Based on 242 review
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A stay at Woohoo Suites Madrid places you in the heart of Madrid, steps from Gran Via Street and Teatro Lara. This hostel is 0.3 mi (0.5 km) from Puerta del Sol and 0.5 mi (0.8 km) from Plaza Mayor. Make use of convenient amenities, which include a television in a common area and tour/ticket assistance. Featured amenities include a 24-hour front desk, luggage storage, and an elevator. Make yourself at home in one of the 6 air-conditioned rooms featuring LED televisions. Prepare your meals in the shared/communal kitchen. Complimentary wireless Internet access is available to keep you connected....More details
Check-out ends at: 11:00
Reception servicesLuggage storage
Terrible communication and customer service
Reviewed 26 february, 2021
We originally booked this accommodation for June 2020 for 3 nights; due to the COVID pandemic our flights were cancelled and we had to cancel our trip. Although the booking was nonrefundable, Woohoo Hostal Madrid initially offered us a voucher to use at a later date. After this they did not response to our multiple emails and phone calls. We required confirmation for our travel insurance claim that Woohoo Hostal Madrid did not provide us with a refund and that we did not use the accommodation on the dates we had originally booked. Woohoo Hostal Madrid ignored all communication with us. Communication and customer service were nonexistence, Woohoo Hostal Madrid grabbed over €200 of our money and did not help us in any way. Really bad experience - AVOID!!
Reviewed 11 january, 2021
At first we could not find Woohoo suites, it was a little hidden. We called the number on the booking confirmation and they explained us. We were received excelled by Jason. He was very guest friendly. The room had everything that you need. The location was perfect, in the middle of the centre in a side street of the Gran Via. We extended our stay to see more about Madrid and the neighbourhood. We were travelling with oir teenage daughter and had our own bathroom. We would highly recommend this hostal. Extra thanks and regards to Jason who did his absolute best to make us feel welcome.
AVOID THIS HOTEL, DONT PAY THEM IN ADVANCE!
Reviewed 18 september, 2020
I highly DO NOT recommend the collaboration and the booking in this hostal. Due to the COVID19, it is not possible to change the date of the booking or to get the refund of the payment of this hostel (booking was made before the COVID19 started). It is impossible to contact them because they don't answer neither mail nor calls. The most important for them is to PAY IN ADVANCE and then - you won't see the money back and you can do nothing :) It is highly improfessional, I will give a negative feedback whereever I can to warn the tourists. Unfriendly place without good approach to the customers!!!!
Reviewed 24 september, 2019
Irene is a great hostess and at all times we were very comfortable in our room. Very spacious, clean with bathroom inside the room and with television. It is very close to Gran Via and next to all the important places of the city.
Clean and Large Rooms, friendly staff and absolutely best location.
Reviewed 23 july, 2019
Stayed there as our stay got extended for 1 night. This hostel was located at middle of madrid town centre. There were 4-5 open terrace bars and restaurants. Reception staff was super friendly. I think she was Romanian but could speak several languages Clean and Large Rooms, friendly staff and absolutely best location