Based on 697 review
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Property LocationIn the heart of Marrakech, Royal Mansour Marrakech is within a 5-minute drive of Jemaa el-Fnaa and Koutoubia Minaret. This 5-star hotel is 1.6 mi (2.5 km) from Yves Saint Laurent Museum and 1.6 mi (2.6 km) from Majorelle Gardens. Distances are displayed to the nearest 0.1 mile and kilometer.
- Bab El Djedid - 0.3 km / 0.2 mi
- Casino de Marrakech - 0.5 km / 0.3 mi
- Cyber Parc - 0.9 km / 0.6 mi
- Koutoubia Minaret - 0.9 km / 0.6 mi
- Menara Mall - 1.2 km / 0.7 mi
- Avenue Mohamed VI - 1.2 km / 0.7 mi
- Place Bab Doukkala - 1.2 km / 0.8 ...More details
Check-out ends at: 11:00
Possibly my favorite hotel ever
Reviewed 9 december, 2021
I have been lucky enough to stay in some of the nicest hotels, but this one is in a category all to itself. The design is opulent and elegant, but not overwhelming. You immediately feel welcome from the moment you step inside until the moment where they wave goodbye to you as you depart. The room/riad is absolutely luxurious, yet comfortable at the same time. I have to admit that the design is not exactly the most practical, yet the luxury of it all outweighs the inconvenience. The location is also quite excellent. You are within walking distance of much to do. This place is an oasis of calm and tranquility. Highly recommended.
5 Star Property, 4 Star Service
Reviewed 4 december, 2021
5-Star Accommodations, 4 Star Service. Definitely the perfect choice for our stay in Marrakech to celebrate our 50th birthdays, especially after seeing Mamounia (which felt too much like Vegas). Private, exclusive setting which is made even more luxurious by the personal 3-story Riads. The pool was also large and incredibly inviting. Regarding dining, the breakfast was good, not great. I wished it had more local options, we were getting bored of it by the 4th morning. But the service in the room was perfect. And, the Moroccan restaurant where we celebrated my 50th Birthday was top-notch, a taste of the country with excellent service. Few things that could be better - we were told to arrive at the spa up to an hour early for their "rituals" but instead were made to wait until the massage was ready with no attention. Staff on the ground were mixed, some were very engaging and friendly and others not at all. Finally, the Riads by design can be quite dark with zero views - our bedroom felt like sleeping in a cave which some people might like but I prefer to wake up to the sun. Riad #7 where our friends stayed was on a corner with much better views/light. If you like light, ask for it!
Reviewed 14 november, 2021
Second visit and the hotel remains truly outstanding. Spotless throughout, immaculate gardens, 2 superb restaurants and keen thoughtful staff. We were have been spoiled! Already looking forward to next visit.
Reviewed 5 november, 2021
Every moment spent at the hotel was simply magical! did not want to leave the hotel! very responsive service, delicious cuisine, beautiful gardens and architecture exceeded all our expectations! This is one of the most memorable journeys ever!
The Jewel of Marrakech is Tarnished!
Reviewed 4 november, 2021
This is my fourth time to Marrakech, my third time to the Royal Monsour. It was to be a Birthday celebration spending 2 weeks in Marrakech. First stop is my “Second Home” Amanjena spending 10 days. I wanted to introduce my mother to the Royal Monsour, as she is a Queen; it was fitting and expected to have her an experience she would remember for a liftetime. We booked RM through American Express Centurion Black Card. We arrived in Marrakech on October 29th, checked in to Amanjena to a flawless experience. We have not heard anything from Royal Monsour at this point for any pre-arrival arrangements. Amanjena reached out 24 hours after our booking to ask our flight schedule, Covid requirements, preferences that would make our stay more enjoyable, fast track upon arrival and transfers. Still not one word from Royal Monsour. Our Incredible Butler at Amanjena (Hamza) became aware of our concern about not knowing if we actually had a reservation. He reached out to RM to ask if we had transfers (which is included with our two Premier Riad at the Royal Monsour) and the RM could not give him any information, but would get back. In the meantime we reached out to the Centurion asking the same question. They too received NO RESPONSE. We are in complete shock! Spending $5,000++per night and this is the service or lack there of we look forward to? November 3, 2021 got a bit concerned as we are checking-in Saturday November 6, 2021 and still not one word from RM. Is this really happening? We decide we cannot chance not having a reservation, they don’t know we are in Marrakech and have not given us the courtesy to welcome us, give us requirements for Covid for the hotel, arrival time, etc. We felt very wary about this hotel, so we asked our butler Hamza if we could extend our stay here at Amanjena. He could not have been more gracious in assisting us. We are able to extend a few more days, but they have anther guest arriving for our Riad. He assisted us in booking a two bedroom villa at the Mandarin Oriental and went above and beyond to personally relay all our desires to make our transition smoothly. Needless to say, we cancelled our 5 day stay at the Royal Monsour as we still had not heard from them, nor did American Express, nor Hamza at Amanjena. Mind Blowing! So, I still wanted my mother to experience at least the common areas of Royal Monsour, so I thought we could have lunch, experience the spa, and have dinner. Our butler Hamza arranged lunch for November 4, 2021. Our Amanjena driver brought us to the Royal Monsour. We arrived to the entrance in a Mercedes S Class to the entrance at 1:30pm got out of the car at the front gate, not the lobby and were met by 3 gentlemen who looked at us and asked what we were doing here. Not welcome to the Royal Monsour. I said we have reservations for lunch, one says “what restaurant?” I responded, I don’t remember as our butler Hamza booked the reservation. I gave our names and they looked at us and then looked at each other and spoke in their native tongue. They were extremely curt and I was waiting for machine guns to be pulled out. We were extremely uncomfortable and turned and got back in our car. Our driver was so aghast of what happened and we drove back to our hotel that welcomed us so warmly and apologized for something the Royal Monsour mishandled. This experience has caused me to leave such a negative review that I hope future guest will pause before booking this Awful, Unprofessional, Disgusting Customer Service. Consider Amanjena if you are booking Royal Monsour! I’m not paid to say this, I just have been to an Aman 12 + times.