Your average outdated Gran Via hotel
Reviewed 20 October, 2021
The hotel is basically a soulless three star hotel that offers convenient accommodation in the heart of the city but remains impersonal and unmemorable. The staff is friendly and speak good English.
The hotel used to be called Tryp Menfis but was rebranded some years ago, however all that changed was the name. Still part of Meliá, the hotel is now called Plaza de España. For some reason, it has four stars, but you should really expect a worn-out three star in order not to be disappointed.
The ascetic room was outdated and very much in need of a renovation. However, I appreciated the tiny balcony. There was a comfortable bed, with a socket at bedside for charging your phone. The room also came with a desk and chair as well as an armchair and a coffee table. The small fridge did not work, and was changed by maintenance. The safe didn’t work, either, and was fixed the next day. There was free wifi in the room, but it was slow at times and watching videos wasn’t always smooth.
There were no complimentary water bottles available, but instead two 500 ml cartons of water had been placed in the non-working fridge with a ridiculous price tag of €2.50 per piece.
The bathroom, while cramped, came with a bathtub that filled up quickly as well as a handheld shower with excellent water pressure. Unfortunately, there were no individual toiletries, but rather wall-mounted dispensers that I dislike. Soap, shower gel, shampoo and conditioner were provided. Other amenities were available on request at reception. The bath towels were large, which is a big plus, and there was ample room for your own items at the washbasin.
Avoid rooms ending in numbers 01 or 11, as those are located in the elevator lobby and are noisy. Room 11 (I was in 3311) is right next door to the staff staircase entrance door, so there was lots of slamming of doors in the mornings, which wasn’t very thoughtful of the staff.
On the day of my arrival, it was raining in Madrid. Excellent hotels place an umbrella in every room. Good hotels have them available at reception. What kind of hotels don’t offer them at all, but instead direct you to a store that is closed? Very weak – the manager needs to go and buy some umbrellas ASAP.
I didn’t try the breakfast. It would have been a bargain at €8/day if I had agreed to have it every day, and if I had agreed to book a certain time the night before. As that was far too restrictive and inconvenient, I skipped it. The standard rate is €16, but you still have to book a time slot the night before.
The hotel is a few steps from Plaza de España metro station, with easy access to the airport. The location is excellent. I paid €89/night, which is far too much for what I got. For a lower price, I might be back, as the alternatives in the vicinity aren’t much better.
Stay un-pleasant and un-confortable
Reviewed 18 October, 2021
I was in the hotel in October. During the night the temperature outside was 4 degrees (Celsius). Nevertheless the hotel decided not to put the heating as "it is not November".
I nerver expected to be cold in my room, being unable to relax and enjoy my stay, and needing 3 extra blankets to sleep.
On top of that, on the breakfast room they have a very loud, nagging and noisy music that doesn't allow for people just to talk or relax.
I asked the staff and some of the things they said (off-the-record) were: "this is a nightmare", "it is like being tortured", "we always have headaches", "please insist as they don't pay attention to us".
Great location, brilliant staff amazing breakfast
Reviewed 19 March, 2020
Stayed for 3 nights from 29 Feb. We arrived very early way before check-inn time but the staff was accommodating and gave us a room.
I have stayed in many hotels but this hotel has by far the best and most helpful staff. They gave valuable information during our stay in Madrid they even organised tickets for Classico match for us. The breakfast is delicious and has a wide range of variety. They have a gym but they could improve and offer more different machines too many bikes that no one wants to use.
Location is perfect plaza d'espana train station a stone throw away, Buses right across the street Hop on Hop off 50m away there are lots of shops and restaurants. Location is in the prime of Gran Via.
Reviewed 7 March, 2020
I wish I had read the reviews on here.
The room I had was very smelly, air conditioning coming from goodness knows where, and it was really quite dirty; visible black dirt around the floor, and the back of the bathroom door was rotting away. The hotel is classed as four star, I would assume because of the gym and sauna, but that is about it. You have to pay for water, and there are no toiletries in the bathroom which is extremely tiny.
On the plus side, the bed was extremely comfortable, and the breakfast was good.
Definitely not a 4* hotel
Reviewed 2 March, 2020
It is definitely not a 4* hotel. Melia needs to review and revise the star rating to reflect the way the hotel is maintained. The staff are great and the room size adequate but the appliances, bathroom supplies, towels etc are ols and worn out and need to be changed.