The Palms Resort of Mazatlan

Starting at

$ 51

TripAdvisor Review

Based on 449 review

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This hotel boasts a beachfront setting in the Golden Zone of Mazatlan. It is set overlooking the area's 3 stunning islands. Close to major attractions, this hotel is ideal for travellers who are seeking relaxation, as well as those who are eager to explore the area. The international airport can be ...

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Property Info

This hotel boasts a beachfront setting in the Golden Zone of Mazatlan. It is set overlooking the area's 3 stunning islands. Close to major attractions, this hotel is ideal for travellers who are seeking relaxation, as well as those who are eager to explore the area. The international airport can be found just a 35 minutes' driving distance away. Within walking distance, guests can experience the popular attractions such as Punta Camaron Beach, In Zona Dorada, El Cid Country Club Golf Course and Sea Shell City Musium. This wonderful hotel comprises tastefully-designed guest rooms, which are spr...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
GymnasiumAcrylic protection between customers and employees in the main contact areasContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryTemperature measurement available to customersEmployees wear personal protective equipmentEmployee temperature is measured frequentlyMasks available to guestsimposition of interval between guests' stays 24 hours24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CProtective clothing available for guestsFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesWheelchair access (there may be some limitations)Coffee / tea in common areasReception with wheelchair accessSupport for excursions / ticket purchaseIlluminated path to the entranceMultilingual teamUmbrellas by the poolBreakfast available (surcharge)Bar / LoungeTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this resort include complimentary wireless Internet access, Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourFree self parkingEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sSpend the day on the private beach or dip into one of the 2 outdoor swimming pools. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shopTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Pamper yourself with onsite massages or enjoy recreation amenities such as a health club. Additional features at this hotel include complimentary wireless Internet access, concierge services, and weddPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.ConciergeConciergeCheck-out hourCheck-out hourNewspapersConciergeSun terraceNewspapersClothes dryerTowels and bed linenGimnasioConciergeTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesSpaConciergeTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this resort include complimentary wireless Internet access, Take advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this resort include complimentary wireless Internet access, Dining areaSpend the day on the slopes, or enjoy other recreational amenities, which include ski-in/ski-out access. This aparthotel also features complimentary wireless Internet access and tour/ticket assistanceTowels and bed linenAcceso a pisos superiores solo mediante escalerasGrill/BBQEnjoy recreational amenities such as a health club and an indoor pool. Additional amenities at this aparthotel include concierge services, wedding services, and a fireplace in the lobby.Clothes dryerPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a nightclub,Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this resort include complimentary wireless Internet access, Elevator
Pool and wellness facilities
PoolOutdoor Pool
Business Facilities / Facilities
Meeting Rooms
several
Elevator
Reception services
Safe boxLuggage storage

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    166

  • Very Good

    155

  • Good

    71

  • Reasonable

    33

  • Bad

    24

Travelers profile
  • Business

    30

  • Couples

    136

  • Solo travel

    14

  • Family

    134

  • Friends getaway

    47

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Nope

Reviewed 24 june, 2021

Watch out for the bait and switch. We booked an ocean view suite and they tried to give us a regular room. After having to re-prove our suite reservation it took about 20 minutes for them to agree. And then we were told it’s be another 20/30 minutes before our room was ready. We checked in at 3:10 pm So as we walked away the concierge came up to us and offered us a complimentary breakfast. That’s all she said. We assumed because they messed up our reservation and we had to wait for our room. We show up the next day for our free breakfast only to be told it was a 90 minute time share meeting. What a bunch of crap. In the suite, there was a tiny coffee maker and enough coffee for 1/2 cup for 1 person. It was like pulling teeth to get more coffee. The manager even came up and told us the housekeeper said she’d left extra. I showed him that she had not. She was there as well. Even then, we never got what we’d asked for. They cleaned our suite and took all the towels. It took a couple of hours to get any towels. (We has been on the beach all day and were wet and sandy waiting for towels) They also took the wash cloths that I brought from home. So no. Never again. Also it is a noisy hotel and the days we were there it’s was 50% children which is fine if you like kids. That mistake is on me not the hotel. I didn’t research enough on that.

chefjulie

Golf Visit With Friends Oct 2019

Reviewed 18 july, 2020

I have been staying at the Palms for years including when it was the Holiday Inn Sunspree. I wouldn't stay anywhere else. I brought along 2 golfing friends who had never been to Mazatlan. Everything was great except the hardness of the beds. I had warned them and they thought no problem but did find the beds hard. I bring my own foam mattress pad so it's not a problem for me. The price of the rooms is great, the ocean view fantastic and the staff is always great. I wish they still had happy hour at the restaurant. Periodically they have convention groups of young people that may stay for a few days and I try to find out when and avoid those times. I have been there during one or two group meetings over 20 years and the kids were polite and did not ruin the vacation. I love the proximity of The Palms to the El Cid Golf Course, that can't be beat! One other suggestion I have is that they update their exercise equipment in their small workout room.

csquare

Gone downhill and it was a big hill!

Reviewed 21 march, 2020

Really sad to see this property slide into a poor hotel choice in Mazatlan. Our 5th time staying here and our last. We switched hotels after a week into a two week stay. Were were in a suite #628. Beautiful oceanfront view... BUT noisy big time 3 of the 7 nights we stayed. What made us move was the all night beer bash in front of the hotel. 50 or so college age really did stay up to see the sun rise! Loud! Spoke to manager and she was not helpful so we left. Restaurant ok only but great views! Alberto a wonderful waiter. Rooms old and worn out. Much better hotel choices around.

greg B

Great Mazatlan Hotel

Reviewed 25 february, 2020

There are many reasons I like the Palms Hotel. The first is location is in the golden zone centrally located. The rooms are clean, and the air conditioner gets as cold as anyone could ever desire. The times I have stayed here I have had a room with two double beds, a small refrigerator, a Hotel size coffee maker, small table 2 chairs, a desk with one chair a flat screen television about 36 inches, a safe and ironing board. The television channels for English speaking folks are Fox News, CNN international, TNT, A &E, Cinemax and Fox. The bathroom has a huge shower, a single sink a blow dryer and they supply soap,shampoo and cream. I like the fact that the sink, toilet and shower are in one room. So I can get dressing without waking my husband. The hot water gets very hot and the water pressure is good. I mention this because I saw a post that said the water pressure was poor, it is not . The swimming pool is an infinity pool that looks out over the ocean. The pool was entirely too cold for my liking. One restaurant is located overlooking the beach, and the other is in the lobby. The food is pretty good although not excellent. The service is excellent. The staff is so friendly, especially around the pool. They have a small store in the hotel that sells, soda, chips, hats, toiletries, toys etc. and the prices are reasonable. This hotel used to be a Holiday Inn. It’s an excellent deal, clean and nice.

charlottepA6595LU

Needs to improve waiter service

Reviewed 20 february, 2020

Did not realize when I booked this is the old Holiday Inn where we stayed 13 yrs ago..Was happy with front desk service and fantastic maids on our floor and the great bellboys. Room was clean and comfortable and view of ocean was amazing. The breakfast restaurant was disorganized and they kept getting our order wrong or bringing tortillas after food was cold. The Sunday we had 5 people serve us and get the order wrong. Tried to order room service 5 times and they only picked up the phone once despite front desk assuring us it was open till 1 am. Pool service was practically non existent. One of the waiters Alberto seemed angry and refused to talk. He tried to open my diet coke can and it fizzed so he got mad and chucked it in the bush. I tipped 20% and he just said ok. Did the same today at lunch. Never smiled or said thank you or gracias for tip. He never asked if everything was ok. Chilo was a good waiter we had 1st breakfast and served me at the beginning of lunch today. Angry waiters who obviously hate serving customers need to change jobs. When I brought this up to the manager he offered a free breakfast if we stayed there next year. Not good enough. Will stay next door where there is better service. Lobby was empty of furniture but was filled by the time we left. Nice new modern furniture and they were putting up lights today. Funny some of these waiters were there 13 years ago and were not friendly then either. If management worked at improving the waiter's attitude and service this would be one of the best places to stay. Also towel lady was sweet.

NorthVancouvergirl