Based on 137 review
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This hotel enjoys a great setting in the centre of Marrakech, on Boulevard Mohamed V. Located in the charming neighbourhood of Gueliz, this hotel is located just a short distance away from Jemaa El Fna Square. This hotel affords guests the ideal setting from which to explore and experience the rich culture and history of this mesmerising city. The hotel combines modern architecture, natural materials and a striking design. The guest rooms immerse visitors in tradition and style. The hotel affords guests a number of first- class facilities and services, delivering comfort, convenience and an un...More details
Check-out ends at: 11:00
Worst hotel service in morocco
Reviewed 27 february, 2020
I’m trying to be fair enough while writing this review , for people who are planing to visit morocco, Marrakesh specifically please DO NOT choose this hotel , they will ruin your stay ! They are super materialistic , their staff almost begging from you as a guest more than serving you in a proper way , they are money collectors and thiefs in a cheap rude way i’m not-exaggerating 1-Their service is really bad and rude , they shout at you and treat you in a bad way , i’ve never seen any staff smiling for me or even saying hi since the check in till now i’m sitting at the lobby while writing this review for the checkout 2- Staff not trained well , not professional they don’t choose proper words to talk to the guests or welcome them 3- the management don’t take notes and complaints in consideration when i sent an email 4- you can’t stop a taxi near the hotel , even drivers if you want to rent them and they knew the location of the hotel they will refuse because the location is bad in the middle of a main road with no proper parking 5- Rooms are smelly and old 6- Air Conditioner is not working well and too noisy 7-There is no bell-boy to carry your luggage or help you especially at night 8- No managers / Supervisors to look for your complaints or demands when needed 9-Rooms has no showel gel/shampoo ..etc like other 3-4 stars hote even! 9- Their breakfast has limited choices I am totally not exaggerating but this is my opinion and my parents opinion’s too who were staying with me at the same hotel! 10- I swear in my 2 days stay here they never answered my phone when i called reception , their English is extremely bad and i do not understand their language ! Too difficult to deal with them They do NOT respect the guest at all , they cut my talk every time i call ,talk with themn Two of their staffs shouted at my face and were so rude with me and said even bad words to me in a direct way after a miss-understanding and they threatened me , when i complained to managament they did NOTHING and did not even listen to me but sent me and email saying that this is their right to talk to me this way ! Not recommended at all ! Staff Service 0/10 Location : 4/10 Climate:1/10 Cleanliness: 2/10 Facilities :0/10
Reviewed 6 october, 2019
This is a nice clean hotel with a spacious layout. The rooms are nice and clean. After being in the desert we enjoying lounging in the pool area. However, we found the dining room disappointing, especially the rudeness and non-welcoming behavior of the head waiter. Also when my wife requested a massage, we found it strange that the therapist came to our room rather that to a neutral spa. The front desk personel seemed bothered when I asked for assistance. Good service is lacking.
Avoid Avoid Avoid!!!!
Reviewed 19 august, 2019
This place is a absolute joke, we booked threw love holidays and was nothing but problems after problems. We arrived late Sunday/ Monday morning so couldn’t wait to get our head down after a long day. The room we was given was nothing like any on the photos yes the bed was huge but that’s about all I can say nice about the room, NO AIR CON it was a fan coming out of a grid on the ceiling pointing straight into a empty corner, NO MINI BAR OR FRIDGE, yes there was a cupboard for one but nothing there. Then even though we booked full board we was told no meals only breakfast which was basically cereal with warm milk, complained to the travel agents which the hotel wouldn’t respond to, and when they finally did after 2 days got no apology, just set meals with no choices so if you didn’t like it you we stuck, half the time the restaurant was closed so you couldn’t get your meals anyway you also had to buy drinks separate. And to just make life a little easier NOT the bar was never open, they have the smallest pool you could ever imagine (not pools, as stated on website) also NO BEAUTY SALON, GYM, SPA, TANNING STUDIO/SOLARIUM. Please feel free to look at the photos of this joke of a false advertising place.
Great hotel, great location.
Reviewed 15 august, 2019
This is a spotless hotel with nice large rooms and a decent bathroom. Staff were very nice and helpful. A small but cosy hotel for the traveller who wants a base for good nights rest after a day exploring the city. Didn't try the breakfast so can't comment on that. If you don't have a mini fridge in your room....ask for one and the hotel will supply one. The hotel does request that you don't bring in food or drink but we and other guests did bring in water, soft drinks and snacks.
Extremely bad service, horrible receptionist
Reviewed 1 august, 2019
This hotel is not worth trying. I try to be objective in my review, even though we have been treated so bad while staying. The booking was done through hotels.com . Booked for me, my wife and my 7 year daughter. When arrived, the receptionist says that we should pay for extra bed for our daughter (20 EUR per night, 4 nights : 80 EUR). Completely surprised, because when I made my booking for a single room with king size bed specifying that we are three inclusive my 7 year girl, no indication that I should pay 80 EUR extra. Anyway, the hotel kept saying if we need an extra bed, it cost 20 EUR pr night. We chose not having the extra bed, however. Our daughter could sleep with us, the bed we had was ok and king size anyway. The day after, when we came back, the cleaning staff had realized that the airConditioning at the room was out of order, and they wanted to move us to another room. Well, we said ok, don't have any choice so we had to. The room we got did not have the king size bed while having 2 single bed separated and 1 small (very poor quality) bed for our girl. We were not happy that our big double king size bed had been change but we said, what the hell, this hotel is not worth to start another discussion with, because the receptionist (a female) was horrible and I really wanted to avoid talking to her. The story has not finished yet. Next day when we come back after having lunch, we see that they have remove the little bed, so we had 2 single separate beds and no bed for our girl. Here, I exploded and went to reception and told this horrible receptionist that she NOW has crossed all borders for my patience. How can she remove this bed without talking to us? How can she be so careless about the guests? I told her, now we want our originally booked room (big room with king size bed) so our daughter at least could sleep together with us. I have been many places in the world at different hotels (different kind of hotels), but this female receptionist at this hotel is the worse and most selfish one I have ever seen in my life. Anyway I made her understand what she did cannot be tolerated. We got another room (the alternative was to move to the old room where airCondioner still was not working properly, or another room. We chose another room, and found out that air conditioner was working ok, but smelled from cigarettes, and hair dryer not working). Wifi is very very poor. Breakfast : middle - OK, but Coffee and tea horrible, cold, should ask them to warm them. So in general: very bad hotel