Based on 799 review
Select the date of your trip
Located in West Maui on Napili Bay between Kaanapali and Kapalua the condos offer breathtaking views of Lanai and Molokai Island And Family-Friendly Accommodations with beach access. Find Breathtaking Views And Family-Friendly Accommodations In West Maui. Offering stunning views of Lanai and Molokai these Napili vacation condos feature custom-made furniture and are set amid tranquil gardens with fragrant plumeria trees. Guests enjoy two swimming pools barbecue and picnic areas and nearby championship golf courses. A perfect location for spotting humpback whales in winter. \\-------------------...More details
Check-out ends at: 11:00
Pool and wellness facilities.
Reception servicesConciergeLuggage storage
Business Facilities / FacilitiesBusiness Center
WOW Have things changed
Reviewed 10 september, 2021
Just returned from our 16th visit to this property and for the first time I can say I am truly disappointed. The cost of our rental had increased about 30% and we were willing to pay this because, in the past, we have always enjoyed the property and the caring staff. We paid over $300 a night for our room and there were NO HOUSEKEEPING services available We were staying for 11 nights!. We emptied our trash, changed our sheets, swept the floor, exchanged our towels, bathmats and kitchen towels AND cleaned our bathroom with our own supplies, (Clorox wipes that i had luckily taken with me) because NOTHING was provided. When I went to the office to ask for three additional dishwasher soap packets , I was given two. The tile floor in our room was very dirty . Check out time is at 11:00 am and when we returned from the beach @9:45 a.m., we were locked out of our room. The hours in the lobby are greatly reduced, which doesn't make it easy to make endless trips for one thing and another. At the beginning of our stay, we were given black trash bags and told to strip our beds and put all linens in the bags outside our door before we left ( I felt like i was at summer camp). I realize COVID restrictions are in place and we all want to stop the spread of germs, but NOT cleaning is NOT the way to accomplish this. Now it has become an excuse for poor service. The resort , in general, seemed neglected. The lower pool was not clean and there was debris on all the stairs. This is not the NAPILI SHORES I know and LOVE. I hope things return to better times soon.
Most welcoming resort
Reviewed 9 september, 2021
Most welcoming resort I have ever stayed at. The staff is what will make you want to come back again. We were treated like family. The room was spotless we were given A one bedroom room 210 B with an incredible view from the balcony of the ocean. If you want to see great sunsets this is the place. The gazebo restaurant and the restaurant in the lobby are absolutely the best places to eat at. The food is amazing and the service is incredible and the people will treat you like you are a family member. The five dollar mai tais were so delicious at happy hour and the macadamia nut pancakes were fabulous at the gazebo restaurant. It is right on the water with two great swimming pools and a Jacuzzi. The grounds are beautiful. It’s only a few steps to the sandy beach and you can swim with the turtles and have a great time snorkeling or just floating on Rafts in the beautiful Bay. Please stay here when you go to Maui.
Don’t Stay here!
Reviewed 27 july, 2021
The cleanliness of the rooms was very disappointing. There are ants everywhere! When I called to request housekeeping the lady at the front desk was extremely rude and told me I have to wait 3 days after arrival. I asked for fresh towels and she said it’s a $10 charge. Ridiculous! The rooms are dirty and the front desk is rude. Book somewhere else!
Among the Best Values on Maui
Reviewed 30 june, 2021
I loved Napili Shores. The location, immeditaly south of Napili bay, is fantastic. It's easy to get anywhere on the west side from there. Napili Bay is a quiet little oasis compared to the more bustling areas that stretch from Kaanapali to Lahaina. The grounds of Napili Shores are beautiful and well maintained. There is a section that is open to the ocean. I enjoyed sitting out there in the evenings to watch the sunsets. The room I stayed in was large, clean, and comfortable. Napili Shores seems to be one of the best values on Maui, and the location is fantastic. The only tiny downside is that the front office has very limited hours. If you arrive after 5:00 PM you have to call security to get into your room (which was not a problem at all). I had read about this in previous reviews and called to confirm, but otherwise this was not communicated to me by the establishment. So, this is less a complaint and more just information for future travelers. All in all, I loved my time at Napili Shores. I can't wait to go back!!!
Improvement Points for the Staff regarding malfunctioning rooms
Reviewed 20 june, 2021
The staff is the exception to the property. Our keys were continuously demagnetized during our stay in A105. On checkout, we walked two times to the front desk to change the keys: none worked. I called the front desk and asked maintenance to come down: nobody came, and I was told I wasn’t there—despite sitting right in front of the door. I asked if we could have a late check out at 12pm, since I had been having this key issue since 9:30am and walking back and forth. The gentleman on the phone only gave a curt reply. If your door is malfunctioning, don’t you think you should give people their time back to pack? Eventually maintenance did show up without a word. The staff needs to be retrained: not even an apology.