Check-out ends at: 11:00
225 3rd Ave S, Minneapolis, MN 55401, USA - Minneapolis, Minnesota - U.S - 55401
Check-out ends at: 11:00
Reviewed 7 august, 2022
Because of work and leisure we travel a lot and our experience in this hotel has been the worst. They’re totally understaffed but they charge you top dollar. Staff weren’t helpful or nice either. Avoid staying here if possible.
Did yourself a favor - find a hotel with drawers to put your clothes in
Reviewed 29 november, 2021
Some of the staff is fine. I’m not sure how Marriott does its ratings anymore, but this is not a Category 4 hotel. There aren’t even any drawers in the hotel room. We’re living out of a bag. Our first room smelled incredibly musty. So we asked to be switched to another room. It was also musty. I guess it’s just a musty smelling hotel. I submitted a request for towels this morning at 8:53 this morning. It’s now 11:26 in the evening and we haven’t received those towels. As Marriott Bonvoy Gold Elite members, we expected a much different experience. Do yourself a favor and skip this hotel.
Extra good service!
Reviewed 31 october, 2021
Was here for two nights business meetings with a group of 14. Meeting facilities were perfect for us. Everything was prepared as we had asked and staff came by frequently to confirm if anything else was needed. Catered lunch was prepared well, tasted great, and plenty of it. BEST surprise was my missing laptop power cord was sent to my home address by the hotel staff. I had not realized I left it at the hotel. Above and beyond. Thank you!
Great customer service!
Reviewed 13 october, 2021
Stayed at the hotel for a wedding and the facilities and rooms were great, but what really stood out was the extent to which the staff went to make us happy. I confess that due to some requests from my wife, I was not an easy customer. The staff in general, and Chad, the customer experience manager went way above and beyond to make sure our stay was perfect. There are a lot of great hotels available, but few exceed all expectations around customer service and desire to please. I HIGHLY recommend the Renaissance Minneapolis Hotel, The Depot for anyone planning an event or just coming in for business.
Reviewed 30 august, 2021
This is a fascinating hotel and I enjoy it every time I stay in Minneapolis. The atmosphere is fun and the service is always great. This time, I left behind an audio recorder at the convention I was attending and I want to give a special thanks to Ryan Hartung who helped make sure it was returned to me in Florida. Thank you to The Depot for being a very bright star in Minneapolis!