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Para suas férias no Brasil, o Club Med o recebe no Village Rio Das Pedras situado ao sul do Rio de Janeiro, no meio da Mata Atlântica, o segundo ecosistema protegido do Brasil. O Village Rio das Pedras mantem sua própria reserva ecológica e permite uma imersão extraordinária no coração da floresta primária. A partir de dezembro de 2016, venha descobrir La Réserve, o novo Espaço 5? do Village 4? de Rio Das Pedras.
Check-out ends at: 11:00
Reviewed 10 january, 2022
Club Med Rio das Pedras was once a place to spend holidays. Too bad this is in the past. I frequented it many times from 1988 until now. In a few years, more than once. Well, I did. The service level is so bad that they've managed to turn a captive customer into someone who no longer wants the product even if it's free. The governance service level is bizarre. The faults range from not cleaning the rooms until 17:00 hs., not replacing water and toilet paper in the rooms, not changing towels when requested, and so on. Housekeepers walk the halls talking loudly and with loud intercom radios. One of the nights we had a leak on the bed of one of my children. After we asked them to fix the problem, the housekeeper came and kept the radio on high all the time (although it was after 8 pm), room door open and that wasn't enough, it didn't solve the problem and left the service in half. I had to go to reception to ask them to come back to complete the service. Still about room service, we asked the reception for the bottle warmer. They said they would send it to the room instead of delivering it on time. Well, two days passed and no one delivered. After two days they delivered a device that did not work. As for the infrastructure, the room phone didn't work, the “premium” and regular internet had slow and intermittent service throughout the week, and in addition to a leak in the room I stayed in, there were leaks in the corridors every 3 or 4 meters. When trying to use the sauna, I was informed that its use was conditional on you purchasing the massage service (until then, although it is to be expected that a hotel of this size has a sauna available, rules are rules...). I bought the service and scheduled the massage. When I went to use the sauna I was informed that it had been deactivated because of Covid (I do not contest the decision). I then asked them to cancel the massage package, as I had only purchased it to be able to use the sauna. The attendant informed her that she was not authorized to cancel without being charged. Result: I had to ask a supervisor, argue with the guy and even hear that if I wanted to apologize for what happened, I should complain to the Village Chef. When booking we ask for a room as close as possible to the Baby Corner because we have two small children. We booked months in advance. Upon arrival, the room was too far away and they said they had nothing to do. In fact, the reception itself does not make us feel welcomed. In short, my last visit to the hotel was a festival of frustrations and annoyances that would not be expected given the brand they have or the price they charge. To the point that I left a day before my stay was due so I wouldn't be annoyed anymore. I believe that decadence is the word that best summarizes what I witnessed. As I said above, it was a really cool place for a long time. It's really a shame that it ends like this...
Stay at Clu Med Rio Das Pedras
Reviewed 7 december, 2021
Excellent resort. The location is superb, the resort lies in a small bay, there are no other hotels next to it. The infrastructure is great: beautiful restaurant, most complete hotel Gym I have ever seen, indoor and outdoor good quality tennis courts, etc.). The rooms are spacious, with airco and dehumidifier, and the beds are comfortable. The food is delicious and the buffet has a selection of various meat, fish and vegetarian dishes for lunch and dinner. There is plenty to choose from for everyone's taste. Special thanks to Jeremie (Chef de Village) and Samuel (Chef de Village while Jeremie was on corporate duty) for making us feel at home.
Reviewed 20 november, 2021
Well I dont know how to start. From the first moment we entered the resort the reception was simply stunning. Everyone who works in the Exclusive part comes to serve you and it's just lovely. Every moment we were there we were asked if everything was fine or missing something. It starts from the cleaner who did an amazing job in the room every day, to the level of the bar and restaurant staff who just enjoyed doing what they do. I have been to quite a few Club Med- miches, Cancun, Europe, Maldives, Sicily and more I have not encountered such love and desire to serve you from the staff dimension. The club was always clean and tidy. Breathtaking view from the room. Tell the employees of the exclusive that they are amazing and we will definitely be back. And most importantly - the lovely idea that every night to give you a letter to the room with a positive sentence for life and chocolate just makes you smile. In conclusion - for a long time I did not enjoy Club Med as much as I did in Brazil. Thank you !
Nov 2021 Week Off
Reviewed 11 november, 2021
My first time in a Club Med Village was fantastic. Great place, nice views, lots of things to do. Even when we had 3 rainy days we were able to find activities to continue enjoying a great vacation. I want to thank all GO staff, who were totally amazing, and specially to Duda (who always gave a good excuse to put my beer away and get up to play football, darts or whatever activity he had planned for the day), Henrique (who is an excellent showman driving the great late night shows), Alan (who always was available to solve any issues we may have during our stay) and Vicky (a talented Coreographer with whim my little kid fell in love with). I’m already planning my next stay at a Club Med!
Reviewed 15 september, 2021
I was at Club Med for the first time in 1993, and since then I’ve been here several times and followed the hotel transformations. First of all if you have young kids like myself this is the right place to be. The mini club and kids club is a real special place and they will keep your kids busy from 9:30 AM until 5 PM. Staff is absolutely great and they all do a superb job (Caio, Matheus and all the staff). This time I’m celebrating here my marriage anniversary. If you let them know in advance the hotel will grant you special treatment (early check-in, late checkout, boutique discount…). Because of that as soon as I arrived we were hosted by Tiffany (Guest relations) and she was superb giving us all the attention and info we needed. One valuable hint is: get the deluxe room. It is closer to the main areas, and you get free minibar in your room. Club Med is a place where you can practice all kinds of sports (waterski, bow and arrow, tennis, beach tennis, kayaking…). Thus, bring your gear. Also bring your mosquito repellent. It is a beach/rain forest place so you will find bugs. Beach is private and calm. The main restaurant is all you can eat, and the food is superb. You can find from barbecue to seafood. I truly recommend the Italian ice cream for desert. Food here is getting better and better with time. The room is spacious and always really clean. So, if you have been in any club med or if you are a first timer this is definitely a dazzling place to visit. Paradise just 1:30 hour by car from the city of Rio de Janeiro. Here you and your family will relax, have fun, eat well all at the same tine.