Reviewed 22 October, 2021
Stayed at smoking room 5th floor. Check in was fast as was on weekday but saw a long queue for weekend check in. Front desk Vivien was so great. Very helpful and cheerful each time. In fact all the staff were great. Very polite and helpful. Room was well sized and clean. We changed rooms after the first night cos the ac stayed at barely cool even at it's lowest setting and after awhile it felt stuffy. Water pressure and WiFi signal was also good. Our room came with breakfast which we had delivered to the room. It came promptly, was still hot, generous portions and tasted delicious. Other meals were easy as across from food centre and Parkway Parade mall. Parking at hotel basement carpark has limited space, alternative is to park at the multi storey carpark just behind. Both complimentary but longer walk from the multi storey to the hotel.
Terrible experience, will never patronise this hotel again ☹️☹️
Reviewed 15 October, 2021
The check-in process is taking exceptionally long (approx. 30 minutes) . The guests are queuing up across the hall all the way to the lift lobby but the reception staff still have no sign to speed up their process. The building, reception area and room look run down. Hotel have no direct access to carpark so guests have to walk through the mall next to it to get to the carpark. The bed does not look as big as shown in their photos. TV is small, aircon is noisy. Wonder how it's rated 4 stars. Called in advance to request for pool view room, and surprised to find otherwise upon check-in. The room dine-in menu don't have much options, and completely have no halal menu, so Muslim guests please take note. Appreciate their effort to decorate the room for the occasion (birthday) but the experience has been bad the moment we walk in to the hotel. After checking in, we have to browse online for other hotels despite fully paid for our stay. Very disappointed and will not patronise again.
Note: to be fair, they do provide the necessary amenities and the bathroom looks fine.
Exploring Katong, Joo Chiat and Marine parade
Reviewed 14 October, 2021
As I wanted to explore the area and have lunch, I decided to try checking in earlier at about 12 noon. Upon reaching the hotel, guests have to complete health declaration forms at the entrance before proceeding to the front desk for check in.
Check in was quite smooth and I was able to get a higher floor upon request. Since I have booked a room with an ocean view, I really wanted to be on a high floor to catch the sunrise. I wasn't disappointed only on the last morning because the previous morning was too cloudy.
There is construction (the future Marine Parade station on the Thomson line) in front of the hotel but there is still a walkway to go across to Marine Parade food centre and Parkway Parade.
With directions from one of the hotel staff, I was also able to find the underpass to connect Marine Parade to East Coast Park under the ECP.
My room was quite spacious and the bathroom had a bathtub. Unfortunately, the water pressure was so terrible that water just trickled down from the shower head above (no hose) and water was not hot. I called housekeeping and someone came (after a second call) to check. He cleaned all the filters in the taps and shower head before more water came out. Thankfully, my husband had a proper shower unlike me who had a trickle instead of a shower.
I think it is also high time the shower head is changed to one that comes with a flexible hose. Not everyone needs to get a hair wash when taking a shower.
For the beverages in the room, there was only one sachet of instant coffee and a tea bag. Luckily I brought my own tea! Although there are a lot of lamps and lights in the room, don't bother to do fine stitching because they are yellow lights and quite dim.
Breakfast was on level 3 at Feast Roxy with 4 choices - light, full, Asian and Healthy breakfast. However, our requests for items that are not on our choice of breakfast was acceded to. I love their old school muffins (or should they be called cupcakes) which are moist with sprinkles.
We decided to try out the set menu at Feast Roxy for our dinner and we were not disappointed. We tried out their laksa, durian paste and waffles and they were very good.
The Chinese restaurant, Jia Wei, was closed on Mondays so we did not have a chance to try their lunch set menus.
Nice Room, Good Location, Average Service
Reviewed 13 October, 2021
Stayed on the 15th floor, the room was nice and very spacious, comfortable king-size bed, the view was not bad, got a nice view of the sunset on my 2nd day. The only disappointing part of the room was the bathroom had not bidet hose, was told by the housekeeper, only certain rooms have them. Location is great, just opposite is the hawker centre with cheap and good food and the Parkway Parade mall. Behind the hotel along the streets are lined with bars and other great restaurants & cafes nearby. The swimming pool was awesome, it was clean and blue. Not too cold or too warm, looks great in the day and at night.
I want to compliment a staff named Eddy Rahmat, not sure if I spelled it right but I hope this will be sent to him. He picked up my call for in-room dining, he was very friendly and cheerful, gave us suggestions on where and how can we get halal food since their halal restaurant in the hotel is closed and also told us the procedure if we ordered food via GrabFood sent to the hotel.
Service-wise, the staff was lacking their greetings and smiles. I check in with my mom who is in a wheelchair and I have one luggage. Had to go back and forth doing one at a time without any assistance offered. The reception staff at check-in was silent throughout, with no welcome or greetings. If I hadn't asked about the pool, I would not have been informed I'd need to do advance booking to use their facilities. Emailed the hotel a week before the stay to ask if my siblings from the same house were able to come for a visit. The email said yes but when asked at the reception I was told no. When asked once more the next day evening, another staff said yes however till 10 pm once registered at the reception desk. Because of the answers not being consistent, my sibling wasn't able to come in for a visit when in fact they could have if the answers between all staff were similar.
Happy with a slightly late check-out time however again, silent check-out, no smiles, greetings, did not question how was my stay or made any small talk. Ended the check-out with a 'That's all' and no 'Thank you'. Left the hotel, again no smiles and thank yous or well wishes from the staff by the entrance. I was the only guest checking out at that hour customer service was lacking throughout my stay, definitely something that can be improved.
Fantastic Location, Good Food, Great Service
Reviewed 4 October, 2021
The best part of this hotel is the location. There is a shopping mall across the road, good food all around the hotel and a 10mins walk to the East Coast beach. East Coast beach is 15km long and one can cycle, swim, fish, and do various sea sports.
The room is of a good size, with the usual closet, writing table, a lounge chair and table. With all the furniture, one can still open up their luggages and have walking space all around. The restroom has a bathtub. Room is clean. The air con is strong. 2 small areas which I felt could be improved.
1) Lighting in the room. It is ok during daytime but when night falls or if it was cloudy, the room is rather dark. The white cove lights are directed upwards, 2 down lights each at window and entrance with no lightings in the main area of the room. The lamp at the writing table and the bedside table are too dim and light is only directed straight downwards. Maybe the hotel could replace the writing table lamp with cool white LED lamps for people who wants to read, study or write.
2) The shower is in the same area as the bathtub. This is fine but the shower head is the fixed type and is very old. It would be good to replace these shower heads to the one with flexible hoses.
The service in the hotel was great. From the time into the hotel, checking in, dining and checking out were all met with fantastic customer services. Kudos to all the staff. My son and I had dinner in Feast Roxy and I ordered a bowl of Laksa and asked if the kitchen could deshell the prawns in my laksa. The restaurant staff immediately said "sure".