Novotel Medellin El Tesoro

Starting at

$ 123

Lobby Sitting Area
Room
View from Room

TripAdvisor Review

Based on 794 review

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Atton El Tesoro Medellin is the new proposal of Atton Hotels, recently inaugurated on May of 2018. The hotel boasts an ideal location, within Parque Comercial El Tesoro, the most important business and shopping center in the city. With direct access to exclusive clothing brand shops, spacious green ...

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Property Info

Atton El Tesoro Medellin is the new proposal of Atton Hotels, recently inaugurated on May of 2018. The hotel boasts an ideal location, within Parque Comercial El Tesoro, the most important business and shopping center in the city. With direct access to exclusive clothing brand shops, spacious green areas, services and a commercial zone. This modern hotel has been decorated in a simple yet elegant way. It offers 238 illuminated rooms with a wonderful view of the city, completely soundproof, provided with Flat-screen TV, minibar, safe-deposit box, free High-speed Wi-fi, 24-hour business center, ...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge
Electric vehicle charging station

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    545

  • Very Good

    174

  • Good

    37

  • Reasonable

    18

  • Bad

    20

Travelers profile
  • Business

    345

  • Couples

    177

  • Solo travel

    39

  • Family

    142

  • Friends getaway

    61

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Absolutely shocking

Reviewed 3 december, 2021

Absolutely shocking service and did not even have to stay at the hotel. I made an online reservation for 2 rooms for an 8-day stay with the family in 3-weeks time. There were no issues booking a king for the parents and a double for the kids. However, when I called the hotel to request interconnecting rooms (or at least rooms near each other) the proverbial wheels came off. Their response, in no uncertain terms, was that it would be subject to availability on the day. I explained, that surely they should be able to check today whether there would be availability on the day of arrival. Hoping for better service I contacted the Accor line (Novotel’s parent); I was told again (in a nicer way) that availability of interconnecting rooms could not be guaranteed; the icing on the cake was being told that at a Novotel one should not expect the quality of service of a Fairmont. I proceeded to have the same conversation with Marriott. They also told me, albeit in a much nicer way, that availability of interconnecting rooms could not be guaranteed BUT BUT BUT that she would check and see what they could do. A few minutes later she confirmed that indeed I could have interconnecting rooms and that they were now guaranteed. No prices for guessing which reservation got canceled and where we will be staying…

Nos_qui_sumus

My experience in this hotel

Reviewed 5 october, 2021

The hotel is very nice, it is very modern it has a good location the rooms are quite large it has services such as internet connection, gym , conference room restaurant where they offer a delicious buffet-style meal or special dishes, spa with massage services, a bar with a variety of liquors and a pool that is very well located since it is on the top floor of the hotel and offers a view of the entire city in addition to this is that it is a pet friendly hotel that is, they allow the entry of our pets as The only bad thing is that the waiters sometimes do not pay very good attention

yuliethfernandas

Excellent location with great access to the treasures of El Tesoro

Reviewed 19 september, 2021

I have tried a few hotels in Medellin and I LOVED this one because of the location. Having access to the mall El Tesoro is so convenient because of the easy access to so many breakfast, lunch, dinner, cafe spots (and shopping of course). The hotel also has a nice restaurant called El Almacen as well as a rooftop bar with great views (but sadly very limited food menu otherwise great spot to dine too). The staff is friendly and helpful. Special thanks to Bryan, Oscar and Gloria (housekeeping)!

andresd257

Great location horrible staff

Reviewed 11 september, 2021

Me and my wife needed to be in Medellin for a week. We split our trip between 2 hoteles. This one have a great location next to the shopping mall. But the staff of this hotel destroying it. From the recaption that act with impudence to the breakfast. Specify one worker name Vanessa that work in the breakfast she acting like you trying to steal the food. Anyway if you looking for the mall and easy excess and you don’t care from customer service use this hotel. I will not use it again. There is much batter hotels in Medellin and some of them even cheaper

C8974BUtomv

Awful Customer Service

Reviewed 26 august, 2021

This hotel exemplifies all that is the wrong with Colombia, specifically a lack of customer service or professionalism that you would see in other countries within a hotel of this calibre. On the surface, it appears nice and modern, yet service is what ultimately makes a good hotel. English is barely spoken and doesn’t even seem to be a requirement to be employed here. The gentleman who checked my parents in was in a bad mood, very unfriendly, and unprofessional. The location is good by El Tesoro but that is all. There are so many other issues that I can’t even get into. I understand practical COVID protocols, but not allowing family members to accompany you someone to their room to ensure everything is alright for 5 minutes seems idiotic. I almost wanted to throw $80 in the guy’s face to get an extra room for the 5 minutes and show him what I thought of him and his idiocy. There seems to be no space for discretion or logic in this country. Obviously what they’re doing isn’t working, and they’re trying to put lipstick on a pig for show. I won’t be coming back to this hotel or Colombia again.

camerons250