Only dogs are allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 236 reviews
The Hotel and cleanliness was fine. Toilets were clean and towels replaced daily. We had a family room with plenty of space available and large TV in the room. Shower pressure was excellent, toilet was also equipped with a hair dryer. Very good and fast Wifi was also provided free of charge. Reception and breakfast needs major improvement as it was very hard to communicate in English, wifi and google translate did help though. Breakfast was a nightmare. Cold restaurant, no hot water, cutlery, milk,tea or coffee unless you asked for it. We had to ask for everything every single day during our 1 week stay. Food was very limited and repetitive. Made you want to have a coffee and leave. Hotel is based in very rural area so a car is a must have. Closest restaurants are within walking distance however if you're looking to have a bigger choice you must go to nearby towns like Giarro or Mascali. Lovely views and close to Mt. Etna. If you're going in Winter season be prepared that there is no heating in the rooms (just an aircon unit which sort of does to job), also no kettle to make hot drinks in the room.
We have just spent four days at the hotel with a school group of 48 students. The rooms were clean and spacious. The strong point is the hospitality of the owners, especially the son who is also the chef. He was happy to cater for any special needs and the ingredients were fresh, oranges from the garden! It must be lovely in spring as the grounds of the hotel are lovely. Would recommend it.
Good location and view, very bad behavior of the staff
We spent 4 days there with a group and we liked the location because of the great view: the Etna volcano. What we didn't like was the behavior of the staff, mainly the old lady at the reception who was in fact the manager. She was dressed inappropriately for her position, did not speak English at all, she was stern-faced, quarreled with the visitors, she even told her staff to behave like her. The food was neither good, nor bad. The bread was stiff and not enough for all. No choice for tea, we never had sea food. The rooms were large and clean but furnished as if 2** hotel. There was no device to hang the wet clothes. What is more, lots of mosquitoes and no mosquito net on the windows or balcony doors. I had lots of mosquito bites on my body. So I would not recommend the hotel to anyone.
Not good for groups and foreign tourists
As a tour guide I want to provide everything that my tourists needs in certain hotel. In 4**** hotel you expect only exceptional quality of service and room comfort. I booked a stay from 22.09 to 26.09 for 25 people. The first thing I noticed when arrived in the hotel with the group was the dirty carpets in the lobby. The next shocking thing was that on the reception the manager was selling cigarettes like in mini market. The worst of all was that the receptionist (also the manager of the hotel) DOESN'T know a single word in English, not only the manager but the whole staff of the hotel had no clue of what I wanted to say in english. We couldn't arrange nothing because of the speaking barrier. The rooms were big but designed very badly and the colors were awful, more like 2**+ rooms. The pool works from 09:00 to 13:00 which was very strange. All in all the worst thing was the manager, a lady that I didn't even catch her name because of the speaking barrier. She was dressed like vegetables seller, absolutely inappropriate for 4**** hotel. I don't recommend this hotel at all unless you search for cheap Half Board in isolated village in Sicily.
It is a family business
It is a small village with nothing to see but the sea. The apartment house is a 10-minute walk from the sea. Pebble beach, long, very clean water.The appartment house is not very modern, but very clean. Large rooms with large balcony. Breakfast okay, half board okay. It is a family business, so there are few staff and very slow. Almost no one speaks English. Nobody speaks foreign languages at the reception, so it's good to know a few words in Italian. Silence and peace if you just want to relax by the pool or be on the beach all day. An ideal starting point for hiking in the area.