Holiday Inn Express Ludlow - Chicopee Area

Starting at

$ 118

Room
Room
Room

TripAdvisor Review

Based on 127 review

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Offering mid-scale travelers a free deluxe continental breakfast featuring hand-made waffles and indoor pool.

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Property Info

Offering mid-scale travelers a free deluxe continental breakfast featuring hand-made waffles and indoor pool.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

several
Elevator
Business Facilities / Facilities
Business Center
Acrylic protection between customers and employees in the main contact areasContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedIndividually packed meals availableNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryEmployees wear personal protective equipmentimposition of interval between guests' stays 24 hoursIndividually packaged meals available for breakfast24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesWheelchair access (there may be some limitations)Coffee / tea in common areasIn-room accessibilitySupport for excursions / ticket purchaseMultilingual teamQuick checkoutFree breakfastShower room adapted for wheelchairsWheelchair accessible bathroomEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesMake use of convenient amenities, which include complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and an arcade/game room.Enjoy recreation amenities such as a fitness center or take in the view from a rooftop terrace. Additional features at this hotel include complimentary wireless Internet access, concierge services, an

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    63

  • Very Good

    46

  • Good

    10

  • Reasonable

    5

  • Bad

    3

Travelers profile
  • Business

    26

  • Couples

    23

  • Solo travel

    6

  • Family

    53

  • Friends getaway

    4

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Poor Management - Staff Called the Cops on My Family

Reviewed 10 october, 2021

My husband, 5 year old, 2 year old an I were awoken at midnight by an apparent employee (no name tag, uniform, hotel id etc.) who said someone else was supposed to be in our room. We had checked in earlier that day and the staff gave us the keys to this room so we didn’t have much of a response. After providing the front desk our check in info and 30 mins later the staff said we were all set. At 1am we were AGAIN awoken by Ludlow Police was because the hotel was now accusing us of squatting. The police set the staff straight when the manager eventually admitted they didn’t have a handle on who was in which rooms. They credited us a measly $30 for the inconvenience. TERRIBLE MANAGEMENT & CUSTOMER SERVICE

michelecP6081SM

Great hotel

Reviewed 10 october, 2021

Very clean room. Nice staff. Great a/c. Ashley was very personal in booking. Highly recommend this one even though it’s in the middle of nowhere. The review says that this must be 200 characters so I’m going to keep on talking unnecessarily in order to comply with the minimum

Jeffro66

Great Place to Stay

Reviewed 29 september, 2021

The Holiday Inn Express is never going to be a 5-star hotel, but this hotel is as good as it gets for the money. I messed up my reservations, but the staff was quick to make things right without much hassle. Surprisingly high quality sheets on the bed. Basic, functional bathroom. A couple of decent restaurants within walking distance. Everything you need for a comfortable over night stay.

DickfromSeattle

Great service

Reviewed 5 july, 2021

The location is great - right off the Pike. It’s surrounded by not so pretty buildings but the hotel itself is always clean and we were particularly impressed by the front desk staff. Friendly, efficient, kind and going above and beyond to make our stay enjoyable.

susan o

Overwhelming smell of marijuana

Reviewed 27 may, 2021

The hotel itself is not bad. As soon as we got out of the elevator on the second floor the smell of marijuana was overwhelming ( even though there are no smoking signs everywhere) . Looks like this is not enforced, We got back to the hotel around 11pm at night and right by the front door there were people smoking their marijunana. The one positive , the lady working at the breakfast area is outstanding. She keeps everything very clean and is incredibly patient and accommodating to peoples requests ( for example to get a to go breakfast)

Busymom115