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The hotel is located on the coast at the midst of luxurious tropical gardens. The complex affords its own white sandy beach that spans almost 1 km. The centre of Montego Bay is roughly a 15-minute drive away, whilst Ocho Rios is 1.5 hours away. This all-inclusive hotel comprises a total of 524 rooms and 26 suites as well as a garden and terrace. The facilities include a lobby with a 24-hour reception, a currency exchange facility and a hairdressing salon. Guests can take advantage of meeting rooms, an Internet connection and a laundry service. Moreover, a wide range of drink and dining facilit...More details
Check-out ends at: 11:00
Sadly, a big let down :0(
Reviewed 16 january, 2022
We have just returned from this resort having spent a week there as a small family. We are the least fussiest people ever when it comes to travelling, eating and hotels etc but sadly the reviews on here that are of a negative nature we tend to agree with :0( The good points: The weather - amazing, hot hot hot Sunbeds - shed loads, no need to be getting up at 5! (But this could be because it wasn't fully occupied). The island - beautiful and relaxing (but you obviosuly have to swim back for drinks) Cleanliness - spotless everywhere, Inc. the pool. We found that maid service every 2 days was perfectly adequate. Evening entertainment - the acts were 1st class but there was nothing in the evening for kids which was a real shame. Pool Staff/ice cream lady/maintenance and cleaners all lovely, engaging and chatty. Pool Towels - can change them as often as you want, no need to take your own. Seafood Restaurant - lovely food and staff Gym - decent, we used it every day Now for the dreaded bad points: Staff - with the exception of those mentioned above, the rest were ALL extremely dismissive, unhelpful and rude. And I have no idea why. Tipping definitely makes a difference, but it really shouldn't. Bottle Water - non existent, this really was a big gripe for us as we all drink lots in the sun. Food - generally poor, same fruit every. single.day - melon and pineapple, and Bananas at breakfast. No variety, no real deserts as such and little choice across the board. The serving area looks big but it's actually two sides with a repetition in what's on offer. The salad bar is decent but 2 days into our trip the Covid rules changed and we went from self service to being served. Which would have been fine, had you not been made to wait endlessly for someone to staff the station you were waiting at, or been made to feel like you were asking for their weeks wages when you wanted another slice of tomato etc. It was really really bad! Drinks at meal times were never self service and you rely on someone passing by so you can ask for something and then it often doesn't turn up. I had almost finished my meal on more than one occasion before I was given a drink. We learnt to take drinks in from the bar prior to sitting down which solved the issue. It didn't feel like a restaurant setting at all. General appearance - the hotel accommodation is tired and really does need a massive refurb. The safe broke down twice, and the hair dryer didn't work, but as soon as it was reported it was fixed. The air con. units are ridiculously loud! Akin to an aeroplane taking off but you do get used to it. And if you are located in block 1 don't expect a quiet night as the noise from the entertainment area is so loud you may as well be trying to get a good night's kip on the stage! But again, we got used to it. Would we go back? No. If we had not had such good weather we would have been bitterly disappointed with this trip. There is no where to walk to outside of the resort, so don't expect a nice evening stroll out as its not that kind of place. The bar area is not one that is a sociable space either, and the seating for the entertainment was either the sunbeds or a row of chairs along the side of the restaurant which wasn't ideal. If you're in the slightest bit fussy avoid avoid avoid, you won't like it. If you can put up with stuff for the sake of amazing weather, a spotless pool and a beautiful island to swim to then it maybe worth a trip. But given that Jamaica is generally considered to be a luxury destination, we expected far better standards and gave actually been to significantly better all inclusive hotels in the Canaries and the Balaerics. One Good Tip - take your own large drinks cups as the glasses you are given are less than half pints!
Reviewed 14 january, 2022
This was my first time at this resort and i would never return what i realize the staff members are all about tips and your skin colour we tip great on our first couple of days but as days go buy we realize what the staff members were about so we stop. Our housekeeper was wonderful. but i think the hotel policy about cleaning every two days is ridiculous i think the hotel is trying to cut back also the wifi sucks all in all i would never go back
Best trip ever
Reviewed 14 january, 2022
I stated here for two nights and the stay was completely awesome. We were satisfied by the cleanliness and courtesies of the staff members. My mom, brother and I had to dance both nights as the entertainment was catching and fun. The rooms were peaceful and spacious so we got the well deserved rest from work back home. I want to give a special shout out to the F n B team. Mannn, the food was great. All natural Jamaican, better than most other properties we have been. We are booking way in advance for the following trip.
Reviewed 13 january, 2022
This was my fourth time taking a group of students to Jamaica. Working with the people at the Holiday Inn Resort is one of the best parts of our experience. We worked with Ms. Shameika Williams to book our stay. Trying to make plans during Covid was difficult, but Ms. Williams answered all of my questions and made changes as our group numbers shifted. When we arrived at the resort, the front desk personnel were efficient, patient, and friendly. The Covid testing was easy, the plans they have in place for safety worked well, and the people we dealt with were helpful.
Our favorite place
Reviewed 13 january, 2022
I just can't believe the negative reviews on this outstanding resort. In the past 20 years we have NEVER encountered anything nasty as some people are saying. It almost sounds like a ploy from other resorts trying to persuade potential guests to not book there. One thing I do notice is if you treat staff with disrespect and demand unobtainable things you will in turn receive the same treatment. Things are sometimes not 100% perfect for some people but if that is the case all you need to do is speak with management and they will happily assist you in resolving any issue. I have seen some quite ignorant and rude guests treat staff very mean and disrespectful and I feel sorry they have to deal with such ignorance. Really, where else can you vacation in such gorgeous surroundings, eat wholesome naturally delicious food, unlimited cocktails, clean cozy rooms with most comfortable beds, etc.for the price. The staff here try very hard to please the guests and will identify and remember their return guests and make you feel like family. I can go on and on with extremely positive features that we have encountered and do hope that real down to earth folks experience the same as we do. Just can't wait to return to our little piece of heaven.