Check-out ends at: 11:00
<h3>Property Location</h3> With a stay at Madrid Airport Suites, Affiliated by Meliá in Madrid (San Blas- Canillejas), you'll be within a 15-minute drive of IFEMA and Madrid Rio. This hotel is 9.5 mi (15.2 km) from El Retiro Park and 10 mi (16 km) from Gran Via Street. Distances are displayed to the nearest 0.1 mile and kilometer. <br> - Plenilunio Shopping Mall - 4.3 km / 2.7 mi<br> - Estadio Wanda Metropolitano - 7 km / 4.4 mi<br> - Juan Carlos I Park - 8 km / 5 mi<br> - IFEMA - 8.8 km / 5.4 mi<br> - IFEMA - Feria de Madrid - 10.1 km / 6.2 mi<br> - Arturo Soria Plaza Shopping Center - 10.6...
Calle de Lola Flores, 4-17, 28022 Madrid, Spain - Madri, Madrid - Spain - 28022
Check-out ends at: 11:00
Reviewed 14 june, 2022
The airline put us up here after canceling our flight. It’s an awful hotel. The room had four single beds, none of them comfortable. The air conditioning worked but made a terrible smell. It was so bad we paid our own hotel and went somewhere else. Ugh.
Has a lot of potential but the room was not clean
Reviewed 12 june, 2022
I usually don't like to give bad reviews to places, and in this particular case it is very hard because the place has potential, it has a great location and some of the staff was friendly, but the room was not clean and one of the beds was totally broken. Definitely not what you would expect from a Melia property. Beginning of June, Rolling Stones concert with the family. Called the place in and ask if it will be possible to do an early check in. They say they would do what they can and seems like they are quite busy. So far so good. We get to the hotel, do the check in and as soon as we get to the room we noticed all marks, dents, and what could be coffee in the best case scenario in 2 different places in the walls. The TV doesn't seem to work, smells a little like feet (sometimes the air conditioning could cause this but at the moment the AC is not working ) and it is possible to see some wood pieces from teh bed. Immediately went to the front and let them know, they tells us they will send someone to check and fix and maybe even change the room if possible (not likely, apparently it was quite booked). Decided to go out and buy some things on the nearly supermarket hoping that someone will have taken care of the issues but we had to ask them a couple more times. When the custodian comes by is obvious he is overworked and not in the best of moods. We show him all the issues and asked us what do we want him to do (as in a little condescending). After some conversation things get a little better and we found out the bed has a piece of the frame broken, and he also sees and takes pictures of all the dents and specially the brown splashes on the walls (wanted to make sure I don't get charged for damages). He also tell us the hotel is fully booked and they are understaffed. Went to the concert, came back and parked downstairs and that was it. The next day we went for breakfast that was included and the staff was very friendly and the food was good and a wide range of items. There is also a great pool (even though it was very hot as in 42 celsius inside, probably not the best during a pandemic with lots of kids around). We do the checkout and while trying to pay parking the machine is not able to connect to the internet, so back to the front desk where i was able to pay (wifi was down). In summary, great location if you are going to the Wanda stadium area (took us 9 min to get back to the hotel after the concert, reverse commute to Madrid), some friendly staff, breakfast was great and the pool has potential, but the room was quite disappointing. There are other hotels nearby that might be worth considering
Crazy long wait just to check in. Night staff inefficient.
Reviewed 7 june, 2022
An hour and a half just to check in speaks volumes for the efficiency of the night desk staff. An airport hotel is always rushed at all times with people leaving n entering at all times but to wait in a queue for an hour n a half is a bit too much by any account. Agreed there were large groups checking in but with efficiency its manageable. We had got off the alsa bus after a 7 hour journey n waited one n half hour to check in at 10 in the night. When we were done we were told we couldnt get dinner as restaurant closed at 11 pm. The morning staff was helpful n courteous and spoke English well when we wanted directions to get to city centre. For breakfast n dinner they have a fixed buffet so best seek restaurants closeby for a la carte ordering. Dinner was chaotic as large young student groups descend all at the same time to eat. So you can forget cosiness n leisurely chatting with friends. Rooms were clean and linen fresh. No drinking water replaced on daily basis. The hotel offers free coach service to airport. Though it should have been mentioned on the website as to how to arrange for the same. We had to take a taxi from Barajas as we did not know how to manage the airport pick up.
Double charge parking scam.
Reviewed 27 april, 2022
When I stayed here the parking payment machine double charged me. I showed this by my banking app to reception who could see clearly that 2 payments had been taken. They wouldn’t do anything to sort the problem and gave me an email address to write to, to waste my time further as they never reply. I think this is very poor service and on the strength of that would not recommend anyone stay here.
Terrible Experience with Transfer and Customer Service
Reviewed 26 february, 2022
We had to stay at the hotel because of a flight delay so we stayed the night. At the airport there was no sign that told us where to go. Staff also couldn't help us, so we called the hotel. They told us roughly where to wait and that the transfer would come every 30, max. 40 min. It arrived after one and a half hours and nobody apologized. The drive is 15 min! The next day, same thing! Except for the incredibly rude hanging up on us by the hotel when we called for the transfer. When we called in cognito, they picked up though. So after over an hour, again, the transfer arrives, but is full! We couldn't get in and had to take a cab. After 30 min of discussion with the staff, who also didn't apologize or offer us any compensation, we threatened to involve lawyers and asked for an official complaint form. That's when they gave us our money for the cab back. Terrible terrible service!