Tryp Madrid Cibeles

Starting at

$ 225

TripAdvisor Review

Based on 93 review

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This establishment occupies a symbolic 19th century building located in the heart of the city, on Gran Vía in Madrid. Around a 35 minute drive from Madrid airport, the hotel is located very close to the Royal Palace which is only around 14 minute walk away, where travellers can explore the official ...

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Property Info

This establishment occupies a symbolic 19th century building located in the heart of the city, on Gran Vía in Madrid. Around a 35 minute drive from Madrid airport, the hotel is located very close to the Royal Palace which is only around 14 minute walk away, where travellers can explore the official residence of the Spanish Royal Family in the city of Madrid, although the Palace is now only used for state ceremonies. At a 9 minute walk away is Plaza Mayor, packed with cafes and bars for holiday makers to relax and enjoy the beautiful surroundings. Just 40 metres from the Hotel, it has the Gran ...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    64

  • Very Good

    20

  • Good

    8

  • Reasonable

    1

  • Bad

    0

Travelers profile
  • Business

    15

  • Couples

    29

  • Solo travel

    4

  • Family

    16

  • Friends getaway

    7

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Stay on November

Reviewed 18 november, 2021

The room is rather small, but fit for a couple, we stayed on a room with a view for gran via - there is no noise thanks to the sound proof glass. The weird thing is the shower - not for all the rooms the shower is separate from the room but part of it (to give the impression of space). There is a rooftop bar -totally worth a visit. Breakfast is good. Staff is friendly, nice and eager to help. Covid wise - very careful, gloves, masks and social distancing. The best things is definitely the location, close to everything , in the heart of business.

AliceF2392

One Day In Madrid

Reviewed 1 november, 2021

Such a great hotel - cannot emphasize how nice the experience here was for the price. Carlos downstairs greeted us at the door - super good guy. The hotel is nice, modern, clean, and the location is right off Gran Via so you're close to everything, but not facing the street so noise wasn't bad at all. They were flexible with us on holding our bags and letting us check in. Also lobby smelled really good!

chuckpickle

Not worth it!

Reviewed 31 october, 2021

I stayed 3 nights (Gran Via view room) in this hotel in October, definitely not worth the money! Let's start from the beginning. This was my first ever Melia hotel. I sent 3 emails to this hotel 2 weeks before my arrival to ask for usable facility questions, as I was not sure about the gym and other facility operations due to covid restriction. No reply at all. When I arrived in the hotel, I asked the receptionist, no explanation. They seemed to have "don't care and no customer service attitude". When I checked in and checked out, not like the other hotels, no greetings, they never said "welcome", or asked how was the stay. Again, "don't care" attitude. The receptionists were a bunch of young kids, they look like no experience. I am quite surprised a new hotel don't have any experienced staff to lead the team. Furthermore, if you expect some usual amenities in your room, please lower your expectation. First of all, it seems they don't have CCTV throughout the hotel! This new hotel is in such central busy location, I was surprised by the factor that they didn't install CCTV! Moreover, they didn't have toilet brush, no tissue, no tea bags/instant coffee, no kettle and mug. If you request a kettle from them, they would ask you to pay more to stay in the more expensive "suite" room. Ridiculous! The WIFI was bad, as their instruction and TV guidance all guide you to connect with the main WIFI route, however, that couldn't work. I struggled a lot. Then I called the reception to ask for help, no one answered the call. I had to go back to the reception floor to ask for solution, they just told me actually I should connect to another WIFI with password, but no one ever informed me beforehand. One night I back to hotel after 00:10 at midnight, the downstairs entrance door was locked, and the security staff was disappeared. There was no doorbell at all. Soon 4 other guests also got back, we felt helpless. We kept calling the upstairs reception, no one ever answered the call. We waited about 15 minutes, finally someone from upstairs reception came down to open the ground floor entrance door, and no "sorry", no apology. Finally, it was the very confusing rooftop bar opening hours. In reality, it is totally different on their website / room TV guidance / hotel staff guidance. I have to say, although this is a new hotel, but it is definitely not luxury, very basic room is decor. For the amount of money, they charged per night in off season in October, not worth it! You can find lots other better value and better service hotels in central Madrid. Plus, the poor customer service, not welcoming, a bit like shallow “online influencer” arrogant attitude, I was very disappointing.

AlanS-London

Must stay!

Reviewed 29 september, 2021

Great staff and beautiful size studio. In the heart of Madrid. Thoroughly enjoyed my stay, superb breakfast and great vibes. Would recommend this for any couple who are staying for a long weekend! Thank you guys

kkapoo645264

Great hotel!

Reviewed 23 september, 2021

Best location! Everything was great. Super clean rooms. Very good breakfast, with a big variety of foods and drinks. The reception crew, as well as the staff at breakfast and the bar was very nice. Highly recommnded.

tomereinhorn7