Based on 4276 review
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This hotel is located in the city centre of Madrid and was established in 1970\. It is a short drive, around 18 minutes from Madrid airport and the nearest station is Chamartin, 550 metres away. Only a 15 minute walk away is the world famous Real Madrid's Stadium, where visitors can see where the Real Madrid football team plays and to look at the facilities, which includes changing rooms, the trophy room and box. The hotels facilities include three different styles of restaurants, a lobby and café for guests to enjoy a delicious beverage and two bars, which offer a wide range of different drin...More details
Check-out ends at: 11:00
Good Hotel near Castellana
Reviewed 1 december, 2021
Well-located near Santiago Bernabeu as well as the business district. Rooms are nice without being extravagant, however matches the price tag. We could have wished for better service - breakfast was very caotic with too many guest in a very small dining room and dirty dishes and a half empty buffet- the hotel also forgot to clean our room. That said, we had a good stay and would consider using it again if we are staying near castellana.
Reviewed 27 november, 2021
I am very much Thankful for the outstanding customer service I received from the night supervisor Cesar Sanz. He treated me like a valued customer and went above and beyond to tell me about things to do in Madrid like sightseeing, museums, night life, local restaurant cuisines to check out, Christmas markets, architecture, spanish wine, shows and what not to miss in Madrid. He treated us like family and made our stay here at the hotel feel like home away from home. He was very knowledgeable about everything, accommodating for our flight crew requests and because of him and your hotel staff we will be back! Thank you so much Cesar for making our stay in Madrid special and unforgettable! We really love and appreciate your wonderful customer service!
not a 5 star hotel
Reviewed 1 november, 2021
extremely noisy hotel, and I had to change the room at the arrival as the first one I got was smelling of sigarette! In my room I was perfectly able to listen all what the neighbor room was doing, and the doors of each room was extremely noisy
Reviewed 5 october, 2021
As the title of the review, excellent hotel! I visited the hotel this past month (September 2021) with my family including my 10 months old baby. The room, hotel conditions, restaurants variety and staff attention were excellent! When we arrived to the hotel, even before the check in time, they gave us access to the room and the crib for the baby was already there, it was like if the staff read our minds. This was great since we live in Canada and we had a long day. One day, I had a bad tooth pain :( and the hotel arranged a dentist consultation right away! The attention from Emilio Zamoro (Hotel Director) was amazing, always happy to help with a big smile (even when yo can't really see it because of the mask)! I would recommend this hotel with my eyes closed, We hope to be back again very soon. Thank you, thank you, thank you! Carlos Lopez P.S. Excellent breakfast!!!
All you need in a hotel
Reviewed 22 september, 2021
I've been a frequent visitor at Melia Castilla for many years, and I can say without a doubt that it somehow gets better and better with every stay. I spent the last couple of weeks at the hotel, and will definitely be going back again. They have some of the friendliest staff, always available for customer care and satisfaction. I was very impressed by the cleanliness and organization of the rooms and other facilities, especially with all the COVID measures in place. I spent a lot of my days on the terrace outside the bar, where'd I'd sit by the pool and enjoy their excellent dishes or have a drink with a friend. One of the best parts of my stay was the breakfast buffet every morning. The options were limitless, from churros and pastries to eggs and omelettes. The location of the hotel was also very practical. You can find anything you may want in the area, and there's even a Corte Inglés at a 15 minute walking distance. Taking all of this into consideration, the pricing at the hotel is more than reasonable, and you definitely get even more than you would expect for the price you pay. Thank you for making my stay extra comfortable and luxurious! I'm looking forward to visiting again