Hotel Riu Montego Bay

Starting at

$ 136

TripAdvisor Review

Based on 8008 review

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Property Info

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    2591

  • Very Good

    2683

  • Good

    1570

  • Reasonable

    654

  • Bad

    510

Travelers profile
  • Business

    118

  • Couples

    3070

  • Solo travel

    148

  • Family

    2124

  • Friends getaway

    1609

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

OUTSTANDING!

Reviewed 4 december, 2021

Please take absolutely NO notice to the negative reviews on here. You’re about to read a very fair review that is deserved. I looked at the reviews the day before I arrived and had mixed feelings about the trip. Let me tell you the moment me and my partner stepped foot into RIU Montego Bay, we fell in love. It’s the first time me and my partner have visited Jamaica. It is absolutely beautiful, clean and we were greeted on arrival with big smiles and cocktails. Absolutely every staff member is happy, polite, willing to help and respectful. They are an absolute credit to the RIU hotel because without them it wouldn’t run the way it is. We went up to our room which was a double room. Very big, clean and tidy. We were up there for around 15 minutes and had received a call from reception welcoming us once again and to check everything was ok with the room which was a lovely touch that I personally have not had at other hotels. The only fault, and I am being picky here, but the only fault I can give is that we booked a “double room” and assumed it would be a large double bed for myself and my partner which is standard when booking a double room. It was infact two small sized doubles pushed together. Not a massive problem, just that you have the obvious split between the two beds. When raising this to reception they explained that that is standard for their double rooms and that you would require to book a room which included the 1 kingsized bed if you wanted to share a bed together. Our room was cleaned every single day, the mini bar is restocked every 2 days and you have optics also if you want a little drink in the room! My bodyclock is a little all over the place having travelled 9 hours to get here from the UK so often found myself sitting on the balcony bright and early whilst everyone is still sleeping. Soon as sunrise hits I watch all the staff cleaning the floors and pools. There is a man that rakes the beach every morning. I can’t work out how there are reviews left about hotel hygiene and I think it is exceptionally clean. There is a choice of 4 restaurants buffet, Chinese, Italian and a steakhouse. We have never had a single problem dinner time. Food has always been lovely and again the waiters are constantly checking if everything is ok and if you require anything else. Exceptional service! Beach is man made, however don’t let that put you off. It’s still a beautiful long beach, well kept and activities and areas to chill out. Evening entertainment is mine and my partners favourite part of the day. It’s a real mix of singers, quiz nights, performances and shows. There hasn’t be a single night we haven’t laughed and have throughly enjoyed the entertainment side of things. The entertainment group include the audience in games and it’s a real laugh. Our favourite so far has to be the the drum group. They were fantastic! I am almost into my first week of my 2 week stay and wanted to wait a little bit to give an honest review. All in all I have given 5 stars. Service, cleanliness, entertainment, premises, EVERYTHING has been amazing and based on our visit we will absolutely be coming back. Thank you to everyone at RIU Montego Bay for giving us a brilliant stay so far! Shkeela & Conor

xKeela

Horrible paid for view

Reviewed 3 december, 2021

I absolutely love staying at the Riu properties and would definitely come back. My only issues with this visit was paying for an ocean view room only to have a view of the top of a building. I was told we’d have things upgraded as well due to celebrating our anniversary and didn’t. There aren’t very many bars which left the one pool with a bar very crowded. We ran across a few people that had hospital visits from using the water slides and their skin splitting open so we opted not to utilize the water park. Especially since they told us they had to pay out of pocket for their injuries incurred on the property. There was a horrible smell near our room. Im assuming it was from the food being disposed of. Rooms were very clean as usual. Great entertainment. Lots of pools. No bar service while dining at this location. Not sure if it’s all of their locations now.

198shan

Best experience ever

Reviewed 28 november, 2021

This was the best vacation ever, first time in Jamaica. I would recomend it to anyone. Already planning my next trip. Most pleasant and friendly staff, they will go above and beyond to meet your needs

sixsant

Riu Top Hotel

Reviewed 27 november, 2021

From entering the reception to the dinning and bedroom cleanliness was top priority. Everyone was friendly and welcoming. Riu is a home from home I enjoyed every minutes of my stay at the resort and I am looking forward for my next vacation at Riu Montego

bev565

ent. The room was cleaned everyday. New and fresh towels. None of our w

Reviewed 25 november, 2021

Place of rest, relaxation and top class entertainment. Room was cleaned everyday with fresh linen and towels replaced. Staff were super friendly, courteous and helpful. Dining service was awesome, always asking if we were ok. Pandemic had no negative impact on vacation.

lola751