Check-out ends at: 11:00
3300 SW 27th Ave, Miami, FL 33133, USA - Miami, Florida - U.S - 33133
Check-out ends at: 11:00
Reviewed 27 may, 2022
We had a great stay and the staff is very helpful and friendly. The pool was great. Our room was very nice. Walking distance to many nice restaurants. Very clean. We arrived early and had no trouble checking into our room upon arrival
Amazing service and U Miami graduation!
Reviewed 19 may, 2022
Amazing service and extra special graduation! 2 thumbs up for the Ritz team with special kudos to Yasmin and Marcella who went the extra mile to help us celebrate our U Miami graduation! They brought their OWN decorations and window pens to decorate the room for our son! Wow! I hope management recognizes these amazing women! We are Ambassador level Bonvoy members and we’re beyond impressed!
Reviewed 18 may, 2022
We were staying at the hotel to attend our son's graduation. The hotel was very busy because of the graduation. Since I had booked the room so far in advance, I was hoping for a better room when we checked in. I spoke to Julissa at the front desk and she was able to get us into a better room that evening. When she found out we were there for graduation, she arranged to have Yasmin at the concierge decorate our room for our son. The decorations were OVER THE TOP great!! Julissa gave me her personal cell phone and checked in with me several times during our stay to make sure we were happy with the room and the decorations. Yasmin also followed up with me to make sure my son liked the decorations. They really made our stay and the occasion more special for us!
Room 419 / Platinum Guest / Unacceptable
Reviewed 16 may, 2022
The hotel is empty on a Sunday night, and I am here for business for three nights. They stuck me in Room 419, which has to be the absolute worst room in the whole property. I am platinum and will probably be titanium this year. Room 419 is less than six feet above several heating / cooling machines that whir like you are in a wind turbine. (I have a video of the horrible noise.) The headboard is against a draped window. (Picture below.) For an hour, I rolled around trying to sleep until I called to demand a new room. Room 419 has no business being a room and should be a storage closet. (And when I called, I had to use my cell phone because the phone wasn’t working.). The front desk knew what my night was going to look like. I last stayed at this hotel in February and had a lovely experience and spent a good chunk of money. After being less than helpful and offering me the “option” to move, the front desk clerk said she found another choice. She brought up a key. No apologies for putting me in this situation, just claims of ignorance. As she has me open the new room, she sheepishly tells me that it is an accessible room. You have got to be kidding me, I said. The only two rooms were that one and this one? Of course, there were lies about not knowing what was available when I checked in. (I checked in online at 3 pm.). Yes, in a completely vacant hotel, these are the only two rooms available of the kind that I had to book — through my job and corporate rate. For the unaware, platinum means an upgrade when available. Again, the hotel is obviously close to empty. Except for my neighbor who is blaring some action movie — but that is better than a wind turbine. I am in my pajamas (short shorts and a tank top) with no bra. My stuff is unpacked. I throw all of my stuff together, pissed that I was supposed to be asleep already for a stressful week ahead. Now I am wandering the halls with my alarm going off in four hours. Not Ritz-Carlton behavior. Absolutely unacceptable. If it weren’t midnight, I would be heading for the door. And remember — Room 419. This is why I started staying at Hyatt’s.
Not your usual experience at a Ritz Carlton
Reviewed 22 march, 2022
Definitely not your usual high quality Ritz Carlton. Room not cleaned until after a 5:00pm call from us to the front desk. Our room was missing a lamp, robe, and was not fully stocked upon arrival. We have stayed at numerous Ritz Carlton hotels, and this location doesn’t provide the same luxury or 5 star experience. Arabella restaurant was excellent though. Wish they were open for lunch.