Check-out ends at: 11:00
64 S Water St, Mobile, AL 36602, USA - Mobile, Alabama - U.S - 36602
Check-out ends at: 11:00
Please look elsewhere and save your money
Reviewed 10 january, 2023
I should have posted this review sooner, but I was foolishly hoping to work with the hotel on a refund. Be highly aware before booking a stay here. The rooms are costly, and if you're like me, you may not get one and still be charged. I had a wedding to attend at 4:30, and the hotel check in is at 4:00. I was driving 5+ hours out of town and called the hotel in advance for an early check in. They could not guarantee it but told me to come in around 2:30, and something usually opens up. I arrived at 2:30 and was told it wasn't ready just yet, but to go ahead and valet my car and take out my bags. They wrote my name on a keycard sleeve and took down my phone number. 4:00 came and went, and I ended up getting ready in the lobby bathroom. I returned several hours later and was just given the terrible customer automated response, "sometimes that happens and we're so sorry that happened". I asked why I wasn't notified and was told if I wasn't happy I could not take the room and seek a refund. She repeatedly stated that "i'm not talking to you" after I asked the 1 question. I never got the keys, and did not step into the room I paid for. After the ordeal I found out that people who booked after me with the exact same room ended up getting their rooms immediately. After returning home I called the hotel and was told they were working on it, looks like that was just a tactic to get me to give up. Almost $300 gone for the room and paid $25 for the valet. I would advise looking elsewhere.
Very very good
Reviewed 1 december, 2022
We stayed a couple of different times and fully enjoyed it. Great location with excellent views. Service good and friendly. Liked the fact that you could self park next to the hotel as well as valet. Room very nice and comfortable. Overall very good.
Stress-free & very safe stay for dance competition
Reviewed 7 november, 2022
Everything about our stay was really fantastic! The staff, in particular, were all amazing! I wish I remembered people’s names…there was a waitress at the sit-down restaurant who was very kind & treated us so well even though a large group bombarded them pretty late one night after a dance competition. Also, a young man working in bell services went above & beyond for us! We had a lot of luggage, he offered to take it to our car for us, load the car & re-park it until we were ready to leave. Also offered to put ice in our cooler for the trip home. It was like this the whole time, staff was just amazing!! We enjoyed our stay for the dance convention & hope to visit again in the future!
Reviewed 4 november, 2022
Best hotel in a long time. Awesome service and nice people. Hotel and ride to port deal can’t be beat. Will do this package again on the future. Definitely a great deal. Room comfortable and clean. Beautiful place to stay. Think about it. You get to stay in an awesome place and rest and don’t have to pay parking fees.
Nice for an extended stay
Reviewed 3 august, 2022
Very nice rooms. Comfortable bed. We were a week long stay. The room service visited frequently to ask if we needed anything. A nice thing in these COVID times. Great bar. Food was good, but the service was strained due to the large number of people there for a convention. Staff was very helpful. On the river for a nice view and convenient to downtown. The 28th floor concierge lounge is a nice feature.