STAY AWAY!!!! Scammers, Liars and THEIVES!!!
Reviewed 7 September, 2021
This organization has VERY unprofessional (see: lying) employees and bad business practices. I pre-paid for 4 days of a hotel stay online with BOTH the occupants’ names (myself and my friend); this hotel did not let my friend check-in because they could not find his name attached to the reservation and made him book a completely separate reservation/pay for an extra day. They also said I needed to send an email as to why I didn’t show up the day of check-in or they would cancel my reservation. When I arrived the next day to check-in myself, I showed the "manager" the original reservation which clearly showed BOTH our names and the email I sent. They LIED and said they would have let my friend check-in if I had just sent an email before my friend booked his second reservation (neither he nor I was ever given this option). The thing is; I have the entire conversation recorded on my phone which clearly proves they are lying. STAY AWAY! This place is run by unprofessional scammers. Aside from that, the room was DIRTY: there was lipstick on the pillow-cases when we arrived! (see photo)
The filthiest hotel I have ever stayed at
Reviewed 21 June, 2021
Had to stay here because of a emergency with our previous hotel. Thank goodness we did not stay in our room for long during our trip because the room looked like they havent't cleaned it in months. The floors hadn't been swept or mopped, the bathroom sink did not drain, and the walls had scuff marks all over them. The bed did not have a comforter, just sheets. Every night we were there the guests had late night pool parties until at least 4am. On saturday the pool party lasted until 7am (!!!!). We did not get a single night of rest in this hotel. They also will not come and clean your room until you leave so it is up to you to get new towels everyday and they will not store your luggage for you. Do not stay here if you want to enjoy your trip away!
Screaming at 4am and disgusting rooms
Reviewed 28 May, 2021
First of all, looks like there’s blood in the fridge and print on a door, don’t go there if you plan on getting a restful night. Screaming at 4am, even 2pm, banging on the doors, 3 nights in a row! After that we just left. Cat calling at the pool. Don’t even feel safe when locking the doors when there’s 5 guys cat calling you and girls trying to fight 2 doors away from you. A bit ratchet honestly. Didn’t look at the reviews before coming and I’m seeing a lot of people with the same experience with the cleanliness of the place. Floors are absolutely disgusting you have to walk in your sandals. First time I’m ever writing a review somewhere but it had to be done !!!
Terrible service, cleanliness worrisome, good location
Reviewed 14 April, 2021
I'll start off with the positives. The location is great, you're a 5 min walk from the beach, and there's a grocery store close by. The room was bigger than it looked in the pictures.
The bad; the room was located a 15 walk from reception (no shuttle service, no warning), it wasn't too clean (which is especially crucial during a pandemic), there weren't enough supplies and no one ever came to replenish (towels, soap, etc.). We upgraded to a room with a washing machine. However, the washing machine wasn't functional. The receptionists placated us all 5 times in which we called but never followed through on their word. We tried to contact the manager, who was also dismissive. The keys are magnetic and stop working if they're placed close to a phone, so we had to inconveniently walk over back and forth to the reception after a long day.
WORST EXPERIENCE EVER
Reviewed 7 April, 2021
Everything is said in the pictures I will definitively attach, the room was extremely filthy. And don’t even get me started on the workers. Don’t bother trying to call, the front desk workers will just sit and listen to the phone ring and when they get tired of that, they will hang up the phone on whoever is calling, actually watched this happen. The room was so bad that we could not even stay the first night, the front desk worker wasn’t surprised when we told him the problem, was super sketchy to leave, saying they couldn’t “check us out” and gave us a number that didn’t work to get a refund, still have not heard anything back from them. YOU KNOW ITS BAD WHEN THE FRONT DESK WORKERS TELL YOU TO TAKE PICTURES OF HOW DIRTY THE ROOMS ARE. I never write reviews but this truly was one of the worst experiences of my life.