Mercure Madrid Centro

My friend and I arrived in Madrid on a Fri evening just before the lockdown on Saturday. We were supposed to be at the Ibis Styles but I think they were closing so transferred us here. Our rooms were fine, clean, the beds comfortable and good hot shower. As hardly anyone in the hotel and due to the coronavirus situation, the buffet was not available but the staff brought us all the fruits, drinks and cooked eggs we wanted. On the Saturday as all the restaurants were closed, one of the staff heated up a microwave meal for us and chatted to us as nothing was open. So we would like to thank all the staff, particularly Anna at breakfast and Sam on Saturday night for making our strange stay more enjoyable! The hotel is very well located for all the tourist sites. Could not comment on any noise issues as no one in the hotel to disturb us! Only suggestion would be to clean up some of the grout on the tiles near the bath. Otherwise, despite the strange circumstances, we enjoyed our weekend. Also the hotel is very near Atocha station where you can pick up the airport bus, 5 euros per person, every 15 mins.

Thankfully I only had to spend one night at this property. It's in a very good location, close to the Prado, and with lots of dining options nearby, but otherwise is pretty poor. The rooms are small and were lacking in a few little things like enough outlets to charge all my devices. The noise in the room was terrible. I could hear people talking in adjacent rooms, watching TV, etc, and it seemed to be from every direction - at times it was the room next door, at times the room on the other side, other times the room below, etc... The bed wasn't very comfortable either. I definitely would not stay here again, especially given that there are many better options nearby.

If you are looking for an accomodation that is closed to the main attractions in Madrid you should not Look further than this one. It is convenient located ( 200 metres from Prado, 1,5 km from Plaza Mayor or 2 km from Palacio Regal, etc). Our room was clean and quiet with very comfy beds. The breakfast was more than enough and well balanced. Overall was a stay to be recomended.

Rooms are refurbished and pleasant and modest sized. Staff were very friendly but very little sound insulation between rooms or outside. With closed windows woken by garbage truck at 0230 then by neighbors television at 0600. Not expensive for location which is close to Atosha Station

I stayed here for 3 nights for a meeting which was being held nearby. I chose this hotel due to the location and my Accor membership. Unfortunately, there wasn’t much aside from these two benefits I was keen on. All I want from a hotel is that it is clean and I have a good night’s sleep. The rooms were clean but it would have been one of the worst stays with regards to sleep I have had in a long time. There was constant noise from the main road nearby. I could hear every word of conversations in the corridor and in the next door rooms. It was also very noisy from the people walking around at all hours upstairs. Luckily, I had ear plugs in the bottom of my bag which helped. The staff did not seem overly pleased to be working, either at check in / out or when I had a question during my stay. The exception was the lady at breakfast who was very cheerful. Breakfast only starts at 7am which is a bit tight for business purposes. There isn’t a real bar or restaurant, only a vending machine type set up. The hotel seemed more like an Ibis than a Mercure. The location is close to the old town and some great tapas bars. After this, I stayed for the weekend at another Mercure on the other side of town which was 100x better.