Reviewed 9 July, 2021
This hotel was fantastic. Clean, Friendly Staff, Very Modern, and Centrally Located.
The great part of this full service hotel, they do not charge for parking.
Meets Marriott Standards.
My family and I had a great time there.
Excellent experience, need to get the lounge opened up
Reviewed 26 June, 2021
On the whole, had a wonderful experience at this hotel - the staff are professional, the rooms are clean and well appointed, and the location is excellent, especially if you are flying out of Long Beach Airport. Only quibble here is the lounge for platinum Bonvoy members - not having it accessible takes away a major value proposition, and since all other food options at the hotel are quite expensive, unless you are willing to pay excessively for food, you are forced to find alternative options. I'd recommend getting the platinum lounge opened up ASAP.
Accommodating for Business Trips
Reviewed 26 August, 2020
We have used this hotel for several months for business travel. They have been extremely helpful and always had rooms ready for our employees. Sofiane especially has been wonderful and taken care of everything we needed. We definitely recommend this hotel, especially for business trips.
Very Satisfied Repeat Guest
Reviewed 26 August, 2020
We stay at the Long Beach Marriott for multiple days at least four times a year for business travel. We've been doing so for several years now. They always go above and beyond for our team, attend to our needs, and provide terrific facilities. Their positive attitudes and warm smiles make the end of our hard work days that much easier.
Poor customer service
Reviewed 24 August, 2020
At the last minute I decided to rent a room at the Marriott for my kids and I so we could beat the heat. I rented a 2 bed room, when I arrived at 5pm they only had a 1 bed room available. The front desk agent didn't even say, sorry for not having the correct room type available. Instead I got, here's your room, that's all we have, you're lucky you got that because you didn't even book directly with the hotel, it's a third party reservation and they messed up for giving it to you.
I travel a lot and I work in the hotel industry, never I have ever heard such poor customer service from a front desk agent.
When I asked what could be done to make things right, the front desk agent said,there's nothing that can be done, it wasn't our fault. I asked to speak to a manager, he happened to be seating next to the front desk agent and heard the entire exchange. He said, she right, there's nothing that can be done. I asked if I should speak with someone a bit higher up tomorrow, he said go ahead but the manager working tomorrow is the same level as me and there's nothing that can be done.
I asked for a business card of the director of guest services, they gave me a blank card with the hotel address on it. I asked them to please write the directors name on the card. They had to look it up.
So the front desk was awful!
Later I asked the front desk if we could have someone pull out and make up the sofa bed for us. It wasn't done.
However, the room was nice and clean, the housekeepers and maintenance staff were friendly and the bar tender/coffee shop people were wonderful. Too bad the front desk was just awful.
If you want to know what could have been done, well here you go. A good hotel that values your business will offer f&b credit or an upgrade or reduced rate for a future stay.
I've never been treated this way ever.