A paradise of fragrance
Reviewed 15 October, 2021
My husband and I took our 3yr for a birthday celebration trip, it was very straightforward flying from London and the Marrakech airport well run and efficient. From the moment we were collected we were in safe hands and arriving at the hotel after 2+ yrs of no overseas travel was a dream! The greenery and fragrance of the flowers cannot be done justice in a photo; it was sublime. During our stay we were expertly looked after by Abdullah, and nothing was too much trouble including helping us get a new bike for our toddler and sorting restaurant bookings and even printing our boarding passes for the return journey. The villa was really spacious and plenty of room for all three of us. Everyone was lovely and friendly and welcoming, fantastic hospitality, despite the masks, and impressively multi lingual. I would highly recommend, cannot imagine anyone who wouldn't feel like this was a total treat! Special thanks also to Naseema and Chef Issam for the fantastic kids club and baking activity; our son really enjoyed it and it definitely added so much value to our trip!
Our stay at the Mandarin Oriental Marrakech
Reviewed 15 October, 2021
We stayed with our family two weeks at the Mandarin pool villa. The villa was fantastic, very clean and so cosy. The cleaning team was so good, everyday fresh sheets, Morrocan snacks, a clean pool, …
But there was one thing that made our vacay even better and that was our butler 24/24u Oussama. He did everything for us, nothing was too much for him. In the Mandarin Oriental ‘No’ is not an answer. Everything we asked for we got it!!
I hope we can see Oussama with our next stay because he became part of the family.
The food at the hotel was just perfect, best breakfast i ever had. This hotel deserves a 10/10, no kidding.
See you soon Mandarin!
Paradise on earth
Reviewed 12 October, 2021
Top class service throughout the stay. The front of house team did an amazing job to create a custom itinerary for our 4 day stay. All activities and recommended restaurants were amazing. I stayed with a group of friends and the private villa was a perfect place to socialize.
On our first day we had treatments in the spa and the service and level of treatments were beyond expectation. The staff in the hotel are incredibly polite, professional and personal. Our butler Samad was always attentive catering to our every wish with ease.
Don’t miss the poolside brunch that is served on Sundays.
It was our first visit to Marrakech but definitely not the last. Mandarin Oriental will always be our preferred choice in this city.
Reviewed 11 October, 2021
Wonderful place - true luxury and real top quality service.
We had a pool villa, huge amount of space, very private, with an individual pool that's big enough to really hang out in. The villa was very well equipped, lovely furnishings and very nice feel to it. We almost never went to the main pool!!
The main pool however, is lovely - huge sunbeds, lots of space and bar/restaurant if you need it.
One of the highlights was our Majordomme Amine, who really catered to our every need and request - getting information, booking restaurants and always going the extra mile for us
The hotel has a really well equipped gym catering for all your needs
It is vey well situated for a place that's outside the Medina as it's only 15 mins away in a cab, which the hotel organise for you with ease and without the stress of finding or arranging your own.
Pick up and drop off from the airport perfect and very efficient.
Heavenly with beyond next level service
Reviewed 9 October, 2021
Superb hotel and even better service!
A big thanks to the two villa-appointed butlers, Abdoullah and Abdessamad, for making the stay even more wonderful than we had imagined.
Tons of excellent ideas to do, perfect arrangements for any restaurant and always in a positive spirit.
We have travelled a lot and are huge fans of luxury five star hotels (I know that sounds like horrible bragging 🙈, but … I would really like to put this experience in perspective), but the Mandarin Oriental is just next level.
Also, we would like to give a big thanks to Raja who is the best and sweetest waitress one could ever have taken up your custom order in the morning for breakfast.
In all fairness all staff was excellent all the time.
I can highly recommend this hotel for anyone who really wants to stay in heaven for a while.
We stayed in villa 69. The Villa is excellent, spacious, jacuzzi outdoors, swimming pool, indoor hot tub and hammam, lay out is done in such a way that it is everywhere possible to have sun or shade. Big fire place, several fridges, and the smell of all the flowers growing in your own private area is just amazing. Very, very good privacy in the villa and all facilities of the hotel are excellent.
The gym is fantastic and both restaurants have tasty and many options.
@Mandarin Oriental: Thank you all for making the first vacation during Corona one that we will never forget.
Noreen & Alexander