Calificación por los huéspedes
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Opinión escrita el 23 de Enero de 2021
Hicimos una reserva en H36, llegamos dentro del horario de check-in, pero habían dejado el hotel abierto sin personal. La recepción estaba vacía, tuvimos que esperar varias horas, al final tuvimos que buscar otro hospedaje por dejarnos tirados.
No recomendable, poco profesionales.
A Last minute booking and good nights stay
Opinión escrita el 17 de Marzo de 2020
We arrived well after 1am at night and were lucky to find this accommodation. Our original booked hotel had closed the front desk for the night so we were in desperate need to find a place to sleep for the night Ho 36 was a very nice find for us. We booked the room for 6 people and while it's not a high quality hotel it's a good quality hostel. We didn't find any major issues with the cleanliness (lots of negative remarks but we didn't have any issues) The rooms were cozy, beds were soft and the bedding was clean.
We got to breakfast late so the selection was minimal for €10 each. Really that's our only complaint.
Staff was very helpful and considerate. They provided a lot of useful information about the area and they have a good quality ski rental on site. It's a nice place that I would have no problem staying in again. I found it friendly and very close to the piste. I would certainly stay there again in the future.
Filthy - excretia and sick in the WC
Opinión escrita el 14 de Marzo de 2020
Booked for 3 nights. On arrival shown our room. Filthy carpet, shower - mould and grime, toilet encrusted with sick on the outside and excretia at the back of lid. Shelves and bunk steps grimy, a razor blade on the floor. We didn’t stay long enough to check the mattress!!! It was bad enough our suitcases sitting on the greasy stained carpet. We were out of there. No refund given. We were out on the street. Booking.com did not support our claim for refund because the manager offered to ‘clean’ the room or give us another room! As if we could trust the cleanliness of any room after that. The manager just said ‘it happens’. We have been let down greatly by booking.com. No support at all. After my second letter of complaint they have not responded.
We had to find alternative accommodation.
I feel sick just thinking about sleeping in that room.
Filthy filthy filthy
Opinión escrita el 13 de Marzo de 2020
I have travelled the world staying in backpackers but never have I been more disgusted by a hostel...dirt and grime in the shower, dried vomit down the side of the toilet basin, coffin size rooms to sleep in and the staff stank! It was so revolting and far from what we had expected from photos that we didnt stay longer than 20mins before booking into a hotel across the road (with spa) that wasn't much more than the cost of this dirt hole.
Disgusting and extremely un-hygienic
Opinión escrita el 11 de Marzo de 2020
We booked to stay here via booking.com. On the site it showed our room as a large family room, with Nordic style furniture. We arrived and had to drag our heavy bags up the three flights of stairs - although the kind man behind reception did heave up two! No lift at all.
We entered our room and it was filthy dirty. The smell in the room was of sick, poo and general days, weeks, months of grime and dirt. Yuck. The rooms were not as we had seen on booking.com. The bunk beds steps had grit and dirt all in the grooves, the shower had built up black grime in the entrance part - like it had not been cleaned ever. We started to clean and then we looked in the toilet room. OMG! Dried sick all up the outside of the bowl. Poo from someone wiping their arse that had rolled and dropped behind the back of the seat. We felt sick and disgusted.
We also found a razor cap in the carpet.
Given we are in the midst of corona virus - we were appalled that they hadn't given the rooms a clean. It was astonishing that anyone could walk into that room and think that it was acceptable. It is NOT acceptable.
We went down to reception to speak to the man. He wanted to have a look. He looked and he said that it was "totally unacceptable". We asked for a refund and that we would be leaving.
He spoke to his manager who said no refund is possible as we booked through booking.com. We asked to speak to the manager. He eventually came up. He gave us two options:
1. Said that he would have the room cleaned for us
2. Offer us a different room
We asked him why the room hadn't been cleaned and his response was "sometimes that happens". Based on his lack of any hygienic principles we declined his offer. There is NO WAY anyone would have wanted to stay there after what we had seen. We again asked for a refund and he told us that it was not his problem and that we needed to pick it up with booking.com.
Oh he did refund us our breakfast vouchers that we paid for before we hauled our luggage up the grotty stairs.
We picked this up with booking.com by sending them an email and they responded very quickly. We sent them pictures. They apologised that we had this experience. They spoke to the manager who said that he gave us 2 options, which he did. And so far, based on that booking.com said they can't give us an option. Apparently we should have called their customer services team there and then. The manager did not advise of this. So we were at a loss. Anyway, we are going to fight that decision.
Do not stay here. It is disgusting. Un-hygienic and grotty. Yuck.