Packed Bar area turns off lights on customers!
Reviewed 24 April, 2021
9 pm Friday night, bar is crowded with many (50+) paying customers. Boom, last call, and then they start turning off the lights. The next night the same thing... 9 pm done. What is the deal, don't businesses want to make money anymore? I've never been in a packed bar at nine at night and was told to beat it. It's not like this is some junk place...this is part of Marriott. And we are in WI where most bars don't close until at least 12 or 1 am. To top it off the hotel manager went around and kicked us out of every spot we tried to hang out and talk. I will let all my friends who book rooms for teams to NOT stay at this hotel.
Reviewed 10 April, 2021
Pool and hot tub were pretty small and filled up a lot of the time, no microwave in room and wouldnt allow heating up any leftover's in the only microwave located on the first floor, dont allow you to hook up any gaming devices to their TV's so if something's hooked up volume is maxed out with no way to turn it down, fridge in room was pretty small and couldn't hold any more than a 12 pack of beer, room and bathroom were nice but all the little things kind of ruined it for us, probably wouldnt pay to stay here again
Comfortable bed in a loud, dirty room
Reviewed 23 November, 2020
Check-in was smooth. Staff informed me I was getting a room facing the rear parking lot (not as much traffic noise). Was put in the closest room to the Interstate, but yes it WAS facing the rear parking lot. Refrigerator was turned off and stank. Green straw in the AC/heater vent. No amount of white noise could cancel out the traffic noise! Got out of bed to take a shower, only to find 6-8 strands of long dark hair in the tub. So much for "enhanced cleaning." But damn, that bed was comfortable!
Reviewed 21 June, 2020
This was our first hotel stay during COVID. We felt reasonably safe, the front desk staff usually were wearing masks, but they also had a good Plexiglas barrier so there was minimal exposure. We only saw two other guests during our stay, one wore a mask, the other did not.
We had no housekeeping during our stay, but we saw housekeeping in the hallways, making up rooms without masks.
The room was fine, not overly large, but nice. Only minor complaint is that the shower seemed unusually narrow. The concierge lounge was closed, and we assume the gym and pool were also.
We would stay here again with no hesitation.
Untrained or poorly trained Housekeeping, great Fitness center
Reviewed 22 February, 2020
Room Spacious with a King size bed and a large window (even though it had a blah view of I-41 traffic and buildings next door). Had 3 hooks for coats, jeans etc. which was a nice touch. Electrical outlets and USB ports at logical places. Surprising lack of shelf space to store clothes (I stayed for 5 nights). Not sure why they felt they had to skimp on that! WiFi worked well throughout my stay. No password.
Pantry My room was located next to the Pantry on the 5th floor. This serves as a 'lounge' and was fairly well stocked with snacks and eats plus a Cappuccino maker. The coffee machine puts out luke warm Cappuccino or a Cafe Latte which completely misses the point. Tried and verified this numerous times through my stay. They put out some fruits, yogurt, cereal and breakfasty things in the morning, so I did not have to go to the restaurant downstairs. This was a very nice and welcome feature of the hotel.
Bathroom Well appointed with a nice set of amenities. No place to hang up a hand towel. This is glaring in its absence. The shower has an overhead 'rain shower' option. I tried this and it ended up being a rain drizzle option and completely missing the mark !!! The day I checked in, the Tissue dispenser had blue color tissue in it. To the average housekeeping staff this should be a CLEAR INDICATION that the box is almost empty and needs to be replaced. There were a total of 3 tissues in it !!! Completely lack of attention to detail or mere laziness. There is a hook in the bathroom with a sign that says if you hang your towel here, we wont replace it. I wanting to be environmentally friendly hung up my towel on this hook for 5 straight days. They ended up taking my towel on 3 out of 5 days. Worse yet, they took it without replacing it!!! On the last day, I was wondering if I will have any towels left for my shower the next morning and fortunately they 'replaced' it and not just 'remove' it. Dont make pseudo promises of 'saving the earth' when you dont intend to keep it.
FItness Center One of the best equipped Fitness centers in a hotel of this size that I have come across in a while. Several treadmills, exercycles, weights, kettle weights, floor mats, pull up bar and other accessories that leaves hardly anything to be desired. Well done !!! Has a nice pool that I saw hardly being used in the time that I was there. I made full use of it!
Elevators Among the slowest elevators I have seen in hotels. Takes forever to get to you. On one day, I got in the elevator and pushed the button for my floor. Nothing lit up. Pretty soon, nothing happened when I pushed any button. The entire panel went dark. Plus the doors shut. The elevator did not move but I was trapped. I pushed the 'alarm' button and it seemed to do something but could not talk to anyone. I finally banged on the door and made some noise to have someone come rescue me. I was the only one in the Elevator and fortunately I am not claustrophobic. If I had other people in the elevator, it could have turned out different.
Checkout As a Titanium member, I typically have my receipts emailed to me. So I merely handed the key card into the reception and walked away. I was surprised to see a charge on my bill from the restaurant. I had never set foot in the restaurant. I emailed the hotel to have this charge removed. No response. I called the front desk and brought this to their attention. They said they need to check with the restaurant and called me back and still no resolution. I told them how can I be charged if I did not visit the restaurant. A day and a half later, there is no response and the matter remains unresolved.
Would have given this place a higher rating, but if they want to Nickel and Dime me for $8 that I had nothing to do with, they have bigger problems.