention. An hour and a half had passed and we only had had our sandwiches. If it was busy I wouldnt have minded but it wasn't, it was just very very poor service.
Eventually when someone came over I asked for scones and more tea. They took the pots and came back with what was clearly the same pot topped up with hot water and was basically like drinking water- not what you would expect for 60 pounds a head. It was vile. Had to spend another ten minutes trying to catch staffs eye to get new tea. Scones came , they were nice but teeny. Because I had complained about the service the sweets came pretty quickly and these were absolutely lovely, I will give them that, really delicious, and it was my husband's birthday so they did bring a delicious cake with 'happy birthday' on it, which was a nice touch.
Another issue is there's sort of a smoking area next to a til thing and some customers were there smoking. There's no door so you are eating with a stink of cigarettes wafting over to you.
I would say that if the afternoon tea had come out in the more conventional way it would have been so much better and we wouldnt have noticed the rubbish sandwiches so much. The staff though really need to pull up their socks and work on their service- I actually was about to ask them to remove the service charge from my bill as it was so bad and I really did end up resent tipping such awful service. It could have been s 5 star experience but sadly it failed miserably
Superb hotel in a great location
Opinión escrita el 12 de Septiembre de 2021
Stayed at the hotel for our silver wedding anniversary and we were not disappointed. They upgraded us to a beautiful suite and really looked after us during our stay. It was very quiet as there were minimal international travellers in London but standards were excellent and the style and quality of the refurbishment back in 2018/19 is really top drawer. Not sure who owns it but Hilton LXR as operators clearly know what they are doing. We would certainly return - maybe for our golden wedding anniversary - god willing!
Fabulous luxury hotel in central Mayfair where nothing was too much trouble.
Opinión escrita el 6 de Septiembre de 2021
Luxurious hotel in fabulous location opposite Grosvenor Square gardens and 5 mins from Claridges, The staff were exceptionally welcoming
especially the doorman, Aaron, the lobby staff and the Reception. We also had a very attentive waiter for breakfast. Nothing was too much trouble. He had blond hair but I can’t remember his name. Breakfast was delicious and we loved our curved seat with outdoor heaters on the terrace.
Our room was cleverly designed with a table and curved sofa. I would have liked instructions and information (Covid rules apparently). A room service menu? Our phone wasn’t charged when we arrived so we could not call Reception but they did arrange some delicious snacks. Loved the king-sized bed, the bathroom and the coffee making machine. Robes were provided but no slippers.
All in all a fabulous stay with staff that went out of their way to make us feel at home.
Stunning Hotel in mayfair
Opinión escrita el 30 de Agosto de 2021
I have just celebrated my birthday at this beautiful hotel .The hotel is unique the staff are excellent and nothing is too much to ask for .The rooms are so tastefully furnished .Cafe Biltmore is fabulous I had a fantastic lunch and breakfast was Devine on the terrace .Simmon B helped to insure my birthday was made very special nothing was too much to ask for Thankyou so much Simmon . I cannot wait to return to this impeccable Hotel .The location is the best 5 mins from selfridges and Bond Street . Dimitrue you were such a great help too . Thankyou to the ladies on reception and the gentleman on the entrance Aaron and Carlo . Magic in the restaurant you were a great help with the wine choice .We stayed in the most beautiful suite I do think if you are celebrating a special occasion you will not be disappointed.Thankyou so much again .
Good in the current curcumstances
Opinión escrita el 25 de Agosto de 2021
This was my first stay at this hotel and while there were some failings, overall I very much enjoyed the stay.
On arrival the welcome was friendly and the lobby is a very nice area. As there was only one person doing check-in there was a wait but the doorman was helpful and got us coffee while we waited.
We received an upgrade to a nicer room due to Diamond Status and the room itself was very nice. The bed was very comfortable, the only thing I didn't like was the shower was tiny, I like to think while tall I am reasonably thin and really did struggle not to bang elbows on the sides. The pressure was good however and bathroom nicely decorated.
Breakfast was excellent, a small menu but all items of high quality. The only odd thing was for multiple days they had no orange juice or on some occasions any juice at all. Not a major issue but not something that should be the case at a 5* hotel.
We did have an issue with the window not sealing and was fixed once by engineering but then broke again so moved to a suite which was stunning and couldn't fault the room at all.
The hotel felt quiet and clearly staffing was low, which wasn't an issue most of the time but on occasion meant longer than ideal waits.
I got a good price for the stay which made it seem good value, had I been paying the normal rates they charge it would have felt differently.
I would return, and the staff were all very helpful, welcoming and friendly it just has the issue that at its normal rates it struggles to compete with other options.