Check-out ends at: 11:00
<h3>Property Location</h3> Located in Woodland Hills, Holiday Inn Express Hotel & Suites Woodland Hills, an IHG Hotel is within a 5-minute drive of Westfield Promenade Shopping Mall and Westfield Topanga. This hotel is 16.2 mi (26.1 km) from Universal Studios Hollywood and 16.3 mi (26.3 km) from University of California, Los Angeles. Distances are displayed to the nearest 0.1 mile and kilometer. <br> - Motion Picture and Television Hospital - 2.4 km / 1.5 mi<br> - Leonis Adobe Museum - 2.4 km / 1.5 mi<br> - Westfield Promenade Shopping Mall - 2.6 km / 1.6 mi<br> - Woodland Hills Medical Cent...
22617 Ventura Blvd, Woodland Hills, CA 91364, USA - Los Angeles, California - U.S - 91364
Check-out ends at: 11:00
Bad service, lied to our faces and refused to refund us when the room we got was so dirty
Reviewed 13 february, 2022
Worst hotel experience ever. I arrived 3pm at check-in time and had to wait 30 minutes to get a room. they did not have a room available. So we waited 30 minutes for them to clean the room. And when we got into the room the bed sheets and the comforter were stained. We asked for housekeeping to come and change the sheets as they were stained. However after waiting another 30 minutes no one came to clean the room. As the room wasn’t clean we requested a refund as IHG has a clean promise. However, they refuse to refund my money. They said “the manager is not here”. While clearly there a manager was in the other room. The check-in lady had no idea what she was doing as she was new to her job. Would never ever book with them. Please stay somewhere else. They blatantly lie to our faces. Avoid them like the plague 🤧.
The only negative review of HI Express!
Reviewed 3 october, 2021
Our experience here was unlike any we have experienced with Holiday Inn Express in 20 years! First, it is very difficult to find the entrance while driving (our GPS took us to a Wendy's parking lot and after winding around and going back out onto the street we finally found the entry for the underground parking and check in. Better signage would have helped. Check in was fine, however, they required that $50 must be charged on our credit card before staying in our room, and then it would be refunded upon checking out. Granted this is the first traveling we've done since the Pandemic started, so possibly rules may have changed. It made us feel like this was the wrong hotel for us right away if clientele are so sketchy. The money was refunded at checkout. When getting into our room (we were extremely tired (our visit was for medical tests) and had driven a long distance. First there was 1 hand towell for 2 if us, no washcloths and only 1 soap for the bathroom (no shower soap). there was no decaf coffee stocked at the coffee area and lastly there was not one tissue in the kleenex box. And lastly, when did hotels do away with telephones in rooms? This was discovered when we tried to call the desk for the items we were missing. Thus, in case there was an emergency in your room you better have a phone and the hotels phone number on your phone. Although I could get the phone number, we decided we better go back down to the desk and ask for the items missing that we needed as we had no confidence they would ever get them to us. Also, we had asked for 2 waters at the desk and he said we didn't qualify, although we had built up quite a few points prior to pandemic we had no activity for over a year and a half. However, we have never been refused a water at any HI Express in 20+ years. Although we didn't complain the desk clerk started to offer us water out of the machine, when he realized they were out of water too. Lastly, he didn't have any Kleenex as their shipment hadn't arrived, we could understand that happening (but a trip to the store to get some maybe would seem to be good business practice in emergencies for any business) We are understanding people but this made us question HI Express for the future and definitely wouldn't ever stay here again.
Wish we had looked at the room before staying!
Reviewed 8 september, 2019
I am surprised about the good reviews for this Holiday Inn Express! Such an old hotel! Supposedly they are renovating, but we certainly were put in a room that was not! Mold all over the bathroom outside the shower and inside. A toilet with a toilet paper holder that you could not possibly reach without standing up, a chair in front of the bathroom that had to be moved every time we went in. (See photos below). A dark, dreary room outside in front of their small, narrow pool, with people shouting in the pool until late at night. Not enough lighting, no updated plugs for cell phones, tablets, etc. Old furniture and curtains on the windows that looked like they were hung in the 1950’s. Very disappointing and not up to speed with other Holiday Inn Expresses that we have stayed. We learned a lesson...look at the room first before staying! The woman handling the breakfast room was rude. They were out of pancake mix, and when I let her know, she said it was 10 minutes before closing, so she wasn’t going to refill the machine. Then she proceeded to collect all of the remaining food and turn off all warmers, toasters, etc. 10 minutes early. We were very happy to leave here!
Reviewed 17 july, 2019
Jessica was very nice. Enjoyed speaking with her. Very good breakfast. Loved having a hot breakfast every morning before heading out for our day out. Variety of breakfast choices. Would stay again next time we are in town.
Decent hotel for quick stop over..
Reviewed 9 june, 2019
Driving through and needed place to stay near 101. Check in was smooth. Ended up giving me a handicap accessible room since he said it was the only room left. It was on first floor right near pool and courtyard. There were at least 6 young guys sitting around a table talking and drinking it was after 10pm, so I thought that might be a problem but I just turned up ac fan in room and I couldn’t hear any noise after that. Carpet in room a little dirty looking but everything else seemed clean. Bed and pillows were comfortable so that was a plus! I’d consider staying here again if I was passing through.