Mercure Box Hill Burford Bridge Hotel
More details
4
Quarto casal clássico, 1 cama de casal
Max. 2 adults and 1 child
2
Quarto casal superior, 1 cama de casal
Max. 2 adults and 1 child
2
Privilege, Quarto casal, 1 cama de casal
Max. 2 adults and 1 child
4
Quarto duplo clássico, 2 camas de solteiro
Max. 2 adults
Property Info
Check-out ends at: 12:00
At the Foot of Box Hill - Dorking, England - UK - RH5 6BX
Property Amenities
Check-out ends at: 12:00
Guest rating
TripAdvisor
Travelers rating
Excellent
384
Very Good
238
Good
151
Reasonable
110
Bad
99
Travelers profile
Business
171
Couples
293
Solo travel
32
Family
225
Friends getaway
133
Scores Summary
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Amazing Hotel. Amazing staff.
Reviewed 15 january, 2023
I absolutely love this hotel. The staff are so friendly and welcoming, I feel at home when I arrive. Clean, spacious rooms, private, balcony, amazing bar, late check out, staff are so accommodating, amazing pool. I enjoy my stay and am a regular customer. Amazing hotel.
Ziggy1990
Disappointing
Reviewed 21 december, 2022
Housekeeping needs some working on. Stayed for 1 night while attending a nearby social event. Checked in and went to drop bag. Temperature control had been set by housekeeping to warm up the room which is fine but set at 30 degrees so was like entering a sauna. Took an hour with windows open to get to a comfortable temperature. Returned late from event to realise that bed had only been made up with a base sheet but nothing on top (duvet etc). Not particularly fun chasing night manager at 1.30am for 45 mins to get one delivered.
158famh
Is there anybody there??
Reviewed 14 december, 2022
Tried and tried to get through by phone. One recorded message after another. Had to give up in the end. This used to be a well run, unique hotel. Now part of a corporate blob. The absolute opposite of a "personal' experience. Ideal for a Franz Kafka weekend.
GMCAD
Awful
Reviewed 11 december, 2022
Staying at this Hotel at the bottom of Boxhill December the 11th 2022 We were attending a Charity Christmas event nearby and it was a convenient location for us to stay. Up to 20 of our friends also staying in the hotel. We allp agreed this Hotel needs updating and some TLC very tired and a bit rundown. Our main issue was the Heating our rooms were Freezing so cold we couldn’t shower due to the temperature in the room. We couldn’t wait to leave. A very bad experience. If I could I would ask for a full refund. All our friends had the same experience. The good points are the location and the breakfast was very good. Watch out for car parking restrictions and payment. Think this is a new system you must register your number plate to avoid any fines. Bar staff seem to need some training making coffee and serving drinks. Steve Uk
s a
Shocking they don't answer or reply
Reviewed 8 december, 2022
Not able to call the hotel as they don't answer. Not able to email hotel as they don't respond. I have booked a Christmas package for dinner on the 25th at 12.30pm but I can't check inn my room until 2pm with my doggy. So I have booked for a chrstmas dinner which I can't even attend. As they did not tell us when we booked that we couldn't check in until after christmas lunch. This has been a total waste of my time and money. Its been a nightmare having to drive twice already to the hotel to talk to someone as they don't pick up phones. I'm not able to book my Christmas lunch options. Although without them checking my room inn early, I won't be able to attend this with my dog. This a joke the way the Christmas lunch stuff has been organised. The previous reviews are awful. I want my money back and not to attend this disgrace show.
jodiekennedyk