Based on 459 review
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CHN Monterrey Centro is at the heart of Monterrey downtown, near the Macro Plaza, financial and government offices, Parque Fundidora, minutes away from Cintermex convention center and from famous local restaurants. Enjoy the view from our top floor rooms. All of our spacious rooms include micro-fridge units, new pillow-top beds, coffee makers, iron and ironing boards. On site is a fitness room, pool, business center, full service restaurant, with room service, lobby bar, meeting rooms, safe deposit box in room, and free breakfast. Log on to our 50 Mb free wireless high-speed Internet, take adv...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Business Facilities / FacilitiesMeeting Rooms
Pool and wellness facilitiesIndoor pool
Reception servicesLuggage storage
Reviewed 6 august, 2021
There is 3 days that I am asking them to come fixe my toiliet. 4 times in 3 days and nothing. The gym is dangerous. You can hurt your self. Peoplo are nice but just missing some important stuff. And yes, there was an dying fly on the table of my breackfast. Lots of money for not a great service. I am still here till tomorrow. Probably the last time
SPIDERWEBS ON CEILINGS
Reviewed 17 february, 2020
There were a lot of spiderwebs on ceilings room, the manager gave us a new one, but this had the same issue room 805 and 817. They didn't react after our complain, just took notice without any feedback. Poor construction finishes everywhere.
It was OK - and that's about it.
Reviewed 13 january, 2020
I was here to take care of a personal matter. The best part of this hotel is the staff. Overall, they were great. The only surprise was that they forgot to put a hold on my card for incidentals, which resulted in one of them chasing me down for cash to pay for the dinner I had in the restaurant. This was handled with an incredible amount of grace and they must be credited for that. The restaurant itself delivered an average burger and fries. I probably would have gotten better results at the nearby McDonald's. The room itself was all right, but I could have sworn that the floor was uneven. I also noted that the quality of the materials used in the bathroom was all over the place, and hot water was a challenge. As far as value for what I spent, that was not so good. Others in this range have done it either cheaper, better or both. Would I stay here again? Only if the deal offered was good.
Worse than expected
Reviewed 28 december, 2019
I expected the hotel to be average. I thought it’s decent enough from the pictures. We wanted a hotel with indoor pool. And this hotel was one of the few. The first impression was not good because I didn’t find someone who speaks English and even on the phone, I waited like 5 min for them to find someone who speaks English. The room’s odour was too strong, and when we turned the Air-con to warm, it emitted bad smell. The floor and the mirror was not really clean, but the rest of the room was clean. We took a day use there. So, we went to the gym and the swimming pool. The gym is basic, so basic. It has that equipment that includes different types of exercises. Med-ball, few dumbbells, bar without any weights, and a some treadmills. The swimming pool was dark and the water was not deep at all, for adults. There floor was to the swimming pool was wet and I slipped and fell. The water didn’t really look clean, like there was oil in the water. The breakfast was ok. They were responsive when I ordered more towels ( I had to figure out towels in Spanish though in order to order them. The main problem is that the price is not any cheaper than other hotels. So, why I book this one and don’t go for a nicer ones? Well, don’t get deceived by the photos.
More negatives than positives
Reviewed 27 december, 2019
The first thing that hits you when you enter the hotel is the smell. Very strong, supposedly good smell. The lobby is just masked with fragrance that it made me dizzy and breathless. When we got up to the floor where our room was, I understood why they put such strong perfume. They tried very hard to cover the musty smell of the hotel. The hotel is old. It’s design seems to be stuck in the 80s. And signs of wear and tear can be seen here and there. But they did try to cover these up with a fresh coat of paint. The beds and pillows were comfy and the rooms are adequately clean. The drawbacks include a very noisy air conditioning unit, noisy streets and poor plumbing (water cannot be contained within the shower area and the toilet does not stop flushing unless you turn off the tap at the bottom of the toilet bowl). Breakfast was good. They were able to provide food despite guests coming down late for breakfast. We booked this hotel because of their indoor pool. Sad to say the Pool area was dark and dingy (it was a cloudy day in Monterrey and they did not turn on the lights until sunset) and the Pool steps were very unstable. We also used their gym. Very basic and some equipments were old. All in all a pretty average stay for me. Borderline poor. Not worth the price paid considering there are better hotels in the same price range.