Based on 202 review
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Escape to the Best Mansfield Hotel Just outside of Amish Country, situated among gardens and buckeyes, lies a gem of Mansfield hotels. The Holiday Inn® Hotel & Suites Mansfield - Conference Center is in the heart of America's carousel capital and moments from Ohio industry and culture. With Gorman-Rupp, Embarq and Shafer Valve all within a few miles of this hotel's Mansfield, Ohio doorstep, business travelers are ideally located for the day's work. In addition to its convenient location and free high-speed Internet access, the hotel has over 5,000 sq ft of meeting space with multimedia feature...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Wellness facilitiesBarOnline check-in
severalFree self parking
Reception servicesFree self parking
Great front desk, Room was just average
Reviewed 7 december, 2021
Although there was plenty of free parking, it was not real close. The handicapped parking was pretty far away. Service at the front desk was outstanding. Nice lobby. I use an electric wheelchair, but our room was on the third floor My wife has walking issues. but the room was really far from the entrance. The door was so narrow that it damaged the padding on wheelchair as we entered. The room itself was small and rather tired but comfortable enough. No free breakfast. Our stay was good but not great.
GREAT PLACE! BEST FRIENDLY EMPLOYEES!
Reviewed 29 november, 2021
I stayed at alot of hotels, best place ever! friendliest employees they were very accommodating. Laura at front desk was very accommodating and Kathy at the bar was very very nice. they opened early for the Ohio State game along with the kitchen! it was so awesome. lobby the lobby is decorated with Christmas and it's very welcoming!
Reviewed 11 september, 2021
Stopped here with my wife and kids as we were taking a canoe trip at Mohican. I booked thinking we would have a typical hotel breakfast and let the kids swim in the evening. This place isn’t a dump, but is headed in that direction. The pool is closed. I think it’s been closed for months and probably won’t be opening any time soon. No free breakfast. They do have a restaurant but it doesn’t look like anyone eats there. Ever. There are signs everywhere saying don’t trash us online, give us a chance to make it right. I let them know breakfast and the pool were the only reason I booked. They told me they would give me 10k IHS points. Ok, good enough. Except they didn’t. I called three times over the next two weeks. They gave me 1k points and I gave up. Also there seems to be a fair amount of homeless people hanging out around the hotel. Mansfield, in a general sense, looks run down and dilapidated. Like they still haven’t recovered from the 1980’s offshoring of manufacturing jobs. This hotel was probably great 40 years ago. My advice is to keep looking and not to waste ur time/money on this sinking ship.
Horrible customer service
Reviewed 8 september, 2021
Absolutely the WORST experience I've ever had with any hotel, much less IHG. The day before checkin, the hotel told me that they would not be honoring my reservation, that the room I had reserved 6 months prior and confirmed was available two weeks prior to checkin was going to another party, and they would give me a room multiple categories lower in quality and size, with less beds than I had booked, and I could have a cot and still pay full price or just cancel. I called IHG customer service and after several rounds of talking to different departments was told that since the hotel overbooked themselves there wasn't much they could do, but would discount my rate to reflect the lower quality room and issues. On being transferred to the hotel to accept, they lowered the quality / amenities yet again. Back to customer service, and while I'm speaking to them, the hotel cancelled the reservation completely, didn't notify me or even their own corporate. If this is how Holiday Inn is going to treat their customers, I want nothing to do with this brand, and IHG.
Reviewed 5 september, 2021
NOT at all what I have come to expect of Holiday Inn IHG quality. Front desk staff acted like it was a burden to check us in (talking on phone with boyfriend). In the morning, during prime check out time, had to wait for someone to appear. Room had weird odor, beds extremely soft and bad on my back. Very tired furnishings. No breakfast included. I assume because there was a restaurant on site. However, as a gold member, when I have stayed in similar situations I at least got access to an IHG lounge with grab and go options. Do not stay here!