Based on 64 review
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Property Location With a stay at Hotel Palma Real in Francisco Uh May, you'll be in a national park and within the region of Tulum Monkey Sanctuary and Gran Cenote. This hotel is within the region of El Toh Ecopark.Rooms Make yourself at home in one of the 14 air-conditioned rooms featuring private pools and private plunge pools. Your pillowtop bed comes with down comforters. Rooms have private balconies or patios. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment.Rec, Spa, Premium Amenities Take advantage of recreation op...More details
Check-out ends at: 11:00
Pool and wellness facilitiesTake advantage of recreation opportunities including a spa tub and a seasonal outdoor pool. This apartment also features complimentary wireless Internet access, an arcade/game room, and tour/ticket asPamper yourself with a visit to the spa, which offers massages. You can take advantage of recreational amenities such as an outdoor pool, a steam room, and a 24-hour fitness center. This hotel also fe
Transport optionsLift access
Reception servicesLuggage storage
Lost reservation left us walking down the highway late at night
Reviewed 29 january, 2018
I had a prepaid reservation with this hotel through Expedia.com and received a confirmation email and confirmation number. When we arrived, the hotel had no record of my reservation. I was told that the hotel had no available rooms and we could not stay there. I asked the man at the front desk if he would help us find another hotel and he said no. I asked if we could use his phone and he said it only receives calls but does not dial out. He would not let us use his cell phone to call another hotel. I was eventually able to call Expedia via Skype and they tried to help me. They wanted to fax the confirmation number to the hotel but there was no fax number available, so they emailed the confirmation again but the guy at the desk said he doesn't get the emails, they go directly to Ernesto. Expedia called five times but Ernesto never answered the phone. The man at the front desk did not help at all and eventually the wifi connection deteriorated so much that we were unable to stay on the line with Expedia through Skype. Nobody at Expedia could speak Spanish (??) and the man at the front desk didn't speak any English, so I had to translate, but the man at the front desk just said he didn't know anything and couldn't help. We ended up having to leave on foot at 10 PM, down a dark highway in between Tulum and Coba (me, my boyfriend, and my 14 year-old daughter). Fortunately, we found a kind stranger who called us a cab and we were able to find another room in Tulum. I have traveled extensively in Central and South America and this is the worst hotel I have ever encountered and the only time I have ever had my reservation lost. Don't do it!
"Lost" our reservation!
Reviewed 29 december, 2016
We made a reservation and paid for 2 rooms on Booking.com for our family and also noted that we would be arriving after 11pm. When we showed at midnight the person at the front desk, Javier, said that they were fully occupied and that there were no rooms available. After much arguing he agreed to call the owner, Ernesto, who said that they had "lost" all reservations from Booking.com because they had a problem with the system. Turns out that this was nonsense since he was able to look up our reservation by our name and did not need the confirmation number! After much arguing, Ernesto, agreed to give us 2 rooms without electricity for the night. Their whole attitude was absolutely unprofessional!
Great Little Budget Hotel Close to Coba and Tulum
Reviewed 18 july, 2015
We took a group of students on a trip to Mexico, Palma Real was our first stop. Nice, clean little hotel where they bend over backwards to make sure your stay in good. They arranged for a local restaurant to deliver food each night and morning. Helped the kids with any requests they had and we had a ball. It was like we were part of the family before we left. I even forgot a Bluetooth speaker at the hotel, which normally means bye bye speaker in Mexico. The manager drove to the restaurant we were having lunch at to return it. Unbelievable, you don't find service like that in the US. This is a great hotel if you are looking for a good budget hotel. Great for backpackers.
Good budget hotel in authentic Mayan villiage.
Reviewed 26 april, 2015
Very basic (and clean) room with good wi-fi and good clean pool (its deep but there is a shallow section). Ernesto and the other staff were super nice. One thing that I noticed that I liked was that all of their linens were dried on clothes lines (love that smell!). The new restaurant next door was very beautiful with amazing food! In fact I would drive from Tulum just to eat there. The village is about 21 kilometers from the hwy 307 intersection in Tulum so if you don't have a car you will need to take a collectivo or taxi. It is also about halfway between Tulum and the Coba ruins. This allows you an early jumpstart to the ruins before the cattle droves of tourists from the tour buses arrive. Tiendas (small stores) and little food stands within walking distance. They don't serve food or beer but you can buy it down the road and use their small bar and fridge. When I was sitting at the bar enjoying a cold cervesa a young Mayan girl with her mother stopped by and sold me some fresh cut mango, yumm!
Good Budget but Far from Tulum
Reviewed 29 january, 2015
This is a decent hotel similar to Motel 6 or Super 8 in the states. The room is spacious and clean. The staff is also friendly. We ran out of hot water after 10 minutes of shower. The address shows Tulum but it’s really far from it. It is located in a small town about 30 minutes from Coba and 15 minutes Tulum. We arrived at night and we couldn’t find any restaurants to eat so we drove to Tulum for dinner. Wifi signal is strong in the room. Good value hotel for Tulum.