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Worst hotel in San Fernando Pampanga
Opinión escrita el 20 de Enero de 2019
I paid almost 200 dollars for 1 night and this is what we got. It’s dirty and smells so bad. Everything was terrible we never experienced like this before. When I got the desk to complain about it all they can say is because is not renovated yet! I wouldn’t recommend this place at all! Go to the tavern or Best western bendix instead.
One of the Worst Hotel
Opinión escrita el 15 de Enero de 2019
This hotel can be describe as 'looks can be deceiving'. First, reception does not know what they're doing. You have to get mad for them to understand the situation. Second, there are no elevators and no valet parking. Third, the room was old, closets were smelly and WiFi password is only good for a day and it did not work at all during our stay. Yes, the hotel facade looks grand but the truth lies behind the room doors. So don't be deceive by the pictures they post as it is clearly photoshopped. Do not stay in this hotel.
Worst Hotel ever
Opinión escrita el 17 de Decembre de 2018
sobrang mali na nagpaloko ako sa hotel na ito, sa website maganda pero in reality sobrang layo, madumi at hindi friendly yung mga staff nila, pag pasok mo sa room walang punda yung unan, mag request ka pa. yung food parang sa bahay ka lang kumain, hindi na ko babalik don
Worst hotel/ customer service ever!!!
Opinión escrita el 31 de Marzo de 2018
I don't normally write reviews but this hotel by far has been the worst hotel I have ever stayed in Pampanga. I booked 4BR villa for a family staycation/ to celebrate my mother's birthday. Upon check in, I already noticed that the front office staff are not polite/ focus and doesn't even know how to explain room inclusions/ approach their guests. My sister brought 2 tables and 10 chairs but was stopped by the security as they were claiming that we will party in the villa and insisted that we have to pay corkage fee for that. I explained that we will just have a few visitors who won't stay long. I even said we will just pay but they really
wanted to hassle us as they have another thing to tell, coordinate it first with their manager. Even the security personnel was really annoying, he stayed outside the villa and checked on us for more than an hour. Upon entering the room I was again disappointed by the appearance of it. The room was dirty, cr was not cleaned properly and kitchen sink was leaking. Pin lights were also busted. I immediately called the FO staff to have it fixed but they informed us that they can't do something about it. I asked if i can borrow 4 spoon and to my surprise, The girl who answered the phone advised me that they are not allowed to lend all of my request because my booking is under casino.. Whatt?? For real????
here they go again... upon check out,
They were asking us to pay 3,500 since we used double sided tape on the ceiling. I clearly remember that we didn't even use tapes or anything that could damage the room and yet they have a lot of accusations against us. I spoke with Jaymie and Ejhay and this two seriously needs a customer service training.. as if they are fighting against me that i don't have the right to defend myself and just have to pay.. i was really pissed and told them this "you don't do that to your guests. U have to treat them with respect. You have to learn how to listen and symphatize and know how to help your guests". another thing, the housekeeping attendant who cheked the room was angry bcoz he's seen that there were dry foot steps in the cr that we might be charged extra for that.. o my, what kind of hotel is this... afterwards, supervisor personally visited us in the room and told us again that we have to pay for the damages.. again and again.. without having concrete proof... i told him "we won't pay for something that we didn't even do. Prove it then i'll pay. Just make sure that we did it" after this conversation, he just walked out without saying anything.. wtf!!!! For the fourth time i went to the front desk and at last released us..
But wait, A guy muttered something nasty about me under his breathe. Worst experience ever!!! Please do NOT support such an horrendous establishment!
Good location, adequate facilities
Opinión escrita el 23 de Marzo de 2018
The King’s Royale Hotel is located just on the outskirts of the city of San Fernando in Pampanga. This hotel has a pool and an exercise room with a restaurant inside. There is not a lot of variety of the food. The hotel room is sufficient but nothing fancy. The cabinets inside rooms are not fixed to the wall. This hotel is basic and sufficient for having business meetings in the city, but isn’t really the quality of a resort. Don’t expect the quality of the Shangrila in Manila. But the staff are friendly, helpful, and serve with a smile.