Check-in - Check-out
2 adults - 0 children - 1 room
389 TripAdvisor Reviews
According to guests, it's ideal for:
This attractive hotel is situated in the historical centre of Madrid and offers an ideal atmosphere for both leisure and business travellers. Nightclubs, restaurants, and bars can be found in the immediate surroundings. It is close to Retiro Park, the Prado Museum and Madrid airport. Public transport departs from stops within 50 m of the establishment. The property offers a foyer, 6 conference rooms and a currency exchange facility. Guests may select their meal in the snack bar or in the air-conditioned restaurant. The modern rooms come with an en-suite bathroom, a direct dial telephone and sa...More details
Check-out ends at: 11:00
Reviewed 28 april, 2022
After travelling to Cordoba we stayed here for our last 3 nights and were not disappointed! The location it self was perfect. The room is a bit dark because we didn't have any view of anything. The WIFI and other amenities were great. The service was very good everyone was helpful and friendly. We would def stay there again. Madrid is an amazing City and I can't wait to go back!!!
Amazing Hotel - Great Experience!
Reviewed 27 april, 2022
After reading the reviews here, I was a bit worried when booking this hotel. LUCKILY, all my worries were for nothing! 1. Staff - extremely pleasant and helpful! Every time we came up to them with an issue or even just for directions or recommendations, they were always pleased to help. Greeting every passerby walking through their counter. 2. Noise - the rooms have windows with double glass on them! We were placed on the 3rd floor pointing to Gran Via itself - the busiest street in Madrid, and we slept like babies! Yes, it is no countryside after all, and you can hear some cars here and there, but hey, this is why you want a hotel in the center of Madrid! 3. Clean - impeccable! The room, lobby, and lounge are clean to the spot! Once a day you have room service to do the room as expected of every 4-star hotel, with towel changes and everything. 4. Breakfast - great breakfast with a vast variety of options including food for adults, healthy eaters, and kids! There was an omelet station, and a variety of pancakes, salmon, cheese, croissants, churros, toast, fruits, cakes, and more. 5. Location - Amazing location!! Downside: we kept having issues with our key that wouldn't open the door. Guess there was some problem with the lock itself. Every time we came down to the counter for assistance, they immediately helped us out. Would be nice to receive extra bottles of pharma such as Shampoo, Conditioner, Body Lotion and Soap
Reviewed 1 april, 2022
Even though the hotel was nice and the room was clean and comfortable, we had a terrible experience at this hotel. The morning after our third night stay we discovered that some of our electronics were missing from our room (Apple laptop, AirPods, charging cables), we immediately went to the lobby for help and to inform the staff. They acted like it was not a big deal and could not have been more indifferent about the situation. At that time we discovered that other guest were also missing electronics from their rooms. We asked them to call the police and they acted like it was an overreaction. Absolutely no help or apologies...I could not believe it. There was no evidence of force entry to our room, which was very unnerving. They acted like it was our fault because we did not place our items in the safe. I truly cannot believe the way the hotel staff handled this. The manager finally came to talk to us and just gave us a "there's nothing we can do" speech. I later found out that many hotels in the area were experiencing the same type of crime. The least the hotel staff could do for their customers is to inform us of what's happening in the area and to advise the use of the safe at check in. We were so excited for our trip to Madrid and our experience at this hotel was not what we hoped for at all!
Could Be Better
Reviewed 29 march, 2022
We were in this hotel during 25-28/03/22 Location is very good Rooms are big and good But We were in room in the 3rd floor with window to the main street The noise at night was too much and it was difficult to sleep The breakfast area was very crowded and caused us not to eat there just in the first day The policy of the hotel is unpleasant For example : Nobody in the hotel thought to refound us the breakfasts that we didn't eat but were included in our order even though we didn't eat only because it was risky due to the Corona rules The hotel promiced we can cancel the reservation up to 24 hr before our arrival but charge us 271€ around 2 days before our arrival to insure our arrival... The charge was by using our credit card that was in the hotel only to insure our arrival without getting our permission! Of course nobody in the hotel thought it can be nice to apologize even it is illegal to charge credit card without permission from the holder Our flight was late so we asked late checkout - the hotel refuse to get our request until the last minute which was the morning of the checkout day...
Very nice Hotel
Reviewed 25 march, 2022
This hotel is one of the best.Staff were vert good so was the food the rooms are vert clean .I recommend staying at Catalonia Gran VIa The hotel is very central close to train and bus.The rooms are big so is the bath room..