Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Comfortable, spacious rooms - just a few complaints!
Opinión escrita el 2 de Agosto de 2021
Room was comfortable, everyone we encountered was nice, and the location was right for us (visiting family in the area). TV options are good. And wifi worked well. The one bedroom was spacious with a full kitchen including dishwasher and a full size fridge. Check out was quick and easy and our bill accurate. We stayed a week but would have been comfortable for an even longer stay.
I fully understand the staffing situation this summer, but they don’t have daily housekeeping (which is fine in a Residence Inn except that multiple people told us they did, and they didn’t provide enough shampoo/conditioner/coffee for a family for several days. If there’s not daily housekeeping, I want to know when to expect it.
The room was missing a LOT of standard items when we checked in - no clothes hangers, missing wastebasket, no bedding for sofa bed, no coffee mugs, no Do Not Disturb sign, only three towels for 4 people, only 1 shampoo/conditioner/soap for 4 people. We gave a list to the desk the first morning we were there and he wrote it down but they still didn’t bring the missing items so we had to track someone down when we returned late in the evening.
It’s past time to bring back breakfast. If it must be grab and go, then they should consider expanding the hours and make coffee available all day. We couldn’t even find people at the desk the two times we tried to get breakfast, which I know is a reflection of staffing problems that everyone has this year.
All that said, I’d go back when visiting family there,
Comfortable stay with great front desk service!
Opinión escrita el 28 de Julio de 2021
We had a very comfortable stay at the Residence Inn Westford and were particularly impressed by their responsive customer service. When we first checked in, we did not get a great room (our room had a view straight into a wall and air conditioning unit). The next morning, we requested a better room and they gave us another option with a much better view which was great. One small drawback was that they still had not started back up their breakfast buffet. They did have some food options that you could pick up each morning from the front desk. On one morning, my wife was asked if they had soy milk instead of regular milk and one of the front desk employees actually offered to go to a grocery store and deliver some later that morning to our room. We were both very impressed by that and wanted to say thanks again for that great service! The rooms themselves were clean and comfortable as well,
Great Service, and Location!
Opinión escrita el 28 de Junio de 2021
I cannot say enough about the eagerness to serve from the entire staff. This is difficult to do in today's climate of "hard to find workers." You would not know it at this hotel. They are all working so hard to take care of their guests. They all have wonderful attitudes as they are so responsive. I have never "moved" into a hotel before for several months, and these people make me feel as much as home as I possibly could be!
1 Bedroom Queen Perfection
Opinión escrita el 15 de Febrero de 2021
I recently stayed for one week in a Queen 1 bedroom and it was fabulous. The entire hotel staff was lovely, so friendly and customer service focused and this makes all the difference! Overall, it was a generous sized space and I enjoyed having a full couch, overlooking the back woods on the property with television also within easy viewing, full kitchen including large refrigerator, dishwasher, microwave, electric cooktop and coffee maker, with cookware, cutlery etc. There was a full laundry room that I did not use. It’s so rare to find all of these amenities available in a hotel space of this price. The room also had several lamps of various sizes providing generous warm lighting, excellent quality linens and a very comfortable bed, located in a separate space from the main living area, with a door. The bathroom was nicely designed, excellent lighting for make up application and wall to wall mirror, sink separate from shower and toilet. The room was very quiet, I had a next door neighbor, but only heard the person coming and going from the front door. So many hotels have paper thin walls and thankfully this was not the case. It was nice to have a take away breakfast available at the front desk until I could receive my grocery delivery. Netflix, Showtime and other internet TV services were available, along with cable, and there was a second TV in the bedroom. Uber Eats and Door Dash offered many delivery choices and grocery delivery is available through Instacart or Amazon/Whole Foods. The hotel is located near two grocery stores, various retail, and several restaurants, but the property sits back far enough from the main road to be very quiet as a whole. I highly recommend Residence Inn Westford to anyone, staying for any reason.
Opinión escrita el 16 de Decembre de 2020
Second week within 60 days and the staff and accommodations gets worse. Traveling as a care giver for my granddaughter as my DIL works for a local company. Since November we have heard every excuse as to why the pool was not in operation. Every staff member had a different lie. One day, the front desk manager call a nearby sister prop to gain permission for me and a toddle to use their facilities. After I drove 20 miles there, the manager at the sister hotel stated that no one called him. After I was able to produce that actual name of the staff member he allowed me to stay. Our suite doesn’t have the proper utilities to use the kitchen and when asking for pots and pans and dishes, we are told many reason why we can’t get any. The table in the dining area is barely standing. We can’t get room service and have to empty our own waste cans. They expect top dollar and not offering services or amenities. Never again!