Based on 127 review
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Offering mid-scale travelers a free deluxe continental breakfast featuring hand-made waffles and indoor pool.
Check-out ends at: 11:00
Business Facilities / FacilitiesBusiness Center
Poor Management - Staff Called the Cops on My Family
Reviewed 10 october, 2021
My husband, 5 year old, 2 year old an I were awoken at midnight by an apparent employee (no name tag, uniform, hotel id etc.) who said someone else was supposed to be in our room. We had checked in earlier that day and the staff gave us the keys to this room so we didn’t have much of a response. After providing the front desk our check in info and 30 mins later the staff said we were all set. At 1am we were AGAIN awoken by Ludlow Police was because the hotel was now accusing us of squatting. The police set the staff straight when the manager eventually admitted they didn’t have a handle on who was in which rooms. They credited us a measly $30 for the inconvenience. TERRIBLE MANAGEMENT & CUSTOMER SERVICE
Reviewed 10 october, 2021
Very clean room. Nice staff. Great a/c. Ashley was very personal in booking. Highly recommend this one even though it’s in the middle of nowhere. The review says that this must be 200 characters so I’m going to keep on talking unnecessarily in order to comply with the minimum
Great Place to Stay
Reviewed 29 september, 2021
The Holiday Inn Express is never going to be a 5-star hotel, but this hotel is as good as it gets for the money. I messed up my reservations, but the staff was quick to make things right without much hassle. Surprisingly high quality sheets on the bed. Basic, functional bathroom. A couple of decent restaurants within walking distance. Everything you need for a comfortable over night stay.
Reviewed 5 july, 2021
The location is great - right off the Pike. It’s surrounded by not so pretty buildings but the hotel itself is always clean and we were particularly impressed by the front desk staff. Friendly, efficient, kind and going above and beyond to make our stay enjoyable.
Overwhelming smell of marijuana
Reviewed 27 may, 2021
The hotel itself is not bad. As soon as we got out of the elevator on the second floor the smell of marijuana was overwhelming ( even though there are no smoking signs everywhere) . Looks like this is not enforced, We got back to the hotel around 11pm at night and right by the front door there were people smoking their marijunana. The one positive , the lady working at the breakfast area is outstanding. She keeps everything very clean and is incredibly patient and accommodating to peoples requests ( for example to get a to go breakfast)