Good but not brilliant
Reviewed 24 October, 2021
Pros : fantastic location, brilliant reception staff, location, lovely views over London, location, and Marika in the bar - a superb knowledgeable and professional cocktail-maker.
Cons : too expensive for what it is - even taking into account the location. Breakfast was no better than any Holiday Inn or Radisson Blu.
Please don’t stay here, find somewhere else to spend your money.
Reviewed 24 October, 2021
My girlfriend and I only stayed here for one night, but were expecting good things considering how good the reviews are. We were considerably disappointed by what we experienced.
Firstly, during check in we were told by ‘Christina’ at reception that we had one of the biggest rooms on the floor, what a massive joke that was!! It’s quite possibly the smallest hotel room I’ve ever stayed in, and the rooms are most definitely overdue an update. Be aware that the walls are paper thin and you can hear conversations in the room next door (on the 12th floor anyway), along with how old the windows are, you can hear everything going on outside which woke both me and my girlfriend up at 5am!
Secondly, cleanliness is not up to standard, particularly whilst we are still in a pandemic. The first thing I noticed when checking the room was the bathroom smelled of stale urine, and there were toothpaste marks left on the sink surround. When checking the rest of the room, you start to notice how dirty it really is, with finger marks and grime on most of the fixtures and fittings.
Thirdly, breakfast was also a disappointment. The breakfast is served as a buffet, but most of it was cold, and of lacklustre quality, with only scrambled eggs on offer and the hash browns being rock hard. You do get tea and coffee included, but any other type of coffee, e.g. a cappuccino, is billed extra, what an absolute joke!! Service is also poor, taking them forever to replace the empty buffet dishes etc.
All in all, very disappointed with this, considering how much they charge here for a standard room. You’re much better off in a holiday inn for the same price or pay a bit extra for something worthwhile.
Perfect location, Brilliant stay
Reviewed 22 October, 2021
Sent 3 nights in the Cavendish Hotel with my daughter and 7yr granddaughter. Our room was spacious, clean and comfortable with views towards the London Eye, on the 5th floor.Our room was serviced daily to a very high standard, We used room service and housekeeping and received prompt service. we found all staff to be friendly, efficient, nothing to much trouble, a relaxing atmosphere. We really enjoyed the buffet breakfast, plenty of variety, and cocktails in the lounge bar.location was perfect for us, GreenPark close by, the tube and bus stops around the corner .Buckingham Palace, Piccadilly Circus, Travalger Square etc all within walking distance.A very memorable stay, thankyou very much
Reviewed 21 October, 2021
We were in a junior suite for 7 nights. The bathroom was spacious but needs a row of hooks to hang clothes on. Double basins are nice but one leaked through the plug rather annoyingly.
Bed was first rate, extremely comfortable. Armchair in our junior suite overlarge and cumbersome. There should be two medium sized chairs.Rather than irritating cards so over the place, on the desk and table there should be a single hotel folder giving al necessary information.
Lift service good.
Best element is the attitude of the staff, who are friendly and unfailingly positive.
Reviewed 19 October, 2021
Excellent hotel in excellent location.
Stayed 3 nights for our 30th wedding anniversary
We had an executive room on the 12th floor with a fabulous vista.
The room had been decorated with petals and a bottle of complementary wine.
Both the bedroom and bathroom were a very good size and extremely clean.
Breakfast was buffet style and offered a very good choice of hot and cold food.
We had dinner on our final night and again was of a very high standard.
All the staff were friendly, courteous and helpful.
Considering we were in the centre of London the noise at night from the nearby streets was quiet and the only real noise was the occasional emergency service vehicle and over excited drivers honking.
Looking forward to staying again.